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Richmond Ford West

Glen Allen, VA

4.5
854 Reviews

10751 W Broad St

Glen Allen, VA

23060

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Showing 854 reviews

August 24, 2017

Joey Foust Does It AGAIN!!!! I have truly been enjoying my 2017 Ruby Red Ford Escape that I purchased last July and I keep it immaculate, inside and out, that's just how I am. I More

by K9RESQRLDT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Foust
Aug 25, 2017 -

Richmond Ford West responded

Sorry to hear about the recent incident involving your Ford Escape and the gallon of white paint! That's such a terrible inconvenience and we can imagine a startling situation. Thank you for once again putting your trust in our team to make things right and please don't hesitate to give us a call or email if there's anything else we can do!

August 19, 2017

First Car Buy This was my first car purchase and I am highly satisfied with my experience. From the salesman Sam to Marvin in finance and finally Joey. They all wer More

by James94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Foust, Sam Adams, Marvin Taylor
Aug 22, 2017 -

Richmond Ford West responded

Congratulations on your first vehicle purchase and thanks for taking the time to leave feedback. Reviews such as this help reinforce our efforts and let us know we're delivering on customer satisfaction. Be sure to come back for your complimentary first oil change and tire rotations!

August 18, 2017

Pleasant car buying experience worth reviewing Richmond Ford West provided great customer service for our family in July 2017. We drove up from Chesapeake, VA because they had THE vehicle my wife w More

by DaveC_VA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Johnson
Aug 19, 2017 -

Richmond Ford West responded

We are thrilled to hear that you enjoyed your recent visit and thanks so much for your stellar rating. It was a pleasure to assist in your search for a vehicle and your family will surely enjoy the Ford Edge! Please don't hesitate to reach out if there's anything else we can do!

August 13, 2017

Piss Poor Customer Service I was told by Ford Lincoln this location West Broad Ford would be able to service my vehicle and I would be able to catch the shuttle to and from work More

by sadebattle687
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marks Sands, Chris Haynie, Glen Beachy
Sep 02, 2017 -

Richmond Ford West responded

We apologize for the negative experiences during your service visits to our dealership. Our team has been in contact since this review was posted but please don't hesitate to let us know if there's anything else we can do.

August 10, 2017

excellent customer service went way beyond Chris was extremely patience and friendly with us in helping us make our selection. great knowledge in all areas. Chris even came in on this day off More

by knight country
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Palmateer, Benjamin Kramer, Chris Cather
Aug 10, 2017 -

Richmond Ford West responded

Thank you for sharing your experience with Chris during your recent visit. We're very happy to hear that he was able to provide such superb customer service. Enjoy your vehicle and we hope to see you again down the road!

August 08, 2017

Richmond Ford West will work for you Great experience with Ed Palmateer, Marvin Taylor and my salesman Samuel Adams. This team will fight to get you the best deal in town. They found the More

by Charles.jr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Palmateer, Sam Adams, Marvin Taylor
Aug 09, 2017 -

Richmond Ford West responded

Thank you for your five-star rating and stellar feedback! Our team works hard to provide an exceptional customer service experience and we're so grateful to know that was accomplished. We look forward to seeing you back down the road!

August 08, 2017

GREAT PEOPLE Thanks Joey for the flawless sealer application on the 2014 Ford Mustang, It looks like it just rolled off the assembly line in Detroit. Love the Must More

by James L. Jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Foust
Aug 09, 2017 -

Richmond Ford West responded

We can't thank you enough for leaving feedback on your service visit, James! The sealer application will certainly make a vehicle shine like it's brand new and we're glad to hear that you're so pleased with the service. Please don't hesitate to let us know if there's anything else we can do!

August 04, 2017

Excellent Service Joey Foust was exceptional in providing us with the sealant service for our new Ford Focus. We love our car and the folks at Richmond Ford West are s More

by KellyRS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Foust
Aug 04, 2017 -

Richmond Ford West responded

Kelly, thank you for writing this stellar review and also for the perfect rating. We strive to provide outstanding service and complete customer satisfaction will always be our top priority. Enjoy your new Ford Focus!

August 02, 2017

Friendly and professional. Everyone was friendly and eager to help me with my needs, not just to sell me a car. The salesman brought out a selection of the type vehicle that I w More

by Michael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Foust, Ed Palmateer, Stephanie MacEntee, Benjamin Kramer, Ramon Alvarez
Aug 04, 2017 -

Richmond Ford West responded

Thank you for your outstanding review and five-star rating, Michael! Our team strives to provide top-notch customer service and we're thrilled to hear that was indeed your experience. Come back soon for a New Owners Seminar if you'd like to learn more about your new vehicle!

August 02, 2017

Honest, Professional and Friendly I brought my daughter in to purchase her first brand new car and the experience was great. The salesman was friendly and made my daughter feel at eas More

by Shonnie914
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Johnson
Aug 04, 2017 -

Richmond Ford West responded

Congratulations to you and your daughter on her first brand new vehicle! That's such an exciting moment and we're so grateful you put your trust in our team to deliver. We will be sure that Michael views your kind words and please don't hesitate to let us know if there's anything else we can do!

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