Richmond Ford West

Rex and Mike in the sales area did an amazing job making a frustrating situation with the service department into a positive experience when I was ready to pull all my future service work for my wife and I a frustrating situation with the service department into a positive experience when I was ready to pull all my future service work for my wife and I from Richmond Ford West. Thank you Rex, thank you Mike. More

Dario got me in a 2022 F150. Did a great job from start to finish. Did a great job from start to finish. More

Can't recommend service here. When I tried to book some routine service, I was told the next available appointment was two weeks away. The night before, I was asked to reschedul When I tried to book some routine service, I was told the next available appointment was two weeks away. The night before, I was asked to reschedule until the following week. The promised service time was two hours, turned out to be nearly four. The cost of the service was over 20% above promised price. It pains me to say this as I've been coming to this dealer for years, but ... I'm not coming back More

All of the staff are service oriented, polite and go out of their way to help. Joey helped us figure out what to do about a rack system for our new truck. He went out of his way to help us and we can’t expr of their way to help. Joey helped us figure out what to do about a rack system for our new truck. He went out of his way to help us and we can’t express our satisfaction! Will always do business here! More

Just wanted to give a shout out to Joey Foust (Guest Services Manager). Joey helped to expedite my accessories on my new truck (leveling kit, oversize tires, spray in liner, and bed cover). Very knowle Services Manager). Joey helped to expedite my accessories on my new truck (leveling kit, oversize tires, spray in liner, and bed cover). Very knowledgeable and friendly, hooked me up with a loaner vehicle - and made the overall experience very easy. My truck looks fantastic. I feel confident that as I continue to enjoy my new truck, Joey (and the other folks at Richmond Ford - West) will be there for me and help me with any questions, other accessories, and while servicing my vehicle over time. Thank you - and great job! More

My husband and I just bought a 2018 expedition , our salesman PJ was awesome. He was very easy to deal with, very knowledgeable of vehicle and if I texted him about a issue or question he responded i salesman PJ was awesome. He was very easy to deal with, very knowledgeable of vehicle and if I texted him about a issue or question he responded immediately. I truly appreciate great customer service!!! Thanks so much! More

Great customer service. Knowledgeable and friendly staff. Jeannine was amazing to work with and helped us make a great choice on our new F250. Would definitely recommend and give 5 stars! Thank you! Jeannine was amazing to work with and helped us make a great choice on our new F250. Would definitely recommend and give 5 stars! Thank you! More

Joey was professional, knowledgeable, helpful and down to earth. He allowed me to carefully think through what additions I wanted for my new vehicle. This yielded exceptional results. I am very pleased wi earth. He allowed me to carefully think through what additions I wanted for my new vehicle. This yielded exceptional results. I am very pleased with the service at Richmond Ford West overall! More

PLEASE READ BEFORE DOING BUSINESS WITH RICHMOND FORD. I hope my experience can help someone. First off a little about myself. I have 2 college degrees. One in automotive technology, and a second in advance hope my experience can help someone. First off a little about myself. I have 2 college degrees. One in automotive technology, and a second in advanced engine performance. I have been an ASE certified master mechanic for 16 years. I have owned my own shop, and i am factory trained by Volkswagen and BMW. I recently purchased a used truck for $36000 from Richmond ford west. I was assured that the service department was very thorough when they inspected the truck before it was sold. Within the first week of driving the truck i noticed it had multiple OBVIOUS mechanical problems. I made an appointment and dropped it off to be checked over. The service department told me there was nothing wrong with the truck. i gave them 3 chances to figure out what was wrong with the truck and they couldn't. Eventually the dealership ended up buying the truck back. (I lost $2000 in the buy back) The service manager never took me seriously and came across like he didn't care. The service manager and the general manager of the dealership both told me i made up the problems with the truck. All in all it was a very bad experience. More

The people in Richmond Ford are very helpful courteous friendly not only did they help me but they took time patience and very courteous and I'm satisfied with my new vehicle and Misty was the greatest. friendly not only did they help me but they took time patience and very courteous and I'm satisfied with my new vehicle and Misty was the greatest. More