Richmond Ford West

Ford Edge purchase The sales and finance team at the dealership were great to work with. They were polite and helped me understand more about the features of the Edge. The sales and finance team at the dealership were great to work with. They were polite and helped me understand more about the features of the Edge. More

A Great Experience If you are looking for a sales representative then ask for Jeannine McDevitt. She was the best at Ford West by far. She got us an amazing deal without If you are looking for a sales representative then ask for Jeannine McDevitt. She was the best at Ford West by far. She got us an amazing deal without a whole lot of stress. More

Great Service Joey Foust sold me on the paint protection package, after only 3 months of owning my new truck, I ran over a spray paint can on the road, my new black Joey Foust sold me on the paint protection package, after only 3 months of owning my new truck, I ran over a spray paint can on the road, my new black truck was covered with white spray paint. Joey helped me through the entire process in filing the claim and following up to make sure all was taken care of, the paint was removed and the service team re applied the paint protection package at no charge. The warranty company paid for the paint removal, and the truck looks awesome again! Thanks to Joey and his team. More

Great service! I worked with Michael Johnson in getting a used minivan and he was absolutely amazing to deal with! Very knowledgable about the vehicles offered and s I worked with Michael Johnson in getting a used minivan and he was absolutely amazing to deal with! Very knowledgable about the vehicles offered and super friendly. Marvin Taylor was the manager for the sale and he worked out a great and affordable deal for me and my family. Would HIGHLY recommend this dealership and will be returning to them the next time I need a new or used vehicle! More

Wonderful Experience I walked into the dealership at the persistence of my husband and was pleasantly surprised at the professionalism, knowledge and patience shown by our I walked into the dealership at the persistence of my husband and was pleasantly surprised at the professionalism, knowledge and patience shown by our salesman, Will Kenney. I was not sure exactly what I wanted and Will was more than accommodating in explaining features and ensuring that we saw and put hands on any vehicle that we had questions on or showed an interest in. I am extremely adverse to high pressure sales so I was very grateful to have Will and all his patience helping me select the right vehicle for me. Also, Ed Palmateer made our financial discussion and decisions clear by explaining and providing options. Thank you Will and Ed and all the Richmond Ford West staff. More

Great experience, great staff! Came in for glass treatment. Joey was very quick to get me in and very helpful. Also will be having them tint the widows very soon. Thanks Came in for glass treatment. Joey was very quick to get me in and very helpful. Also will be having them tint the widows very soon. Thanks More

Very Helpful Everyone that I dealt with was super helpful and very attentive to my needs and wishes. You will be recommending the team that I worked with. Everyone that I dealt with was super helpful and very attentive to my needs and wishes. You will be recommending the team that I worked with. More

Great experience I had a great experience at richmond ford west. They made the buying experience easy and painless. Will Kenny is a great salesman and will work hard t I had a great experience at richmond ford west. They made the buying experience easy and painless. Will Kenny is a great salesman and will work hard to get you a great deal and he prides himself on customer satisfaction. Marino is great financing guy. He will do his best to get you the best rate and warranty. I recommend dealing with this dealership for your next new or used vehicle. Stay away from Billy in management. He is only concerned about making the dealership money and will try to overcharge you. More

way above and beyond expectations I bought my truck, a 2011 F150 in Sept 2016 from a salesperson whose only care was the commission check. Based on the list, I don't see is name ("Tony I bought my truck, a 2011 F150 in Sept 2016 from a salesperson whose only care was the commission check. Based on the list, I don't see is name ("Tony") anymore at the dealership, so I'll leave him out of it. Suffice it to say, had he still been there, my review would be less than stellar. The end of July 2017, I had an accident which tore up the right front quarter panel, hood and grill as far as body parts go. (Had it repaired at Richmond Ford downtown, and kudos to them on the work they did!) When I bought the truck, I also bought the paint and interior protection from Joey Foust. Being more skeptical than believing he convinced me at that time to get it done. I was rather impressed with the way the truck turned out, and the way the shine has lasted that when I wrecked the front end I knew I was going to have to get those parts re-done. Last week I called Joey and told him my story, and asked if and when I could get those parts re-treated, he said sure. I asked him how much, having every expectation to pay something, and he said 'nothing'. I was shocked. Then he said he'd re-treat the entire truck- for nothing. Then he asked if I needed a loaner to drive while he had my truck. At first I declined, then realized days before hand that it would be very helpful, so I called him 2 days before my appt and he had a loaner for me. Again , way more than I would have ever expected or asked for. So I dropped it off the day before my appt, and left in another vehicle. When I went to pick it up this evening I realized that he had also detailed the interior! Amazing. Again all of this was was WAY above and beyond my expectations but it is the service that I've recvd from Joey, and previously the service dept (Tony Martin) at that location, that I can say with assurance, I will be back and I will highly recommend it as well. More

Best Car Buying Experience Ever Both Joey and Will provided outstanding service. I never felt pressured, had all my questions answered and both of them couldn’t have done more to ma Both Joey and Will provided outstanding service. I never felt pressured, had all my questions answered and both of them couldn’t have done more to make the whole experience one of enjoyment rather than something to endure. Now looking forward to my orientation in two weeks time More