Richmond Ford West

Above and beyond customer service I recently brought my 2019 F150 in for a vibration problem. Even though I didn’t buy the vehicle from you guys, you fixed the problem, which included I recently brought my 2019 F150 in for a vibration problem. Even though I didn’t buy the vehicle from you guys, you fixed the problem, which included replacing the drive shaft assembly, under factory warranty. I want to thank you and your staff, especially Kathy, for being so friendly, helpful and efficient. That made my visit a very pleasant one. Keep up the good work! More

Very friendly and knowledgeable group I worked with. Made me feel comfortable and helped me get the deal I needed.The best customer service ever me feel comfortable and helped me get the deal I needed.The best customer service ever More

I had an excellent experience working with Derrick. I walked in prepared to purchase a truck locally however was deciding between several truck dealerships. Derrick was professional and not pushy. He a walked in prepared to purchase a truck locally however was deciding between several truck dealerships. Derrick was professional and not pushy. He answered all of my questions before and after our purchase. He made his part of the transaction simple and fair. I appreciated his professionalism and respectfulness. I would highly recommend this fine young man to anyone interested in purchasing a vehicle. My experience with Derrick would be rated a 5/5. My overall rating was a 3/5 due to the extremely slow and disorganized financing department who kept me waiting and almost lost the dealership my sale. More

professional, courteous, correct I commend both Kayla and Dena for their professionalism and competent business style. I was very happy with the no-stress experience buying a CPO F15 I commend both Kayla and Dena for their professionalism and competent business style. I was very happy with the no-stress experience buying a CPO F150. This dealership was a true pleasure to do business with. More

Great Experience - Great Service The best car buying experience I've ever had. Sales person and manager were awesome. Got a great deal on a the vehicle that I'd been searching for an The best car buying experience I've ever had. Sales person and manager were awesome. Got a great deal on a the vehicle that I'd been searching for and even some fried chicken for lunch. Returned 3 days later for the Ceramic coating (another great deal!) and Manager Matt B. went out of his way, above and beyond, to hook me up with a nice loaner truck. The staff at Richmond Ford West are highly focused on great customer service. More

Texting Kayla I got a text from Kayla about new trucks and we chatted about truck options and she was very helpful . I will be in contact with her again . I got a text from Kayla about new trucks and we chatted about truck options and she was very helpful . I will be in contact with her again . More

Had great experience. Have bought several autos from Richmond Ford West and was again very satisfied with sales staff (Anna Sturgeon) was great and seen to make everything Have bought several autos from Richmond Ford West and was again very satisfied with sales staff (Anna Sturgeon) was great and seen to make everything go smoothly, definitely a 5 star for her. Also a big shoutout to Joey Foust as he went above and beyond to make everything happen on my assecories and made sure all was right. Could not be happier with my purchase and would buy again. More

Wax buildup on ECP coating Joey took the car to the shop on arrival and had the old wax buildup removed from the paint and now the car looks new. Joey took the car to the shop on arrival and had the old wax buildup removed from the paint and now the car looks new. More

Purchase of 2019 F150 and add-ons Bought my first truck at Richmond Ford West. Jimmy was extremely helpful communicating with me and finding the exact truck I was looking for along the Bought my first truck at Richmond Ford West. Jimmy was extremely helpful communicating with me and finding the exact truck I was looking for along the entire process. Joey was very helpful in getting the window tint, ceramic coating, and bedliner I wanted right away. Thank you to everyone else who helped and contributed in the process, it was a pleasure. More

Thank You Daniel and Richmond Ford West!! We bought our second truck from Richmond Ford West last night. Our salesman, Daniel Rivera, was extremely helpful and very professional. Everyone we w We bought our second truck from Richmond Ford West last night. Our salesman, Daniel Rivera, was extremely helpful and very professional. Everyone we worked with to make the deal was top notch. Richmond Ford West is a great dealership with a team of very talented staff members. More