Richmond Ford West

Great service experience! Both maintenance visits were handled by Chris in a very courteous and efficient manner. The service was expedient and reasonably priced. We have purc Both maintenance visits were handled by Chris in a very courteous and efficient manner. The service was expedient and reasonably priced. We have purchased 2 new vehicles here and have had nothing but very satisfactory service in every area. More

Great experience buying my truck! Lucas was a very personable salesman who went out of his way to make us feel comfortable and confident with the purchase of our truck. He made himself Lucas was a very personable salesman who went out of his way to make us feel comfortable and confident with the purchase of our truck. He made himself available to us for additional questions and walked us through the technology of the vehicle. For mechanical questions, he utilized the knowledge of the dealership mechanic and brought him out to personally talk with us. Overall, Lucas is an excellent self-starter and has the personality to have a very successful career. He really cares for his customers, personally follows up, and works hard to deliver a product that meets all of the needs and wants of his clients. - The McKelvy Family More

Guest Services We purchased a new Ford Explorer in April 2014. We also purchased the paint protection treatment offered by Guest Services. This past summer (2015) We purchased a new Ford Explorer in April 2014. We also purchased the paint protection treatment offered by Guest Services. This past summer (2015) we were rear ended and had to have the hatch repaired and repainted. We also needed to have the paint treatment applied again after the paint had cured. We had it applied today, January 5, 2016, and it looks like brand new!! I want to thank Joey Foust and his team for the wonderful job they did. Thank you Joey!! I. Grimsley More

Third Purchase of the Year I have purchased 3 cars this year all from Richmond Ford West the sales staff, service and management teams are great and went the extra mile to get m I have purchased 3 cars this year all from Richmond Ford West the sales staff, service and management teams are great and went the extra mile to get me the best deal and best financing. Tony was a great sales person and did not pressure me throughout the process. Easy to deal with. More

Guest Services I recently came in to have some work done. Mr Foust was very professional, curteous, and followed through on everything that he said he would have arr I recently came in to have some work done. Mr Foust was very professional, curteous, and followed through on everything that he said he would have arranged. Excellent service! More

Great Sales Experience I have purchased 2 vehicles this year from Floyd and he was incredible each time. Great Service and Follow up. Made sure we got the best deal. I have purchased 2 vehicles this year from Floyd and he was incredible each time. Great Service and Follow up. Made sure we got the best deal. More

great staff No pressure and very helpful sales staff (Chris Williams is great!) All other staff we encountered were friendly, knowledgeable, and appreciated our No pressure and very helpful sales staff (Chris Williams is great!) All other staff we encountered were friendly, knowledgeable, and appreciated our business. We got a great price too! More

ASK FOR LUCAS ROARK TO HAVE THE BEST CAR BUYING EXPERIENCE LUCAS ROARK is the BEST salesman you can request! I had a wonderful car buying experience through Richmond Ford West and Lucas. He was very knowledg LUCAS ROARK is the BEST salesman you can request! I had a wonderful car buying experience through Richmond Ford West and Lucas. He was very knowledgeable and was able to diagnose my needs very effectively. I ended up getting the 2016 Mustang EcoBoost and the car is incredible! You really cant get more bang for your buck. Richmond Ford West offered me $1500 more for my trade than any other dealerships around - including the dealership I bought my Honda from. I couldn't be more satisfied with my purchase and the experience that I had - thank you very much for your responsiveness and the pleasant car buying process! More

Fantastic Experience! It all started out with a pre-owned 2010 (non-Ford), nice but did not WOW me type of car. The day ended up with a “Hot little Red Ford Focus Hatchback It all started out with a pre-owned 2010 (non-Ford), nice but did not WOW me type of car. The day ended up with a “Hot little Red Ford Focus Hatchback” going home with me! Sam Adams knew that I was looking for that forever car. I want to retire in 5 years and do not want to go into retirement with a car loan. Now, I will have an, only 5 year old car, when I retire without a car payment. Sam Adams is a kind and caring salesman. He made the buying experience fun and helpful. After I had decided to get the 2015 Ford Focus, I talked to Brandon Jackson about protecting the car’s paint, interior and windshield. He was also very helpful and thoughtful. When bringing my car back for the protection treatment, Joey Foust helped me get a “loner car” and reassured me that my car would be ready the next day. Joey was very helpful and treated me as a valued customer. I must say my experience at Richmond Ford West was fantastic…..and I do love my drive! More

5th Ford in Four Years. A most pleasant experience. I have purchased 5 Fords from three different Richmond area dealerships since 2011 and this was one of the best experiences I have had. Everyone was I have purchased 5 Fords from three different Richmond area dealerships since 2011 and this was one of the best experiences I have had. Everyone was great to deal with and they worked hard to work the deal to get the vehicle I wanted priced within the budget I had to work with. I highly recommend that anyone in the market for a Ford give them a chance at your business. Rheanna Stark was great to work with and very thorough. I will be looking for her again next time I am shopping for a new Ford. More