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Richmond BMW

Richmond, VA

Overview
Reviews
Vehicles
4.6
1,379 Reviews
Call Dealership (804) 887-2834
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8710 West Broad Street

Richmond, VA

23294

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Showing 260 service reviews

December 13, 2025

I had a 945am appointment for an oil change. After waiting for 2 hours I had to go and find out what was going on with my car. The service man told me ooh I was about to call you. I will get wit More

by Breecoston
Service Price Transparency
Service Time
Recommend Dealer
No
Employees Worked With
Heavy set white fellow on the right side, third person after entering from car drop off.
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Dec 21, 2025 -

Richmond BMW responded

Thank you for bringing this to my attention. The delay and lack of clear communication during your visit are unacceptable. We aim for better and I’ll be addressing this with the team. If you'd like to discuss your concerns further, please contact me directly. Ric Vitek, General Manager, (804) 346-0833

November 06, 2025

Crown BMW is among the best dealers I have ever been to. They keep you informed every step of the way and went above and beyond in maintaining our X3. Thanks VA and the mechanics involved. More

by marshowen1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
VA
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October 28, 2025

The waiting area was nice and clean and everyone was very pleasant. Drinks and complimentary snacks provided. More

by To.hook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not actually see the service person that worked on my car
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October 20, 2025

Thomas G. , my service representative, was excellent as always and worked to ensure that my car’s needs were addressed. He consistently goes above and beyond w More

by ostone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Gemellaro
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September 12, 2025

All ways professional and polite. Text messages on work being done. No surprises. I appreciate it very much. It's very helpful More

by marionmcmackle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
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September 09, 2025

I literally travel from Florida for Mike Stevens and the amazing service team to do all my service. It’s a tough industry and I know I can 100% trust Mike and Richmond BMW. More

by Sean H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Stephens
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August 30, 2025

The service staff always go above and beyond to make sure you leave satisfied. I always feel like I leave with a safe, properly running car. More

by Mlsemones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
VA Natale
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August 27, 2025

Car was serviced on time and washed service manager explained any issues including a video More

by Ntacktill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Pearson, Allen Grim
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August 14, 2025

I moved here to VA in 2023 and that meant finding a new dealership to take my car. I only needed state inspections and finally took my car in for service. Both Rachelle and Va from the service department w More

by c.rangel951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle and Va
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August 14, 2025

Service advisor was very nice and my oil change service quick. Clean and inviting wait area. More

by M_Gentzel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Gemellaro
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