Richmond Ford West

my experience salesman Martin Hochfelder and Doug Williams was exceptional in buying my 2016 f150 truck martin was knowledgeable and explained all about the options salesman Martin Hochfelder and Doug Williams was exceptional in buying my 2016 f150 truck martin was knowledgeable and explained all about the options in the truck and Doug was very comforting in the financing . Had to bring truck back to have the bed linner and platinum protection put on and when pick back up I was blown away when Joey Foust brought my truck around front it didn't look like the same truck then he started explaining to me about the protection plain works and coverage then showing me all the details. Over all best dealership I have ever dealt with thanks guys More

Great deal, incredible service, and worth the "extras" I had a wonderful experience at Richmond Ford West! Brandon Jackson was a pleasure to work with and I'm very grateful to have had such a pleasant I had a wonderful experience at Richmond Ford West! Brandon Jackson was a pleasure to work with and I'm very grateful to have had such a pleasant experience. He was extremely professional but also made the process of buying a car as enjoyable and quick as possible. He was very attentive and I could tell he was genuinely excited for me to be getting the car I was, not just about the money that would be in it for him which was very refreshing. Joey Foust was also fantastic to work with. He was extremely amicable and great throughout the entire process. When he was describing the Interior and Exterior Protection Packages they seemed far too good to be true! Whatever you do, don't fall for the stereotype that the charm is just to make a sale, he meant it when he said it would be worth it, and this is obvious given he himself has it on his own car! I had purchased a 2005 Explorer and after the protection package was put on I couldn't believe just how shiny and new looking my Explorer was. My mom bought a 2016 Explorer and got the same package, and we both are in love with what it has done for our cars. One thing I thought worthy of mentioning was that I could tell just how detailed the service was because a few gift cards and wrappers had fallen down into the crevices where absolutely nothing can be reached, and I had long since accepted they were never to be found again, but all those things were nicely placed in my cup holder for me, so they did a very thorough job. (And yes, from the outside, in the dark, I could see just how shiny the seats looked- and it's 11 years old.) Another thing that was so awesome was that the warranty will cover the next seven years. If anything happens in the next seven years to my paint or interior they will take care of it, even if I move out of state, which, as a student, is a great accommodation. If you are on the edge about Richmond Ford West, I would recommend them wholeheartedly. Every person I encountered made the experience a pleasure. And if you aren't sure about the Protection Package: GET IT! You won't regret it. It's an incredible deal for incredible service. More

Auto sale and guest services evaluation Salesman Brandon Jackson and guest services representative Joey Foust formed an exceptional team to enable my wife and I to experience a stress free p Salesman Brandon Jackson and guest services representative Joey Foust formed an exceptional team to enable my wife and I to experience a stress free purchase of our 2015 Ford Explorer.. Brandon was knowledgeable , accommodating , and relaxed in his sales presentation. Joey explained his product and the guarantee that accompanied it in such a way that we felt confident with our purchase. Joey's attention to detail and willingness to accommodate our every need far surpassed our expectations! Realizing that we live a distance from the dealership, they arranged for a loaner car to make our service appointment much easier. Our congratulations and thanks to Richmond Ford for the experience with these two professionals! Greg Carroll More

My Experience The appearance I had at this dealership was excellent. We were taken good care of. My son is graduate of NC State and they worked hard to get him a The appearance I had at this dealership was excellent. We were taken good care of. My son is graduate of NC State and they worked hard to get him a loan just under his name instead of me co-signing. Lucas Roar, Joey Foust and Ed made this an enjoyable visit and experience for my son buying his first vehicle. Thanks, Bryant and Blake More

down to earth, comfortable, respectful Every one was comfortable and very attentive to my needs and timetable. Not overly solicitous which is important to me. I would recommend this deale Every one was comfortable and very attentive to my needs and timetable. Not overly solicitous which is important to me. I would recommend this dealership if doing business with real personalities and warm people. More

Easy, stress-free process We found the Mustang we liked online and called about it. We arrived less than 15 minutes later and the folks at Richmond Ford had pulled the car ar We found the Mustang we liked online and called about it. We arrived less than 15 minutes later and the folks at Richmond Ford had pulled the car around for us to test drive. Jon Carlos was very professional and knowledgeable...helpful and accommodating, not pushy. Once we made the decision to buy, Doug got us in and out of the normally painful financial process without a scratch. Joey very friendly and sold us quickly on the clear coat protection package. I was so impressed with the product that I opted to purchase the same protection for our new Honda Civic as well. Wow!! It made the car sparkle and shine! I'm so pleased!! Thank you for a great experience. More

Only average I purchased a Ford Escape in July 2015 and my AC crashed at 1800 miles. When I brought in for repair I was refused a loaner car and just told how a I purchased a Ford Escape in July 2015 and my AC crashed at 1800 miles. When I brought in for repair I was refused a loaner car and just told how a man made machine can just break sometimes. After a heavy argument I received a loaner the next day. The cover to the airbags under the steering wheel was damaged with that servicing so now the airbags need to be replaced. I loved the car when I bought it but now get worried consistently with what may be next and I just keep getting hounded for an extended warranty. I am now seeing why I guess. A company needs to cater when there are problems with a new car. More

No stress purchase The clear coat is awesome and the service fro Joey Foust was exceptional. Joey took a special interest in making sure I was satisfied. I was called The clear coat is awesome and the service fro Joey Foust was exceptional. Joey took a special interest in making sure I was satisfied. I was called 35 minutes before my car was ready and Joey fully explained the supplies. Brandon was very personable and JonCarlos was a relaxed no pressure salesman. More

clear coat applied to truck we were very pleased with the clear coat we had applied. joey foust went above and beyond to help us programed my phoned into the truck, explained we were very pleased with the clear coat we had applied. joey foust went above and beyond to help us programed my phoned into the truck, explained in detail the do's and don'ts. made sure we were comfortable and had no questions More

GREAT Buying Experience!! We knew what we wanted --F50 Truck-- and the required add-ones! Martin spoke with us for a few minutes, invited us inside, and immediately found what We knew what we wanted --F50 Truck-- and the required add-ones! Martin spoke with us for a few minutes, invited us inside, and immediately found what we wanted in inventory! Within 30 minutes, we were on a test drive! Martin was personable, knowledgeable, and could answer our questions! Once we agreed on the sale, Martin was careful to walk us thru the entire process. We were introduced to Joey Foust, who also is a wonderful asset to Richmond Ford West! Joey has seen to the Custom Care finish for us-- important to us as our truck will not be garaged! He is polite, knowledgeable, and made sure that we were serviced on schedule! We believe Martin and Joey are great representatives of Richmond Ford West! Service and accountability are important to us, and they have met these goals! Thank you! More