Richmond Ford West

Excellent Service I brought my car in for a window replacement to include an application of crystal fusion. I did not realize I needed to make an appointment other tha I brought my car in for a window replacement to include an application of crystal fusion. I did not realize I needed to make an appointment other than with crystal fusion. Joey Foust immediately stepped in and took care of my car. The service was timely, and Joey was very pleasant to talk with. He touched based with me a couple times during the process and ensured I was completely satisfied before leaving. A big Thank You Joey for being so personable and making the experience hassle free. More

Good Service Joey Foust was a pleasure to work with and met our expectation of good customer service. He explain ed in detailed the coverage for outside and inside Joey Foust was a pleasure to work with and met our expectation of good customer service. He explain ed in detailed the coverage for outside and inside protection for vehicle. I then purchased remote start for Focus and husband F-150 and explained in detailed how to work. More

Service to Upgrade I had my car serviced. Antoine, advised I was eligible for an upgrade. He was very pleasant and professional! I'm enjoying my new escape! I had my car serviced. Antoine, advised I was eligible for an upgrade. He was very pleasant and professional! I'm enjoying my new escape! More

Best coustomer service!!! It is always a great pleasure to work with Joey. He always makes you feel welcome, like part of a family. He goes above and beyond to make sure his It is always a great pleasure to work with Joey. He always makes you feel welcome, like part of a family. He goes above and beyond to make sure his customers are taken care of and have what they need. He is so knowledgeable about his products, and makes sure you leave feeling confident. More

Fantastic crew! This place is amazing! From the time I stepped on the lot, to the time I left, every person we had met exceeded our expectations. This place is amazing! From the time I stepped on the lot, to the time I left, every person we had met exceeded our expectations. More

Antoine - All smiles and no pressure! Antoine was great to work with! We came to n for an oil change and drove away with a new car! He answered all my questions and if he didn't know he fo Antoine was great to work with! We came to n for an oil change and drove away with a new car! He answered all my questions and if he didn't know he found out. Car shopping with an 8 year old isn't usually a good idea but he helped involve my 8 year old daughter. He also called a few hours after we left to make sure we were doing well. Thank you for making a tedious process easy and enjoyable! More

Excellence in Customer Care I had brought my 2012 ford Edge in for service on 2/23/17, and Mr. Martin was very helpful and had the repair done in very short order. it was the 13n I had brought my 2012 ford Edge in for service on 2/23/17, and Mr. Martin was very helpful and had the repair done in very short order. it was the 13n02 brake booster problem and it was done in about 2 hrs. I was expecting to be there all day. Really a Fine job, getting me on my way. On the 25th I got a phone call from Mr. Antoine Lovick and we had a nice conversation, and My Wife and I went to the Dealership and meet with him. and the result of that meeting , We are the proud owners of a New 2016 Ford Taurus. The Sales experience was ***** and we were in an out in about4 hours . The final step was the application of the Auto Armor products. and Again and outstanding experience. I can highly recommend these products. My thanks to all involved ! William J. Wiliford USN Chief Petty Officer Retired More

Excellent Experience! I was very impressed with the excellent service from both the sales and financial management department. Purchasing my vehicle was hassle free, and r I was very impressed with the excellent service from both the sales and financial management department. Purchasing my vehicle was hassle free, and rewarding. The entire staff that that I came in contact with was very friendly and excited for me! The price was excellent and the financial manager was beyond patient. He served me as if I was a family member. The staff was very knowledgeable of the vehicle and products offered with the purchase. Nothing but the best is what I received from Richmond Ford West! I would recommend anyone to give them an opportunity to meet your transportation needs. More

Great Service Salesman Benjamin Kramer and Guest Service Manager Joey Foust are both fantastic and wonderful to deal with. I would highly recommend buying from the Salesman Benjamin Kramer and Guest Service Manager Joey Foust are both fantastic and wonderful to deal with. I would highly recommend buying from them. I was able to order exactly what I wanted and got a great price. More

2017 F150 Purchase This dealership's sales department will go the extra mile to exceed your expectations during your purchase of a new ford vehicle. The finance departm This dealership's sales department will go the extra mile to exceed your expectations during your purchase of a new ford vehicle. The finance department (Marvin Taylor) is outstanding. More