Richmond Ford West

Wonderful experience Richmond Ford west was knowledgeable, professional and friendly. They made me excited about purchasing my F150 truck. From sales to finance to servic Richmond Ford west was knowledgeable, professional and friendly. They made me excited about purchasing my F150 truck. From sales to finance to service they made me very happy. Would highly recommend. More

One of the best buying experiences ever!! My family and I have known and have been dealing with Derrick Pendergrass for 12 years now. You couldn't ask for a more open, honest, friendly and cus My family and I have known and have been dealing with Derrick Pendergrass for 12 years now. You couldn't ask for a more open, honest, friendly and customer oriented person to deal with. This was our first experience with Richmond Ford West and Derrick is the reason we were there. His drive to put the customer first is evident in everything he does. We couldn't have asked for a better buying experience. Everyone there is friendly, courteous and went out of their way to make our visit as pleasant as possible. The sales and finance group actually stayed well past closing to work out the deals for my sons' vehicles. It's hard to find that kind of dedication and customer service these days. It's safe to say we are Richmond Ford West customers now. Thank you very much Derrick, it was an extreme pleasure working with you again. More

Listened well and found me what I was looking fie I had a great experience at Richmond Ford West. Extremely high levels of professionalism and they offered me the used F-150 I was looking for at a ver I had a great experience at Richmond Ford West. Extremely high levels of professionalism and they offered me the used F-150 I was looking for at a very fair price. I felt like they were my advocate throughout the entire process. I'll be back again! More

Service and product excellence We have bought 3 cars from the dealership. We have gotten excellent service and the best cars. Just recently we had a problem with our exterior due to We have bought 3 cars from the dealership. We have gotten excellent service and the best cars. Just recently we had a problem with our exterior due to no fault of the dealership but Joey went above and beyond to make sure we got help with it and solved the extremely stressful situation for me. RFW has our business for life. What a pleasure to actually find a dealership and employees that care after the sale. Thank you Joey. More

FEMALE BUYERS BEWARE!! My experience up until the financing portion was fine. I love my vehicle, the price was fair and the sales professional seemed fairly knowledgeable My experience up until the financing portion was fine. I love my vehicle, the price was fair and the sales professional seemed fairly knowledgeable and was courteous. The manager, Mr Pendergrass was as professional as most other sales managers at other dealerships, but not very detail oriented. My husband and I test drove the car together, and once I decided to purchase it we went to Mr Taylor in financing. Given that my husband has over 30 years of experience in the financial industry, I thought it would be prudent to have him review the documents. Once he left me alone in the finance office., as he had an appointment, Mr Taylor’s attitude took a turn. My husband advised me against the warranty as well as gap insurance. I was asked again- and again I said no. Mr Taylor then became hurried and was no longer interested in small talk or engaging in conversation. His display of hostility was disappointing once my husband left his office. He, in fact hurried the transaction along so quickly at that point, I had to waste another portion to go back to the dealership to present more information as he was not thorough in collecting everything he needed in the first visit. It was made very clear that if “ I TOO” were his male counterpart that I would have been treated with respect. More

Best dealership I've been to Very friendly staff! They work hard to get you into the car you want and made my first car buying experience smoother than I thought it would be. I lo Very friendly staff! They work hard to get you into the car you want and made my first car buying experience smoother than I thought it would be. I love my California special! Thank you Jc, Derrick and Marino for making it happen! More

They are lucky to have Steven My overall experrience was OK. Steven was really the best reason to purchase a car. The sales process was a little lengthy. I would have liked to s My overall experrience was OK. Steven was really the best reason to purchase a car. The sales process was a little lengthy. I would have liked to spend less time sitting around waiting for them to take my money. Steve is great and really made me feel like he was in my corner. I would do business with him again. More

Bought a 2018 Ford Explorer Great customer service. Dealt with JC and Ed, all around smooth process and great service. Helped us pick out the vehicle we wanted, explained all t Great customer service. Dealt with JC and Ed, all around smooth process and great service. Helped us pick out the vehicle we wanted, explained all the options and features, even followed up with us several days later. More

Very nice to work with. Friendly and easy to work with sales and liked kindly explained about car. Excellent performance of business. Thank you. I would recommend to my Friendly and easy to work with sales and liked kindly explained about car. Excellent performance of business. Thank you. I would recommend to my friends and families about this dealer. More

Outstanding! I brought my truck in for a few extras, spray in Berliner, paint protection, and interior treatment. Joey was outstanding ! I would give him a ten sta I brought my truck in for a few extras, spray in Berliner, paint protection, and interior treatment. Joey was outstanding ! I would give him a ten star review if I could.i was treated like family there.I saw jay Dunn my super salesman and merino Gonzales the finance guru. They both remembered me even though I bought my truck three months ago.i had a minor problem that required servicing Patrick was extremely helpful too!thanks guys....from dave sluder More