Richmond Ford West

Bought a New 2018 Mustang; Very Satisfied Justin Turner was an excellent salesperson. He went above and beyond, driving the car I purchased to Charlottesville before I purchased it so I could Justin Turner was an excellent salesperson. He went above and beyond, driving the car I purchased to Charlottesville before I purchased it so I could test drive it to my satisfaction. This was at a significant risk to him and his dealership since he wasn't sure I would buy it from Richmond Ford after I test drove it. Justin addressed all of my concerns with the purchase and earned my trust as well as my respect. More

A Real Pleasure I recently bought a Ford Fusion, and the whole experience was a real pleasure. Rodney even sent me video's explaining the tech features on my new c I recently bought a Ford Fusion, and the whole experience was a real pleasure. Rodney even sent me video's explaining the tech features on my new car, that I didn't have on my old one. I came with financing but Ford financing offered a better rate, I appreciated that too. I don't remember all the names but but everyone was genuinely friendly and helpful. Love my New Car, I'm Happy! More

Fast and courtesy service March I bought a new F150 Ford supercrew truck. In August I started noticing my driver seat fraying and turning black. I purchased the interior and ex March I bought a new F150 Ford supercrew truck. In August I started noticing my driver seat fraying and turning black. I purchased the interior and exterior protection plan from Joey Foust when I purchased my truck so I contacted him. I contacted the insurance company to make a claim. After receiving the ok to replace the seat cover I than again contacted Joey. After ordering new covers from parts dept.which Joey helped in also he set up a time and date for the replacement. During my contact with Joey, he was always courteous, polite and very helpful. My experience at Richmond Ford was nothing less than great. Thank you Joey and Richmond Ford for a job well done. More

Great experience Richmond ford has been servicing other cars of mine for a wile this was the first one I bought from them. The car is great so far, the experience was Richmond ford has been servicing other cars of mine for a wile this was the first one I bought from them. The car is great so far, the experience was easy. Thank you More

Great Experience Got me the truck I need after my old one died. Justin and BJ worked hard and helped me when I didn't think anything was possible. Got me the truck I need after my old one died. Justin and BJ worked hard and helped me when I didn't think anything was possible. More

BEST SERVICE EVER!!!! I can not say enough about this dealership. I am delayed in writing my review but by far made the car buying process simple and hassle free. I inqui I can not say enough about this dealership. I am delayed in writing my review but by far made the car buying process simple and hassle free. I inquired about a van online and scheduled an appointment to test drive. Antoine my sales rep called while we were on our way to confirm. Upon arrival he had the van ready and waiting for me to test drive. We made the decision to proceed with purchase. I have now had the van for 3 almost 4 months and am just as pleased with it as the day I left. My sales rep Antoine was absolutely amazing and followed up just to see how things were going. Again I can not say enough about Antoine and the entire staff everyone had a smile and just made the car buying experience a pleasure instead of something you dread. THANK YOU RICHMOND FORD WEST!!!! More

Just a delight ! My wife and myself stumbled into Richmond Ford West not really sure that we were ready for a new vehicle purchase or not. To our delight we found a st My wife and myself stumbled into Richmond Ford West not really sure that we were ready for a new vehicle purchase or not. To our delight we found a staff that was willing to take the time to find vehicle to suite our needs. Joey Foust did everything but backward flips in the parking lot to make sure everything was satisfactory. No pressures at any time and we always felt in control. We stumbled in but drove away fully satisfied with our purchase of a new escape. Johnnie & Debbie Pennell More

Awesome dealership I got a fantastic deal on a preowned escape. Michael was courteous , professional and friendly. Megan, George and Joey were super nice and did everyt I got a fantastic deal on a preowned escape. Michael was courteous , professional and friendly. Megan, George and Joey were super nice and did everything they could to make us happy. I would recommend Richmond Ford West to anyone looking for a new or used car. More

Great experience Joey was AMAAAAAAAAAZING!!!! Very helpful very respectful of your space (not trying to be pushy with the sale) and very knowledgeable. Michael was gre Joey was AMAAAAAAAAAZING!!!! Very helpful very respectful of your space (not trying to be pushy with the sale) and very knowledgeable. Michael was great. Next time I go to buy a vehicle I will definitely be giving him a call. More

Great experience. Fairly seamless. All persons helpful From the moment I called to when I went into dealership everything was fairly easy. The car was ready to drive and Derrick answered my many questions. From the moment I called to when I went into dealership everything was fairly easy. The car was ready to drive and Derrick answered my many questions. The deal didn’t take long. I live almost 2 hours from dealership so I asked for the car to be delivered to my house which was done the next day. This was 1 day earlier than promised. Derrick was pleasant, knowledgeable, and hard working. The other folks that personally helped me were Stephanie (over phone), Marino, & Matt. Also maybe the sales manager (can’t remember his name. I would give all of these people more that 5 stars. More