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Richmond Ford West

Glen Allen, VA

4.5
854 Reviews

10751 W Broad St

Glen Allen, VA

23060

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Showing 854 reviews

February 13, 2017

Antoine is great Our sales experience was excellent, in particular due to the great service by our sales rep, Antoine Lovick. Antoine was very helpful and did everythi More

by Stephen Owens
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Foust, Marvin Taylor, Antoine Lovick
Feb 14, 2017 -

Richmond Ford West responded

Thanks so much for your five-star review here on DealerRater, Stephen! We're glad to hear Antoine was able to assist in finding you a new vehicle and we'll make sure he views your feedback. Be sure to come back for your complimentary first oil change and tire rotations!

February 11, 2017

Decent experience Arrived and was instantly approached by a sales person. He was very friendly and helpful not trying to push the sale. Ended up playing the usually dea More

by Srick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Foust, Del Hutson, James Dameron, Michael Johnson
Feb 12, 2017 -

Richmond Ford West responded

We appreciate you taking the time to leave a review on your recent visit. Your feedback will be shared with our team and we will work to improve our practices accordingly. Thanks for your business and enjoy your vehicle!

February 11, 2017

Great place Richmond Ford West is a great place. Micheal Johnson is the best sale person ever. The dealership will get you in a car Thanks guys More

by Douglas V Flemmons
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie MacEntee, Michael Johnson
Feb 12, 2017 -

Richmond Ford West responded

Douglas, we appreciate you taking the time to leave such a stellar review here on DealerRater! Michael is truly an asset to our team and we'll be sure that he views your kind words. Enjoy your vehicle!

February 01, 2017

Awesome experiance! We had a fantastic experience purchasing our new car. From our sales person, Logan, to the finance person, Marvin, to the customer service rep, Joey. More

by tarra123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Foust, Marvin Taylor, Logan Taylor
Feb 01, 2017 -

Richmond Ford West responded

Tarra, we appreciate you taking the time to leave a five-star review here on DealerRater. We're pleased to hear about your fantastic experience with our team and we will be sure to forward your feedback. Enjoy your new vehicle and come back and see us again soon!

January 31, 2017

No Pressure Sales! Thanks to everyone at Richmond Ford West for working with me and my family to get a great deal on a great car! We are very pleased. More

by VA Melanie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Kenney, Del Hutson, Marvin Taylor
Jan 31, 2017 -

Richmond Ford West responded

Thank you very much for your business and review, Melanie! We'd never pressure a customer into making a decision and we're glad to read your recent experience reflects that. Enjoy the vehicle and we hope to see you back in the future.

January 30, 2017

Best salesman i'very ever had. Informative. Grest smile! MiChapel was very informative. I would recommend him on the future. Worked hard to get us an affordable price. No games just straight up. He called More

by Baird,judy123
Friendliness
Recommend Dealer
Yes
Employees Worked With
Patrick Way, Michael Johnson
Jan 30, 2017 -

Richmond Ford West responded

Thanks so much for providing feedback on your recent experience at our dealership. We're grateful to have Michael on our team and he'll certainly be pleased to read your review. We appreciate your recommendation and hope to see you again down the road!

January 29, 2017

Great customer service I purchased the Crystal Fusion product for my windshield when I purchased my 2015 Mustang in May of 2015. The windshield had to be replaced last week More

by Ken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Foust
Jan 30, 2017 -

Richmond Ford West responded

Sorry to hear about the windshield replacement on your Mustang but we're glad to have been able to assist. We agree that Joey makes a strong effort to ensure customer needs and expectations are met and we'll be sure he views your kind feedback! Let us know if there's anything else we can do.

January 28, 2017

Great Place to purchase any vehicle. My experience buying a car here was very positive. All of the employees involved from Antoine, to Del and Marvin all should be noted for their excell More

by Beachsolo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Del Hutson, Marvin Taylor, Antoine Lovick
Jan 28, 2017 -

Richmond Ford West responded

Thanks so much for taking the time to leave a review. We'll be certain that Antoine, Marvin, and Del view your kind feedback. Hope to see you back in the future!

January 28, 2017

Joey Foust I purchased my 2017 F250 and scheduled for a spray in bed liner and interior protection Joey Foust was working with me and made it a very enjoyable e More

by Tony G
Recommend Dealer
Yes
Employees Worked With
Joey Foust
Jan 28, 2017 -

Richmond Ford West responded

Tony, congratulations on your 2017 Ford F-250! We're glad to read Joey was able to assist with the bed liner and interior protection and we'll make sure he views your feedback Thank you for taking the time to review your experience here on DealerRater!

January 27, 2017

Best experience The salesman Jay Dunn was very polite and helpful and very knowledgeable. The sales manager Patrick was very helpful. Marvin the Finance Manager was More

by jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Foust, Jay Dunn, Patrick Way, Marvin Taylor
Jan 27, 2017 -

Richmond Ford West responded

We're so pleased to read your five-star review, Jeff, and welcome to the Richmond Ford family! It's great to hear that our staff were able to assist in finding you the perfect vehicle! Hope to see you back in the future for your complimentary first oil change and tire rotations.

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