Richmond Ford West

Great Experience Kent did an amazing job for us. Not only did he find us a vehicle that met our wants and budget, but he gave us a complete bumper-to-bumper demo of th Kent did an amazing job for us. Not only did he find us a vehicle that met our wants and budget, but he gave us a complete bumper-to-bumper demo of the vehicle while we waited on financing to come through. It is clear that he loves his job and Richmond Ford West. Michael helped us schedule our custom work and was very knowledgeable about customizations as well as the capabilities of the shop. By far, the best car-buying experience we've ever had! More

Continues to watch out for their customer My new White Escape somehow got splattered, while driving, w tiny black paint spots on the front grill/hood . I was distressed to find it not washi My new White Escape somehow got splattered, while driving, w tiny black paint spots on the front grill/hood . I was distressed to find it not washing off. I was a little afraid to scrub and damage the clear coat, so I dropped by the Dealer and explained all to Mr. Joey Foust, guest services manager. He graciously took the car and returned it 15 minutes later with the paint spots gone, gratis. Richmond Ford West continues to amaze me with their focus on customer service. Thanks, Joey. More

First New Car in 15 Years Very professional, informative, non-pressured sales and service visits with this dealership. Provided all options and positives/negatives associated Very professional, informative, non-pressured sales and service visits with this dealership. Provided all options and positives/negatives associated with each option to fit my driving needs. Would certainly recommend this dealership to anyone and will go back again for my next car. More

Bought a new car The experience was great while buying a 2015 Explorer. Everyone was super nice and helpful. Our salesman was Kent Cole. Kent took the time to answer e The experience was great while buying a 2015 Explorer. Everyone was super nice and helpful. Our salesman was Kent Cole. Kent took the time to answer every question I had. And, I had a lot!! I never felt rushed or like I was a nuisance. Joey Foust was just as helpful when explaining all of the services offered. Marvin Taylor in finance made a normally painful experience fun. We have told all of my family and friends how amazing the entire staff was to us. The staff has made us customers for life!!! More

Bought a 2015 Escape Titanium It was an enjoyable experience working with Derrick Whitfield and Joey Foust. Everyone in the dealership showed customer service was their priority. It was an enjoyable experience working with Derrick Whitfield and Joey Foust. Everyone in the dealership showed customer service was their priority. We will definitely use this dealership for future car purchases. More

Excellent Custromer Service from the start to the finish! Please visit Richmond Ford for your next new or used vehicle purchase. Went to the dealership to look but the customer service was at the top of the c Please visit Richmond Ford for your next new or used vehicle purchase. Went to the dealership to look but the customer service was at the top of the class. I purchased a 2015 Edge Sel fully loaded after being in a 2007 Edge Sel for 7 yrs. The staff was friendly willing to please me. DeborahKJ More

Great experience at this Ford dealer! This new car buying experience could not have gone any smoother. My wife and I researched, thoroughly, online and narrowed our choice down to 2 vehicl This new car buying experience could not have gone any smoother. My wife and I researched, thoroughly, online and narrowed our choice down to 2 vehicles. We applied online through Ford's website, were pre-approved, contacted the dealership, and then made sure the 2 Escapes we were interested in were on the lot and ready to be test driven. When we arrived at the dealership, we were greeted by a courteous, honest, and friendly staff who guided us through every step of the process and never made us feel uncomfortable or pressured. We left with peace of mind and feeling satisfied that we got exactly what we wanted at a great price. We will definitely return here for any future purchases and will recommend Richmond Ford West to family and friends. More

Interior & Exterior Car Care I took my 2012 Ford Escape in to have the interior, exterior, and the crystal fusion applied to my car. Joey Foust was my contact and he did an excel I took my 2012 Ford Escape in to have the interior, exterior, and the crystal fusion applied to my car. Joey Foust was my contact and he did an excellent job explaining the products before and after the applications. My car looked liked brand new when I got it back! Joey, as well as being very professional, he was friendly and willing and able to answer any of my questions. This is great customer service. Thanks!. More

Great Experience Bob Wilkinson and Joey Foust (Guest Services) made our experience with Richmond Ford West very pleasant and informative, They made purchasing our 2012 Bob Wilkinson and Joey Foust (Guest Services) made our experience with Richmond Ford West very pleasant and informative, They made purchasing our 2012 GMC Sierra a stress-free experience. The service was great and we would recommend them to anyone interested in purchasing a vehicle. Our Sincere Thanks, Charles and Theresa Reid More

Great Purchase Experience Recently purchased a new 2015 Mustang V6 Coupe, From the beginning my experience at Richmond Ford West was outstanding, All the people I talked to w Recently purchased a new 2015 Mustang V6 Coupe, From the beginning my experience at Richmond Ford West was outstanding, All the people I talked to were professional and did not try to force a decision from me. The salesman (Tony Armstrong) was extremely knowledgeable on all things Mustang, He helped me make a great decision on the car I purchased, He and I along with the managemant negotiated what I thinks wa s a fair deal for all concerned, Also discussed after market protection service for exterior, interior and windshield with Joey Faust, , Joey provided all the informattion needed to make a smart choice of protection plans, Also dealt with Marvin Taylor who completed all the necessry forms and transfers necessary to complete the deal, Although this was a cash sale he made sure that I had everything.. I would definitely recommend Richmond Ford West to anyone truly interested in being trated like and intelligent and important client. More