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Richmond Ford West

Glen Allen, VA

4.5
854 Reviews

10751 W Broad St

Glen Allen, VA

23060

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Showing 854 reviews

January 06, 2017

escape purchase everything was handled very well. we are happy with the new escape. thank you. nothing else to add to this review at this present time More

by escape
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antoine Lovick
Jan 07, 2017 -

Richmond Ford West responded

Congratulations on your new Ford Escape and thank you for the feedback. One of our main goals is to make every customer feel like family and we're glad you enjoyed your time with our team. We hope to see you back soon for a New Owners Seminar!

January 02, 2017

awesome dealership I stopped by on my lunch break, I had been looking at smaller trucks for several months and I could not seam to pull the trigger. I assumed that a ful More

by rmt3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Foust, Ed Palmateer, James Dameron, Michael Johnson
Jan 03, 2017 -

Richmond Ford West responded

Thanks so much for taking the time to provide such detailed feedback about your visit. We're certainly glad to read that you didn't feel pressured into a decision as that would never be our intention. Enjoy your new truck and we hope to see you back for a New Owners Seminar soon!

December 23, 2016

We went to Richmond Ford to buy a used or new Explorer. Joey was so helpful, knowledgeable, and accommodating. He explained the Platinum Protection System plan and the guarantee in detail and completely. More

by shaorn clarke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Foust
Dec 23, 2016 -

Richmond Ford West responded

Congratulations on your new Ford Explorer and thanks for taking the time to share your experience with Joey. Our team works hard to ensure our customers are comfortable through the entire process and we're so pleased to read your feedback. Be sure to come back soon for a New Owners Seminar!

December 21, 2016

professional, knowledgeable We went from just shopping for a new car to buying a new car. The online process was quick and easy. The people at Richmond Ford West were professiona More

by cindy c
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Foust , Benjamin Kramer
Dec 22, 2016 -

Richmond Ford West responded

We appreciate your business and we're so pleased to read your feedback! Our team does their best to provide a friendly but informative experience and it's great that your visit reflects that. Hope to see you back for a New Owners Seminar soon!

December 16, 2016

Awesome Salesman Antoine was very welcoming, listened to exactly what we were interested in and selected the perfect vehicle for our test drive. I fell in love with th More

by kovacs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antoine Lovick
Dec 17, 2016 -

Richmond Ford West responded

Congratulations on your new SUV and thanks for your stellar review! We're so glad to have been able to assist in your search for a new vehicle. Be sure to come back for your complimentary first oil change and tire rotations!

December 15, 2016

Pleasant Experience! Antoine was very personable, knowledgeable and professional. He made the buying experience very pleasant! I would highly recommend Antoine and Richmo More

by Dad2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joey Foust, Patrick Way, Antoine Lovick
Dec 16, 2016 -

Richmond Ford West responded

Thank you for providing feedback and your recommendation. We're glad to read you had such a pleasant experience here at Richmond Ford West. Hope to see you back for a New Owners Seminar!

December 15, 2016

Great Experience at Richmond Ford West! This was a great buying experience! Antoine Lovick was absolutely dynamite taking excellent care of us through the entire purchasing process, and go More

by Gee Dub
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Del Hutson, Antoine Lovick
Dec 16, 2016 -

Richmond Ford West responded

Thank you for your kind review and recommendation! We are glad to hear you enjoyed your recent experience at our dealership. Please don't hesitate to contact us back if there's anything else we can do to assist!

December 15, 2016

Great guy Antoine helped me look at a truck recently and I could not have been more impressed with him. Antoine answered all my questions, was tremendously pati More

by JP
Customer Service
Recommend Dealer
Yes
Employees Worked With
Antoine Lovick
Dec 16, 2016 -

Richmond Ford West responded

We're so pleased to read that you had such an amazing experience with Antoine. He's a valuable member of our team and we will be sure to forward your feedback. Thank you for your review, JP, and enjoy your new truck!

December 01, 2016

Great Buying Experience at Richmond Ford West Among others that were great to work with at the store, Joey Foust did a great job in helping to purchase coating and interior protection at a good pr More

by Kelly Bonds
Recommend Dealer
Yes
Employees Worked With
Joey Foust
Dec 01, 2016 -

Richmond Ford West responded

Congratulations on your new vehicle, Kelly, and thank you for your review. We're so happy to hear that Joey was able to assist and that you had such a pleasant experience. Hope to see you back for your complimentary first oil change and tire rotations!

November 28, 2016

Got me the car I wanted for a great price! Had a great experience here! The staff was very friendly and eager to help me get the car that I wanted. We especially had a great time working with J More

by Mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Foust, Sam Adams, James Dameron
Nov 28, 2016 -

Richmond Ford West responded

Mary, thank you so much for the stellar feedback on your recent experience at our dealership! We're pleased to read that Joey was able to take such great care of you. Be sure to come back for your complimentary first oil change and tire rotations!

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