Richmond Ford West

a great and enjoyable experience Everyone at Univeral ford who had any hand in my recent purchase were very professional, curteous and most helpful, My demands were met and everythin Everyone at Univeral ford who had any hand in my recent purchase were very professional, curteous and most helpful, My demands were met and everything about my purchase went smoothe as silk. Sam Adams, the sales associate, never put any pressure on my wife or I during the time we spent arriving atg a descision to purchase our 1917 Ford Escape. Jimmy Dameron, one of the sales managers was very polite and helpful to us at arriving at our final descision. Overall, I would rate Universal ford, West, with an A+++. I look forward to my future dealings with Universal Ford as they service my vehicle. More

The place to buy!! One of the best dealer experiences we have had buying a car. Richmond Ford West was quick, helpful and honest with all the information we requested. One of the best dealer experiences we have had buying a car. Richmond Ford West was quick, helpful and honest with all the information we requested. Stop by and see Jeannie!! More

Awesome Service My experience with Richmond Ford West was awesome. Jeannine is great and did not pressure me into anything, but took her time to show me different veh My experience with Richmond Ford West was awesome. Jeannine is great and did not pressure me into anything, but took her time to show me different vehicles that fit what I was looking for and in my price range. I enjoyed my experience. More

Outstanding Customer Service After buying our first Ford Escape four weeks ago (at a different dealer) I loved it so much we had to buy another one. This time we found the one I w After buying our first Ford Escape four weeks ago (at a different dealer) I loved it so much we had to buy another one. This time we found the one I wanted at Richmond Ford West. Upon arriving we were promptly greeted by our salesman Ali with a big smile. He was very informative and answered all of our questions and when he didn't know the answer he found somebody that did. Team work is the key to success and with out it a business doesn't go very far. Thanks to everyone there for the great customer-service and a special thanks to Ali for making our purchase such an enjoyable experience. Mr. Steve Sanchez More

Excellent!! We purchased a new Ford Explorer. We worked with Michael Johnson on the purchase- wonderful salesman - patient, knowledgeable and extremely customer We purchased a new Ford Explorer. We worked with Michael Johnson on the purchase- wonderful salesman - patient, knowledgeable and extremely customer service oriented. We purchased the Interior and Exterior Protection and worked with Joey Foust. Again excellent customer service - the process of scheduling and dropping the car off with a loaner for the day was seamless - so easy. We were so impressed when we picked the car up - beautiful! We attended the customer orientation the same day - well worth attending - very informative! We love our new Ford Explorer and we are definitely very impressed with Richmond Ford West!! More

Great Guys! Joey did a great job on with the Interior Protection. Dropped the car off in the morning and picked up in the evening and she was ready to go. Looking Joey did a great job on with the Interior Protection. Dropped the car off in the morning and picked up in the evening and she was ready to go. Looking forward to being covered for 7 years! More

Best buying experience in 25 years of owning cars. Our sal. Excellent service, low pressure and flexible. We loved the entire purchase experience. We are now loyal Richmond Ford west customers. Michael Johnson Excellent service, low pressure and flexible. We loved the entire purchase experience. We are now loyal Richmond Ford west customers. Michael Johnson is superior and very knowledgeable. More

Best Experience ever buying a car Our salesperson, Michael was the best. He determined what we had in mind and then worked very hard to give us the vehicle of our dreams at the price w Our salesperson, Michael was the best. He determined what we had in mind and then worked very hard to give us the vehicle of our dreams at the price we wanted to pay. Thank you Michael. Dana and Ben were awesome to work with. Dana explained several programs, one of which we took advantage of. Ben is the finance guy. He explained everything thoroughly to us and answered our questions. Over all it was a fantastic experience More

Love my new car! Jeannine truly helped make this process of getting a new car as seamless as possible. Even though there were a few hiccups with the service department Jeannine truly helped make this process of getting a new car as seamless as possible. Even though there were a few hiccups with the service department, she always took initiative to get the job done. There were just a few issues with getting my car detailed before I drove it home. Jeannine answered all my questions and made sure I was comfortable in my new Ford. Overall I would highly recommend this dealership because of how she handled the situation. More

Richmond Ford West is the best What an amazing experience in purchasing my new REPLACEMENT car. Jeannine was absolutely fabulous! She was very fun, professional and I think I've What an amazing experience in purchasing my new REPLACEMENT car. Jeannine was absolutely fabulous! She was very fun, professional and I think I've made a new friend. Yay me!!! BIG thanks to Mark, the general manager for connecting me with her. Thanks to Ed for saying hi in Mark's absence. Jimmy in finance was so sweet, delivered on Jeannine's promises and so easy to sign with...(I was ready to pounce with teeth clenched, because... well, ...he's in finance) GREAT guy!! After working in the car business for so many years, I was a little defensive and sceptical, however, they were ALL so gracious and helped me out of a really bad situation. Jeannine found the right car, presented everything honestly, and considering my scenario, with big smiles, hugs :-) and handshakes. Wow!! Just wow!!! I've had nothing but great experiences with the service department but this was my first time with their sales department. The service department is the reason I decided to stick with RFW and also maintaining my brand loyalty. In my opinion, this dealership represents what I expect from Ford. So impressive. This has to come from the top down. Owner philosophy in how they care about their customers, trickles down!! Thank you so much for everything today!! I'm so happy in my new 2017 Escape. I'll be one loyal customer with an experience like this. See you Tuesday for the customer appreciation celebration!!!!! More