Richmond Ford West

My First Ford I have never worked with a better sale man than Ben Parrish. He is the most honest sale person I have ever worked with and understood everything I wa I have never worked with a better sale man than Ben Parrish. He is the most honest sale person I have ever worked with and understood everything I was looking for and put me in my first "Ford" ever. Marvin, the finance man worked to get me the rate needed to take my New Explorer home. Joey Foust who taught me all about my car protection. Everyone at Richmond Ford West worked together to make this buying experience the best I have ever had. I highly recommend Ben Parrish and team to anyone looking for their next Ford purchase. More

Great Dealership and Outstanding Buying Experience!! The staff at Richmond Ford West were very professional and committed to providing excellent customer service from the start to the end of our new 2016 The staff at Richmond Ford West were very professional and committed to providing excellent customer service from the start to the end of our new 2016 F-150 truck buying experience. From the start of our buying experience with our sales professional, Will Kenney to the negotiations with Sales Manager, Patrick Way through the financing with James Dameron, we were treated like family, Then once we purchased our new truck, the Guest Services Manger, Joey Foust took care of us. He explained other options and accessories that were available for our new truck in a very professional way. We just picked our truck tonight after we purchased and scheduled the Ultimate Armor Protection Package and WOW my wife and I were very impressed. My wife and I were very happy with our overall experience with Richmond Ford West and we will highly recommend the dealership to family and friends in the market for a new or pre-owned vehicle. Great job guys and thank you again for such a positive buying experience, Brian and Nicole Smith, Chesterfield Virginia More

Awesome customer service. Very good guy to deal with. Made you feel like family. Thanks for the great help and making the deal work. Thanks man great job. customer service. Very good guy to deal with. Made you feel like family. Thanks for the great help and making the deal work. Thanks man great job. More

Great experience Michael Johnson did a great job from start to finish as we purchased a new Ford Escape. He and the rest of the team saved us time and money while bei Michael Johnson did a great job from start to finish as we purchased a new Ford Escape. He and the rest of the team saved us time and money while being prompt, courteous and professional. More

Great experience and love my new truck After Chris Cather asked me a few questions, he was checking the database for the truck that was right for me and sure enough he found it. I had a gre After Chris Cather asked me a few questions, he was checking the database for the truck that was right for me and sure enough he found it. I had a great experience at Richmond Ford West and everyone made me feel important and the service has been great so far. After Chris got me in my truck, Joey Foust was taking time to show me some great add-on options, which I purchased. I had them installed today and they look great. Great way to treat a new customer. More

Totally happy with new vehicle and buying experience I'm thrilled with my new 2017 Escape. I believe I got a great auto at a great price. I'm also excited entering into a relationship with the dealership I'm thrilled with my new 2017 Escape. I believe I got a great auto at a great price. I'm also excited entering into a relationship with the dealership for care and maintenance. My experience with Guest Service's has been very positive. Thank you Dana Bishop and Joey Froust. More

Oustanding Customer Service you made me a Fan for Life Joey Fost is always so helpful and has my best interest at heart. He cares about the customer. He always goes the extra mile for me and my car. Joey Fost is always so helpful and has my best interest at heart. He cares about the customer. He always goes the extra mile for me and my car. More

The best car buying experience ever!!!! Everyone at Richmond Ford West is friendly and professional. Michael Johnson was knowledgeable and he put me in the perfect car. I was trying to ch Everyone at Richmond Ford West is friendly and professional. Michael Johnson was knowledgeable and he put me in the perfect car. I was trying to choose between the Maxima and the Pathfinder. Michael took time to listen to what I needed in a vehicle and helped me make the right choice. Joey is the "poster boy" of customer service. I could see that he really takes pride in his work and making sure that having satisfied customers is a top priority. Marvin has a great way of making you feel like family. His infectious laugh and great personality made the task of signing papers less painful. I would recommend Richmond Ford West as the dealership of choice for all vehicle needs. More

Best service around! I've never had better service before I went here. We've been to a bunch of different dealers and none have been this personal and honest! Our sales re I've never had better service before I went here. We've been to a bunch of different dealers and none have been this personal and honest! Our sales rep made us so comfortable and took care of all our needs and wants. We are so thankful for Antoine and Marvin for making our car buying so fun and easy! More

Richmond Ford West and Antoine Lovick My husband and I purchased a 2017 Ford Escape and the experience at Richmond Ford West was a good one. Antoine Lovick was our salesperson and he was My husband and I purchased a 2017 Ford Escape and the experience at Richmond Ford West was a good one. Antoine Lovick was our salesperson and he was extremely helpful, knowledgeable, and very friendly and personable. He made us feel very at ease and was not pushy about any issues at all. Overall, our experience with this dealership from beginning to end was very positive and we would recommend Richmond Ford West to anyone. More