Richmond Ford West

purchase/customizing new mustang had a great experience on purchase of new mustang. William Kenny was friendly, helpful but not pushy. and, had windows tinted and a "clear bra" adde had a great experience on purchase of new mustang. William Kenny was friendly, helpful but not pushy. and, had windows tinted and a "clear bra" added post purchase. Dana Bishop did a fabulous job working to make sure both installed properly, timely and a time convenient to my schedule. I couldn't be more pleased with these guys all the way around. More

Very accommodating and great to work with. Richmond Ford worked with me....I feel to get me the best price they could and still make a little money themselves. The sales department was great an Richmond Ford worked with me....I feel to get me the best price they could and still make a little money themselves. The sales department was great and they all helped my experience there a good one. The finance department went above and beyond with the financing and the extended warranty. Thanks to you all at Richmond Ford More

It was a great experience. They worked to get us the best deal with our poor credit history, and explained to us how we could make our credit better and lower our interest rate They worked to get us the best deal with our poor credit history, and explained to us how we could make our credit better and lower our interest rate. More

Amazing Customer Service Experience Joey Foust was amazing and took great care of our needs. He was mindful of our questions and concerns and was able to answer them from a position of Joey Foust was amazing and took great care of our needs. He was mindful of our questions and concerns and was able to answer them from a position of experience and passion. You can see that he really likes his job, and his customer's needs and interests are placed first. I was very impressed with his knowledge, and he was able to explain and demonstrate the products and services he sells with confidence. I would absolutely recommend to any of my friends and family to come see Joey. Richmond Ford is lucky to have him. More

Outstanding sales and service I was pleasantly surprised at the service and attention I received from the sales people, guest services, and management. Of all the dealerships I vi I was pleasantly surprised at the service and attention I received from the sales people, guest services, and management. Of all the dealerships I visited, they were top of the list. More

super customer service, great employee team work A very pleasing experience in all aspects of the researching, decision making, purchasing, follow up service, education on modern technology, and hosp A very pleasing experience in all aspects of the researching, decision making, purchasing, follow up service, education on modern technology, and hospitality. Totally pleased with the experience. More

Best Car Buying Experience, Ever! This was, without a doubt, the best experience I've ever had with a dealership. Everyone I worked with was helpful, and very professional. An extremel This was, without a doubt, the best experience I've ever had with a dealership. Everyone I worked with was helpful, and very professional. An extremely friendly staff of employees that were never "pushy". Every individual went out of their way to provide me with useful advice. More

Great customer service Everyone was very helpful and friendly. They were knowledgeable about the vehicle and quick to address any concerns, answering any questions and able Everyone was very helpful and friendly. They were knowledgeable about the vehicle and quick to address any concerns, answering any questions and able to add accessory options . They worked hard to find the vehicle we wanted. I enjoyed the new owner seminar and getting a tour of the facility. This is not our first ford (trading in a ford for a new Escape) but we felt welcomed and appreciated as we purchased our new car. Great job. More

Great Customer Service Dana Bishop sold us on the Ultimate Care & Crystal Vision Products on the day of the purchase. Joey Foust did a very, very thorough review of the pro Dana Bishop sold us on the Ultimate Care & Crystal Vision Products on the day of the purchase. Joey Foust did a very, very thorough review of the products on the day the car was picked up after servicing. He explained what was covered and not covered, how to make a claim if needed, downloaded the app to my phone and provided all the warranty information. Overall, my experience with this dealership was really good and I will be a repeat customer. John & Marci Harris More

Easiest and Trusted Dealership to Deal with I have bought quite a few cars over the last 50 years but none of the sales personal have been as helpful or sure a joy to work with at Richmond Ford I have bought quite a few cars over the last 50 years but none of the sales personal have been as helpful or sure a joy to work with at Richmond Ford West. They made sure of what I wanted, and a price range that would fit my budge. They gave me quite a lot of choice in that price to look at. I had also gone to their website and pick a few I also wanted to look at. The salesman, Ben Kramer, was very familiar with the options that were on truck I was looking at and took the time to explain them to me. Believe me I did make him work for the sale and I was up for the task. Really enjoyed working with him and will tell others looking to by to stop by his desk to get them to help them. The finance department made sure that they got us the lowest percentage rate out there. My wife told them it had to be under a certain percentage and they met that challenge. Joey Foust introduced us to several product to help keep our truck looking new for a long. The truck had a spray in bed liner and a Flex brand top over the bed liner that they had added. This is something I suggest you get if you buy a pickup. He went over all the feature the truck came with and made sure we knew how they worked. He was a hoot to have explain things to you. If you want a new or use car, suv or truck please save yourself the grief and hassel you get at other dealerships. Buy from the Friendly DEALERSHIP!!!!!!!! More