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Richmond Ford West

Glen Allen, VA

4.5
854 Reviews

10751 W Broad St

Glen Allen, VA

23060

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Showing 854 reviews

October 11, 2017

Five Star Experience Purchasing New F150. Five Star Experience Purchasing New F150 That Met My Requested Specifications. Yes, a V8 5.0 Was At Top of The List. Joey Turned My New 2017 F150 int More

by New2017F150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Foust, Ed Palmateer, Ali Ghozati
Oct 12, 2017 -

Richmond Ford West responded

Congratulations on your 2017 Ford F-150 and thanks for your kind review! Complete customer satisfaction is our top priority and we'll be sure to forward your feedback to our team. Please let us know if there's anything we can do for you and be sure to come back for a New Owners Seminar if you'd like to learn more about your new truck!

October 10, 2017

Great Buying Experience! My experience with this dealership was very positive. Mr Kenny was courteous and helpful and patient. I would have no problem relating my experience More

by Janet Smith
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Kenney, Marino Gonzalez, Kenney Williams
Oct 12, 2017 -

Richmond Ford West responded

Janet, thank you so much for the great feedback and rating! We're thrilled to hear that your experience at our dealership was so positive and that you enjoyed your time with our team. Look forward to seeing you during your next visit!

October 08, 2017

Great people doing their best to help us find a vehicle! We checked out what Richmond Ford West had to offer online, then went over to see the cars. Will showed us a few in our price point. We were able to b More

by ledamato
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Kenney
Oct 10, 2017 -

Richmond Ford West responded

Congratulations on your vehicle and thanks so much for providing details on your recent trip to our dealership! Will is such an integral member of our team and we know that he will be ecstatic to view your feedback. We look forward to seeing you again in the future!

October 07, 2017

Joey Foust Joey treated me good,he showed me the exterior and interior treatment products and how they worked to protect my new Ford Explorer. He gave me a loner More

by Mikes Ford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Foust, Sam Adams
Oct 08, 2017 -

Richmond Ford West responded

Mike, glad to hear that you're so pleased with the treatment products and your interactions with our team. We appreciate your business and thank you for your feedback! Look forward to seeing you again down the road!

October 07, 2017

Professional and attentive! Our experience was awesome! Our salesman Will took the time to really listen to what kind of car we needed and what payment we were comfortable with. More

by Family1st
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Kenney
Oct 08, 2017 -

Richmond Ford West responded

Thank you for your five-star rating and recommendation of our dealership. We're so excited to hear that you enjoyed your visit and had such an awesome experience! Please don't hesitate to reach out if there's anything we can do to assist in the future.

October 03, 2017

The purchase was a pleasurable experience! Steven Barber called and invited us to the dealership within 2 minutes of my sending an email query on the availability of the vehicle. Will Kenney s More

by Fayth and Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Kenney, Marvin Taylor, Steven Barber, Marino Gonzalez
Oct 05, 2017 -

Richmond Ford West responded

Thanks so much for the positive review! We do our best to make sure the customer comes first and we're glad it shows. We are always here should you need anything.

September 29, 2017

Excellent Dealership I was amazed at the service with Richmond Ford West. I arrived there within minutes of closing after spending the day at another dealership testing d More

by Opayne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Palmateer, William Kenney, Marvin Taylor
Oct 01, 2017 -

Richmond Ford West responded

It was a pleasure to assist during your search for a vehicle and we certainly appreciate your feedback. We work hard to make sure our guests are completely satisfied and it's great to know that is the case. Thank you for your recommendation and five-star rating!

September 25, 2017

Happy to have my new truck! The people we dealt with, and the value we received, were both GREAT! The only negative, and it is minor is that the process is too long. More

by Happy Truck Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Bishop was great as well., Sam Adams, Marino Gonzalez
Sep 25, 2017 -

Richmond Ford West responded

Congratulations on your new truck and thanks for your feedback! Your comment about the long process will be forwarded to our team in an effort to improve our practices but we're glad to hear that you were so pleased with the rest of your visit. We appreciate your five-star rating and hope to see you back for your complimentary first oil change and tire rotations!

September 25, 2017

Wow- A New Car for Us After haggling over cost of cars and SUV at the other Ford dealership it was refreshing to work with Will at Richmond Ford West. He was very patience More

by Melinda Kates
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Kenney
Sep 27, 2017 -

Richmond Ford West responded

Melinda, thanks for taking the time to review your recent visit. Will is a valuable member of our team and we'll be sure to forward your kind words. Enjoy your Ford Explorer and let us know if there's anything else we can do!

September 18, 2017

New Vehicle Purchase Our experience in purchasing a 2017 Ford Edge from Richmond Ford West went smoothly and we were treated royally. Shout out to Mike Johnson, Joey Foust More

by Easy14Me
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Sands, Joey Foust, Marvin Taylor, Michael Johnson, Michael Rzeminski
Sep 18, 2017 -

Richmond Ford West responded

Thanks so much for this outstanding review of your recent visit to our dealership. Our team strives to provide stellar customer service and they will be so happy to view your feedback. We also look forward to a continuing relationship and hope you won't hesitate to contact us in the future if there's anything else we can do! Enjoy your 2017 Ford Edge!

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