Richmond Ford West

No pressure sales The best customer support when buying a truck over other dealer ships that I have gone to in the past. There was no pressure from anyone from start to The best customer support when buying a truck over other dealer ships that I have gone to in the past. There was no pressure from anyone from start to finish and would highly recommend your dealer ship. More

Blown away! My husband and I have bought several new vehicles in the past but it was never what I would call an enjoyable experience. Our experience last week at My husband and I have bought several new vehicles in the past but it was never what I would call an enjoyable experience. Our experience last week at Richmond Ford West was amazing! During our financial review, it came out that my husband's occupation was a police officer. It got out across the dealership that a police officer was there and everyone we interacted with made sure to shake his hand and thank him for his service. This is not often something he experiences and he was so touched that he was beyond words while we were there. We also had to go and pick up our toddler while waiting for everything to process. Having a toddler at an active dealership is not easy, especially one who wants to explore all of the new vehicles but no one had a problem with him and made us feel so welcome. When we left my husband stated that we were now Richmond Ford West customers for life. Thank you for a lovely experience and a wonderful truck that will have no problem accommodating our growing family. More

Purchased a 2017 Ford Escape JonCarlos and Ed worked with me so that I could purchase the vehicle I wanted at the price I requested. Communication was timely and the experience w JonCarlos and Ed worked with me so that I could purchase the vehicle I wanted at the price I requested. Communication was timely and the experience was very positive. Doug explained the ins and outs of how financing would work and provided me with all the details I needed. Joey was kind and patient, gave full explanations about my options and services. He is a wonderful resource and very detail oriented, which I appreciate. I felt very welcome and informed throughout the process. It was very clear that customer service was the number one priority for everyone I dealt with at the dealership. More

Joey was over the top Joey was extremely knowledgeable about the product he was selling. Joey was friendly and very helpful on any question that I had about the product. Joey was extremely knowledgeable about the product he was selling. Joey was friendly and very helpful on any question that I had about the product. More

Excellent Service! Joey Foust (Guest Services), Doug Williams (Finance), and Will (Salesman) were all very efficient and helpful, and made buying a car and having it ser Joey Foust (Guest Services), Doug Williams (Finance), and Will (Salesman) were all very efficient and helpful, and made buying a car and having it serviced very easy and enjoyable. More

Best purchasing experience The staff is extremely helpful, friendly and amazing at getting the vehicle you want. They made the process smooth and fast! Highly recommended and wi The staff is extremely helpful, friendly and amazing at getting the vehicle you want. They made the process smooth and fast! Highly recommended and will definitely purchase from them in the future! More

Suburb Desk Management I bought my Ford truck on 7/18/16 could not be happier with my buying experience . My Salesman Brandon was first rate, and thoroughly professional, an I bought my Ford truck on 7/18/16 could not be happier with my buying experience . My Salesman Brandon was first rate, and thoroughly professional, and knew his product well . My desk Manager Ed was again a complete Professional, and treated me with the utmost respect. During the negotiation he was totally honest and forth right in our deal, it was refreshing to get to the bottom line with zero high pressure tactics. I would highly recommend Ed, and Brandon to my friends, and family to buy a vehicle from them . I am completely happy with the ford team and look forward to many years of great service there. Thank you Brandon and Ed P.S. If you want a great deal and an honest deal buy from this young man Brandon Sincerely Todd More

Great Service Experience! I took my car in at the last minute because I procrastinated getting my inspection done, and it needed some other work. I only have the one way to ge I took my car in at the last minute because I procrastinated getting my inspection done, and it needed some other work. I only have the one way to get around so needed it back quickly. I was hoping to pick it up after work the same day. I got a call early in the afternoon that it was already ready! Not only that, but every one in the dealership was welcoming and friendly - sales people, service people managers - everyone I saw! They took care of my car like it was their own, and I don't even drive a Ford! AND very affordable service! I plan to purchase my next car from them. More

Poor Experience I went in to look at an F 150. I really liked one but I informed the salesman it was way over my budget and would need to look for something less exp I went in to look at an F 150. I really liked one but I informed the salesman it was way over my budget and would need to look for something less expensive Martin the salesman said he and his manager would work up a discount to see if he could make it work. He came back with the same price but tried to confuse me by presenting a written contract with monthly payments, asking me to circle which payment I wanted. Weak, insulting sales technique! More

UNBELIEVEABLE GREAT CUSTOMER SERVICE When I purchased my 2014 Escape I also purchased the paint seal option. Just recently had repair to my right front fender and Joey Foust informed to When I purchased my 2014 Escape I also purchased the paint seal option. Just recently had repair to my right front fender and Joey Foust informed to have it redone after new paint job. I just made arrangements with Joey and he offered to re-seal the entire car and offered me a car for the day. Can't get any better than that. More