Richmond Ford West

Ford excelkence to older consumers I had my 2008 ford escape appraised by carmax and contacted my ford representative Dana to let her know that I was coming to see her. She was able to I had my 2008 ford escape appraised by carmax and contacted my ford representative Dana to let her know that I was coming to see her. She was able to go above and beyond to fit me into another 2014 escape. I love my suv and I have been bragging about ford and Dana all week. And I will continue to praise the excellent service I have received from ford since my first suv in 2008. Thank you Dana..you're an Angel.... More

2014 Ford Escape Had a wonderful experience with Mr. Kenney as far as the sale of the car goes. Very knowledgeable on the details of the vehicle and patient. Mr. Gonza Had a wonderful experience with Mr. Kenney as far as the sale of the car goes. Very knowledgeable on the details of the vehicle and patient. Mr. Gonzalez for the financial piece was by far the best customer service I have ever recieved from start to finish. Highly recommend both of these individuals for any car purchase. More

Good experience buying my used car Dana Bishop was super helpful with my purchase of a 2014 Ford Focus. She was very straightforward and didn't talk so much as other salespeople that I Dana Bishop was super helpful with my purchase of a 2014 Ford Focus. She was very straightforward and didn't talk so much as other salespeople that I had worked with at other dealerships. She listened to what I was interested in (which included trying to stay within the limits of the insurance money I had just received). I wish more dealerships would employ women in their sales force because I found Dana to be so very easy to work with and so trustworthy. I would definitely recommend to any of my friends to go to her with their new or used car needs. Thanks, Dana! More

Excellent all the way through the proses. Highly recommend. My experience with Richmond Ford was excellent. The salesman Jay Dunn was verry friendly and verry experienced in the product he is selling. Mr. Taylo My experience with Richmond Ford was excellent. The salesman Jay Dunn was verry friendly and verry experienced in the product he is selling. Mr. Taylor was a fun guy that was very good and fast at his job. He got the hardest part of buying a vehicle over quick. Joey Foust was verry friendly and verry knowledgeable about the products he sells. No pressure. Just helpful. He got my truck that I need right away for work ahead of schedule. I highly recommend Richmond Ford West. More

Refreshing experience I loved the dedication these guys made to getting me in my new ride. They really want to give you the best options. Great deal! I loved the dedication these guys made to getting me in my new ride. They really want to give you the best options. Great deal! More

First rate Guest Services department When I purchased my 2016 F150, I also purchased the Entire Car Protection plan offered through their Guest Services program. It's barely been a year When I purchased my 2016 F150, I also purchased the Entire Car Protection plan offered through their Guest Services program. It's barely been a year since my purchase and that coverage is already paying dividends. Somehow got a large wad of gum stuck in the middle of the back seat, and filed a claim to have it cleaned. The process was simple. They came to my house and cleaned the seat right in my driveway. It looks like new. And when I went back to the dealer to have the seat re-treated (part of the warranty requirements), Joey Foust made that process incredibly simple too. He scheduled me the same day I called. He gave me a loaner car so I was not inconvenienced, and best of all there was no charge - all part of the plan, Entire process was simple, convenient, and very effective. I strongly advise anyone buying a new vehicle to purchase the plan and to buy your vehicle from this dealership. They are the best car dealership I have ever dealt with. More

Mazda Miata MX-5 purchase My wife and I came in on a Saturday with very little notice to test drive an MX-5. Matt Mercatante got us setup for the test drive within just a few m My wife and I came in on a Saturday with very little notice to test drive an MX-5. Matt Mercatante got us setup for the test drive within just a few minutes and when we'd made the decision to buy, Matt worked with Marino to get us out the door with our new car in about an hour, door-to-door. They even bumped us to the front of the line because we weren't financing - it saved us 30-45 minutes of waiting and felt much more efficient than our last car-buying experience. Sales-wise, we had a number in mind that we'd researched and we felt like we wound up with a reasonable compromise with Matt - he shot straight with us and it was an easy decision to move forward. It was entirely worth a two-hour drive from DC. More

TERRIBLE JonCarlos Montoute and Michael Rzeminski were my points of contact. Today I was supposed to pick up the vehicle i put a deposit on. Just sold my cur JonCarlos Montoute and Michael Rzeminski were my points of contact. Today I was supposed to pick up the vehicle i put a deposit on. Just sold my current vehicle. Now they tell me they don't have my new car. Pathetic. More

Joey is awesome! Joey was doing work on my dads car and mine. He did the interior and exterior coating on my dads car and it looks amazing! He did the window tinting o Joey was doing work on my dads car and mine. He did the interior and exterior coating on my dads car and it looks amazing! He did the window tinting on my car and I could not be happier with it, it looks great! He was very good to us, he made sure everything was taken care of regarding rental cars for the both of us and did just an overall wonderful job! I will definitely recommend Joey to anyone looking to get a service to their car! Thank you so much for everything! We are both extremely happy with how everything turned out! More

Dana is amazing! Dana helped me and my husband get him a new truck from for his birthday, highly reccomend her! The finance group was also amazing and worked with us w Dana helped me and my husband get him a new truck from for his birthday, highly reccomend her! The finance group was also amazing and worked with us well. More