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Richmond Ford West

Glen Allen, VA

4.5
854 Reviews

10751 W Broad St

Glen Allen, VA

23060

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Showing 854 reviews

May 29, 2017

Professional and Courteous The staff at Richmond Ford West were professional yet friendly. They assisted me in finding the right car at the right price without being pushy. I re More

by Hospice RN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Palmateer, Jay Dunn, Marvin Taylor
May 30, 2017 -

Richmond Ford West responded

Thank you for taking the time to review your recent visit. Our staff is trained to never push anyone into making a decision and it's great to hear that was your experience. We appreciate your recommendation and look forward to seeing you again!

May 29, 2017

great service Will help me at the highest level as a car salesman his patience with the customer is A1 and as a person that need a fresh start with rebuilding a cre More

by Lee tone 2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjamin Kramer, William Kenney
May 30, 2017 -

Richmond Ford West responded

Congratulations on your new vehicle and thanks so much for your awesome feedback. Welcome to the Richmond Ford family! Don't hesitate to contact us again in the future if there's anything else we can do for you!

May 29, 2017

First new purchase This was my first time buying a new vehicle. Jeannine made the process seamless and made me want to come back with my family to purchase vehicles in t More

by Veillardk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjamin Kramer, Jeannine McDevitt
May 30, 2017 -

Richmond Ford West responded

Thank you for your stellar feedback and rating. We're delighted to hear that Jeannine was able to assist during your visit. Come back soon for a New Owners Seminar to learn more about your new vehicle!

May 28, 2017

Expert Service/Knowledgeable Staff The staff was courteous, knowledgeable, and thorough. They assisted me with getting the truck I wanted at the price I wanted. The staff made truck b More

by Cheryl Spencer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Foust, Benjamin Kramer, Michael Johnson
May 28, 2017 -

Richmond Ford West responded

Cheryl, thank you for the kind words on your recent visit. We appreciate the opportunity to work and form that relationship with you. Enjoy your vehicle and please let us know if we can help again in the future!

May 27, 2017

What I was looking for I wanted an F150 and wanted to deal with the right folks. I found both at Richmond Ford West! I would certainly recommend this dealership to folks lo More

by Thuber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Palmateer, Benjamin Kramer, Jeannine McDevitt
May 27, 2017 -

Richmond Ford West responded

Thank you for the excellent review! We appreciate your business and recommendation. Please don't hesitate to contact us if there is anything else we can do for you!

May 27, 2017

Glad that we decided to go there Couldn't have made a better choice in our decision to go to Richmond Ford West. They know what customer service is. They listened to what we wanted, More

by Scott Schloss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Palmateer, Benjamin Kramer, Jay Dunn
May 27, 2017 -

Richmond Ford West responded

Scott, thank you for your stellar review and five-star rating here on DealerRater. We’re glad to hear our team provided such an enjoyable experience for you. Please let us know if we can assist in the future, and enjoy your new truck!

May 27, 2017

Purchasing a vehicle Helpful. Friendly. Courteous. Very professional and personable. To deal with. Worked out well. I left the dealership satisfied with the end resul More

by Robert59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Kenney
May 28, 2017 -

Richmond Ford West responded

Thanks for your feedback and excellent rating, Robert. We're so happy to hear that you had such an enjoyable visit and that you left completely satisfied. Don't hesitate to contact us again in the future if there's anything else we can do for you!

May 26, 2017

Awesome experience Fantastic buying experience. Great customer service & smooth transaction. Great buying experience. Would definitely buy at this dealership and from To More

by Rcar23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tonya Carmony
May 27, 2017 -

Richmond Ford West responded

One of our main goals is to make every customer feel like family and we're glad you enjoyed your time with our team. If you feel like coming back for another visit, the New Owners Seminar would be a great opportunity! Thanks for the review and we hope to see you back soon.

May 24, 2017

Friendly service Jeannine worked hard to find me the car I needed and stay close to my budget. Friendly employees in every area. Second time buying from here. More

by Suzanne
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie MacEntee, James Dameron, Jeannine McDevitt
May 24, 2017 -

Richmond Ford West responded

Thank you for your repeat business and also for taking the time to leave a review. One of our main goals is to make every customer feel like family and we're glad you enjoyed your time with Jeannine and the rest of our team. Enjoy your vehicle!

May 24, 2017

Great dealership! If you are looking to buy a vehicle, Richmond Ford West is the place to go! I was very pleased with the customer service throughout the buying process More

by Wcphelps2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie MacEntee, Logan Taylor
May 24, 2017 -

Richmond Ford West responded

Thank you for your review and kind feedback on your recent visit. Customer satisfaction is extremely important to our team and we're so glad to hear that you truly enjoyed your visit. We appreciate your recommendation and please don't hesitate to give us a call if there's anything else we can do!

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