Richmond Ford West

Positive Experience I was looking for a car to meet my aging family's needs and was trading a car I truly loved. It was a very hard decision but the team at Richmond Ford I was looking for a car to meet my aging family's needs and was trading a car I truly loved. It was a very hard decision but the team at Richmond Ford understood my concerns and made me feel special and encouraged me to make a decision I would be the happiest with. There was no pressure at all to purchase a car. Job well done! More

Professional and organized service start to finish. Friendly service, no pressure to buy. Organized process from the start of the sale to the end. Friendly service, no pressure to buy. Organized process from the start of the sale to the end. More

Great people, just like a neighbor or a best friend The people were outstanding. Everyone just about introduced themselves. No matter what position they were. Always made sure that I was being taken car The people were outstanding. Everyone just about introduced themselves. No matter what position they were. Always made sure that I was being taken care of. Not much to haggle about as they gave me a great deal on what I wanted and an excellent trade in value. Gave me that warm and fuzzy feeling. No BS here. Just the honesty and integrity that I would want anyone to experience. And sometimes it is worth it to drive just a little out of your way. I was totally surprised and satisfied. Looking forward to long relationship., More

Amazing Best experience buying my first car!!! Everyone was very nice and helpful. Got the best price for a 2016 Hyundai. This visit was well worth it. Thanks Best experience buying my first car!!! Everyone was very nice and helpful. Got the best price for a 2016 Hyundai. This visit was well worth it. Thanks Dana and Ford west!!! More

Excellent experience buying a car Ben Kramer, Joey, and Michael made my experience buying a Ford from their dealership great. It was fast, thorough, and relaxing. When they said they d Ben Kramer, Joey, and Michael made my experience buying a Ford from their dealership great. It was fast, thorough, and relaxing. When they said they did something they did it and on time. More

Great car buying experience I located a great used vehicle Richmond ford had in stock and went through a very smooth buying process. The people were friendly, there was low press I located a great used vehicle Richmond ford had in stock and went through a very smooth buying process. The people were friendly, there was low pressure, and the price we settled on was fair. Additionally, the finance/form portion of the process was the smoothest I have ever experienced. It went quickly and there were no unnecessary steps. I will certainly look to Richmond ford for my future car buying needs. Thank you Chris Cather, Del Hutson, and Doug Williams! More

Continued Excellent Service I had to take my truck back for some touch-up to the paint sealant (my fault, not theirs). Joey, again, took great care of me -- easy to schedule, on I had to take my truck back for some touch-up to the paint sealant (my fault, not theirs). Joey, again, took great care of me -- easy to schedule, on time performance, and great results. More

Extroidinary! My best car buying experience ever!! Ben Parish was a pro and every other person I dealt with was professional, personable, well-informed, efficient, and a pleasure to work with. When I d Ben Parish was a pro and every other person I dealt with was professional, personable, well-informed, efficient, and a pleasure to work with. When I decided to buy a car, this was the only place I considered based on my 10 year history coming here. More

Great Job Richmond Ford West I wanted a new Ford F-150 pickup after crossing Nissan and Toyota off my list. Then I wanted a new 2015 but couldn't find one with one I wanted and w I wanted a new Ford F-150 pickup after crossing Nissan and Toyota off my list. Then I wanted a new 2015 but couldn't find one with one I wanted and went with a new 2016. From start to finish Richmond Ford West (RFW) worked with me finding the truck I wanted with all the options and items. When it came to pricing they were the most competitive though two others were close. Their extended powertrain warranty also gave them an additional edge. Last all the staff were friendly, knowledgeable, not pushy and helpful. Brandon Jackson was my salesman, Patrick Way helped work through a few issues and Joey Foust who is Guest Services Manager did a great job explaining extended warranties and other products they offer. The whole team met all the dates they promised for truck pickup and then the additional items I had done. Many thanks to the whole team. More

Awesome Service From Start to Finish I ordered a 2016 Mustang GT through Mr. Ben Parrish and he made sure the process was as smooth as possible. You always hear horror stories about car I ordered a 2016 Mustang GT through Mr. Ben Parrish and he made sure the process was as smooth as possible. You always hear horror stories about car dealerships and salespeople but I experienced nothing but joy, Mr. Parrish worked with me on everything, made sure I understood all the options and the entire ordering process and dealt with my impatience. I also worked with Ms. Kayla Kosiewicz for part of the process and she too was very patient and helpful with everything I needed. Mr. Corwin Macentee and Mr. Michael Timperio were very clear and helpful when it came to getting to know my new car and financing for the loan and understanding the warranty. Mr. Palmateer had to work fast to make sure that my hotel stay in the area was ironed out after a small misunderstanding. Everyone really went above and beyond, throughout the process, I could not be happier!! Thank you so much Mr. Parrish, Ms. Kosiewicz, Mr. Macentee, Mr. Palmateer, Mr. Timperio and everyone else at Richmond Ford West, I love my car and the experience of shopping at your dealership, I wish I was closer so that I could stop in more frequently!! More