Richmond Ford West

Overall excellent service! We worked with Sam and he was very professional. He worked very hard to get us the best deal. The staff was very helpful and we are very pleased wit We worked with Sam and he was very professional. He worked very hard to get us the best deal. The staff was very helpful and we are very pleased with our purchase. More

Great Sales experience, awesome friendly staff Richmond Sales West was not the buying experience I was familiar with. I met Will K at the entrance. I told him what I was looking for and he was runn Richmond Sales West was not the buying experience I was familiar with. I met Will K at the entrance. I told him what I was looking for and he was running around in the heat bringing me options. After seeing a couple, that were in a similar range. I actually found a stock number to a vehicle I found on Autotrader that had actually prompted me to come check out specifically. I was thinking it would be out of my price range, but weighing the options on the others I still wanted to see it. This was ultimately the truck I drove home with. Will was friendly, assertive, but not aggressive. Most importantly, transparent with the price point. In conversation he found out I was a veteran and knew to have me validate that to receive another cash rebate. Any questions I had on the pricing, he explained to me. The sales manager Patrick actually came by as well and added that extra re assurance that everything Will had in front of me was the real deal. During the closing, I also dealt with Marvin and Ben. There was a small hangup on one of the rebates that had been in the price, but was assuming Ford's financing. I used my own bank. Marvin and Ben worked with me to finalize the deal. All in all, the experience was a pleasant surprise. Richmond Ford West will always be the first recommendation for me as long as Will and Patrick are there. More

The easiest vehicle purchase I've ever had. From a no hassle test drive. A very informative presentation of the vehicle. The price was right, and with added discounts too. They make a great car, From a no hassle test drive. A very informative presentation of the vehicle. The price was right, and with added discounts too. They make a great car, even better. I was treated like a real hero, from the first minute I stepped on the lot. The process all took under a few hours, the fastest service ever. That no one can match or beat! More

Amazing, Comfortable Experience! We had such a pleasant experience buying our 2016 Ford Fusion at Richmond Ford West. Jeannine was so patient and helpful throughout the whole process. We had such a pleasant experience buying our 2016 Ford Fusion at Richmond Ford West. Jeannine was so patient and helpful throughout the whole process. We would definitely work with her again! More

Great Experience Great expericence at Richmond Ford West. Customer service rep, Joey Foust, was very helpful in finding us the right accessories for our vechicle. Sale Great expericence at Richmond Ford West. Customer service rep, Joey Foust, was very helpful in finding us the right accessories for our vechicle. Salesman, Chris Cather, was kind and guided us towards the right truck at the right price. Overall, we had a very good experience. More

New 2017 Ford Explorer Platinum Took my new 2017 Ford Explorer in to fix a paint chip. I dropped it off at 9AM and the car was returned to me by 1:30PM. Dana, Joey & JonCarlos provid Took my new 2017 Ford Explorer in to fix a paint chip. I dropped it off at 9AM and the car was returned to me by 1:30PM. Dana, Joey & JonCarlos provided excellent customer service. More

My new truck Very good experience. Jeannine was great to work with. Giving me an out the door price from the start which played a big part in making the sale. Did Very good experience. Jeannine was great to work with. Giving me an out the door price from the start which played a big part in making the sale. Did have a small problem with service but Joey and Jeannine did a great job of butting out the fire. Working Joey to purchase some acesseries for my truck. And can't say enough on how great Jeannine was during the process. More

Excellent Customer Service I took my car in for interior and exterior sealant today and I was amazed with the outcome. Not only did Richmond Ford West make the experience pleas I took my car in for interior and exterior sealant today and I was amazed with the outcome. Not only did Richmond Ford West make the experience pleasant, they made it convenient. They had a car ready for me to drive to work when i got there and when I came back to pick my vehicle up, it looked brand new!!! The pleasant attitude and excellent customer service will keep me coming back. Thank you Joey Foust and the team at Richmond Ford West for making my experience a pleasant one. More

Great Place To Buy A Car I didn't think I could get a new car let alone the exact one that I wanted you guys made it possible. Thanks Richmond Ford! I didn't think I could get a new car let alone the exact one that I wanted you guys made it possible. Thanks Richmond Ford! More

Excellent, Professional Service Service was excellent and very professional, from the moment we walked in, until the moment we walked out with my son's brand new used car. This was m Service was excellent and very professional, from the moment we walked in, until the moment we walked out with my son's brand new used car. This was my son's first experience in buying a car, so I wanted to make sure that his first experience would be a good experience. I was referred to Micheal Johnson at Richmond Ford West by a previous, very satisfied customer. Their entire team went over and beyond my expectations. The entire process was a very smooth process and both my son and I are extremely pleased. Micheal Johnson, Patrick Way, Marvin Taylor, as well as other team members, made all of this happen for us and made purchasing a car a great experience. For that alone, I am humbled and very grateful. More