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Richmond Ford West

Glen Allen, VA

4.5
854 Reviews

10751 W Broad St

Glen Allen, VA

23060

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Showing 854 reviews

September 18, 2017

Fantastic experience I went in to test drive and not really buy a new car yet. Luckily I was met with excellent staff that was super friendly and helpful. I walked out wit More

by Tammie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie MacEntee, Sam Adams, Tony Martin, BJ Brooks
Sep 19, 2017 -

Richmond Ford West responded

Tammie, thanks so much for your kind words and compliments on our customer service. We do our best to provide a unique experience for our guests and we're happy to hear that you were so pleased with your visit. Come back soon for a New Owners Seminar if you want to learn more about the features in your new vehicle!

September 16, 2017

New Vehicle Very pleasant experience. Sales person very helpful.They went out of their way to get me into my new explorer. Was a pleasure doing business with Rich More

by Gramz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Foust, Dana Bishop, William Kenney, Marvin Taylor
Sep 17, 2017 -

Richmond Ford West responded

Thank you for your five-star rating and outstanding review! We will always go out of our way to assist and we're so glad to hear that you enjoyed your visit. Be sure to come back soon for a New Owners Seminar if you'd like to learn more about the features in your new Ford Explorer!

September 15, 2017

Great Car Buying Experience! Referred to Richmond Ford by USAA Car Buying Service. Worked with JonCarlos Montoute (sales), Marvin Taylor (finance), and Joey Foust (management)- E More

by Awwade01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Foust, Marvin Taylor, JonCarlos Montoute
Sep 16, 2017 -

Richmond Ford West responded

We can't thank you enough for taking the time out of your day to review your visit to our dealership! Providing outstanding customer service is our goal and our team will be so pleased to read your feedback. We appreciate your recommendation and hope to see you again down the road!

September 14, 2017

Attentive staff! I was nice to work with Will, we came from out of state to buy a car and it was a good experience. thanks Will! More

by scottd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Kenney, Marvin Taylor
Sep 15, 2017 -

Richmond Ford West responded

We can't thank you enough for taking the time to visit our dealership from out of state and also for leaving this stellar review. Will works hard to ensure our customers are completely satisfied and he will certainly be thrilled to view your feedback. Please don't hesitate to contact us or come back again in the future if we can assist in any way!

September 08, 2017

Provides Excellent Service Needed a vehicle that was easy to get in and out of. The Escape was perfect. Everyone worked very hard to make my buying experience a good one. Any More

by rotidua
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Foust, Kayla Kosiewicz, Marvin Taylor, Antoine Lovick, Michael Rzeminski
Sep 09, 2017 -

Richmond Ford West responded

Thanks so much for taking the time to leave us a review. Our team puts a lot of effort into making sure our guests are completely satisfied and your feedback really helps to reinforce our efforts. Congratulations on your vehicle and be sure to check out our New Owners Seminar!

September 06, 2017

Great Staff / Great Selection I was looking for a Black 2017 F150, Supercab with the STX package and the dealership had exactly what I was searching for. The sales, finance and gue More

by George Coy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Palmateer, Dana Bishop, Marvin Taylor, Matthew Mercatante
Sep 09, 2017 -

Richmond Ford West responded

George, thank you for taking the time to leave this stellar rating and feedback! The 2017 Ford F-150 SuperCab is a truly amazing vehicle and you're sure to enjoy it. We appreciate your recommendation and hope to see you at a New Owners Seminar!

September 05, 2017

Great Service and Staff I took our vehicle to Richmond West this morning for service and had the pleasure of meeting and being served by a most accommodating gentleman, Mr. J More

by Nonnie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Foust
Sep 06, 2017 -

Richmond Ford West responded

Nonnie, thank you for leaving such a wonderful review about your recent service visit! Joey is truly an asset to our team and we will be sure that he views your kind words. We appreciate your feedback and look forward to working with you again in the future.

September 04, 2017

Excellent experience Joey was very professional and explained the process clearly. Everyone I met at the dealership were professional and made the process stress free. A More

by Bwinchell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Foust, Marvin Taylor, Logan Taylor, Jeannine McDevitt
Sep 05, 2017 -

Richmond Ford West responded

We're thrilled to hear that you had a stress free visit and enjoyed your time at our dealership. It's our goal to provide outstanding customer service and it's reassuring to know we achieved that. Thanks so much for your five-star rating.

August 29, 2017

Super Experience I am totally satisfied with the experience from start to finish. Everybody was very knowledgeable. Every question I asked was answered. I would not he More

by dcbc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Foust, Marvin Taylor, Ali Ghozati
Aug 30, 2017 -

Richmond Ford West responded

We're glad to hear that you were completely satisfied with your recent visit! Thanks so much for taking the time to share your thoughts and leave a five-star rating. Hope to see you back soon at a New Owners Seminar!

August 28, 2017

Great Service and Wonderful Staff Very polite and respectful staff would like to Thank Joey for taking great care of our needs. Would recommend to all family and friends Thanks again More

by Mary Carista
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Foust
Aug 28, 2017 -

Richmond Ford West responded

Thank you for taking the time to leave feedback on your recent visit to our dealership. It's our goal to make sure our guests leave completely satisfied and it's assuring to know that was your experience! Congratulations on your new vehicle and don't forget to come back down the road for your complimentary first oil change and tire rotations!

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