Richmond Ford West

Bought a great car from a great group of people. This was the best car buying experience I've ever had. My salesperson was Jeannine McDevitt and she was amazing, the ultimate professional. She guid This was the best car buying experience I've ever had. My salesperson was Jeannine McDevitt and she was amazing, the ultimate professional. She guided me through the process in a very knowledgeable and caring manner which resulted in my choosing what I believe was the best car for me. In the future I will highly recommend Jeannine and Richmond Ford West to anyone interested in purchasing a car. More

A Really Great and Fun Experience! I had not purchased a new car in 14 years. Everyone here took the time to explain everything twice, answer questions and made sure I was comfortable w I had not purchased a new car in 14 years. Everyone here took the time to explain everything twice, answer questions and made sure I was comfortable with the entire process. I feel all of these guys really looked out for me. I know I'm protected from every aspect when I drive this car. More

Top Notch Customer Service In terms of customer service, Richmond Ford West is by far the best I’ve ever dealt with. Steve Barber, the internet sales member, did an amazing job In terms of customer service, Richmond Ford West is by far the best I’ve ever dealt with. Steve Barber, the internet sales member, did an amazing job communicating via email and setting up my appointment. Antoine, my sales associate, was incredibly helpful with finding what I needed and keeping my son entertained. BJ, the finance director, was extremely helpful with not only finding the best loan option but making it work with the car I wanted and the payment that I needed to keep it at. I would highly recommend Richmond Ford West if my experience exemplifies what level of customer service they provide. More

Great experience as usual This is my 5th vehicle from RFW. Everyone I worked with was wonderful and very friendly. Got to meet the General Manager Mark Sands and he was very fr This is my 5th vehicle from RFW. Everyone I worked with was wonderful and very friendly. Got to meet the General Manager Mark Sands and he was very friendly as well. Just need to figure out how all the things work on my 2018 Edge Sport. I'll be back in a few months to get a new Mustang from them. Thanks for making my experience tolerable. More

Great Team! Jon Carlos was great to work with! He found me the perfect vehicle and has been very helpful with any questions I had after my purchase! Awesome servi Jon Carlos was great to work with! He found me the perfect vehicle and has been very helpful with any questions I had after my purchase! Awesome service!!!! Thank You!!! More

Reliable, Affordable Transportation in a Hurry Mine was a team of experts. My salesperson Mr. Antoine Lovick, was fabulous throughout the entire sales process, anticipating and responding to all o Mine was a team of experts. My salesperson Mr. Antoine Lovick, was fabulous throughout the entire sales process, anticipating and responding to all of my needs and concerns. His follow-up contacts were a special touch. At one point it was necessary to enlist assistance from Service Team member Mr. Shawn Johnson. Mr. Johnson was friendly, fast and quite helpful. Sales Manager Mr. Mike Rzeminski was instrumental in helping me to secure financing at comfortable terms. Mr. Joey Faust was excellent in his role as Guest Services Director. He was assisted by his new team member, Ms. Meghan Stevens. They both have excellent customer service skills and compliment each other very well. Perhaps most important in the transaction was my interaction with Finance Officer, Mr. George Moses. His plain talk made everything easily understandable. Service Team member Ms. Kathy Tester was ready for me as scheduled for product servicing the next day. And again, Mr. Foust's team made certain I was comfortable in the interim. The entire process was efficient and seemed effortless. There weren't any high pressure sales tactics, and I didn't leave the experience feeling that I had been "sold" something. Others who worked in the store were also helpful and friendly. More

You're in Good Hands!!! The guys at Ford West End were a BIG help! Ask for Quincy Wright from the day I came in till the day I purchased my vehicle he made sure I was in good The guys at Ford West End were a BIG help! Ask for Quincy Wright from the day I came in till the day I purchased my vehicle he made sure I was in good hands! More

My experience was excellent the employees are very helpful, A very pleasant experience with Richmond Ford West the salesman Quincy right newest product knew what I was looking for found a vehicle for me and did A very pleasant experience with Richmond Ford West the salesman Quincy right newest product knew what I was looking for found a vehicle for me and did a lot of follow-up also dealt with Joey Foust who was extremely accommodating on a lot of issues other than just the Explorer that we purchased went out of his way to help us and followed up followed up can't say enough about the dealership More

Joey Foust is a pleasure to work with. Joey also helped when we brought in our Expedition, we had an accent and he has made an appointment for us to bring in so it will looks like new. Joey also helped when we brought in our Expedition, we had an accent and he has made an appointment for us to bring in so it will looks like new. More

Customer Service Joey Foust was a pleasure to work with. He shows what great customer service is all about. Sam Adams was also a pleasure to work with. Joey Foust was a pleasure to work with. He shows what great customer service is all about. Sam Adams was also a pleasure to work with. More