Richmond BMW

Matt Brown was great to work with. He made buying a new car fun and relaxed. He took the time to go over all the details and I even got a nice goodie bag. I would highly recommend this dealership and wor car fun and relaxed. He took the time to go over all the details and I even got a nice goodie bag. I would highly recommend this dealership and working with Matt Brown. More

Recently I purchased a 2010 Jeep Grand Cherokee SRT8 from this dealership. My salesman was Steve Lerner and he was by far the best person I have ever dealt with purchasing any of my vehicles. I looked for ma this dealership. My salesman was Steve Lerner and he was by far the best person I have ever dealt with purchasing any of my vehicles. I looked for many months trying to locate the exact vehicle and when I found it at this dealership Steve was the person who I contacted and he was able to answer every question I had and if he was not able to he made sure to locate the person who could give me info I needed. We drove a few hours to come look at this vehicle and it was everything he described to me over the phone. In addition he was extremely nice to myself and my wife and I would highly recommend anyone to visit this dealership and speak with Steve Lerner! More

Mr. Brown was an OUTSTANDING SALEMAN!!!!! His keen ability to communicate effectively and satisfy my every need was beyond reproach. From the very first minute I met him, he was very energetic, enthus ability to communicate effectively and satisfy my every need was beyond reproach. From the very first minute I met him, he was very energetic, enthusiastic and candid as if he was the person purchasing the vehicle. Your company has chosen a great individual to represent your company. Had I not seen any of the vehicle and talk to him via phone, he could have my commitment to purchase a vehicle due to his customer service and ability to communicate and relate to his customers. He is exactly the type of salesman or person your company deserves. He also was very integral part in helping me get a better interest rate for my purchase and I thank him for that. He took very good care of me and making sure that I was satisfied with my purchase. The next day I called him to talk to him about my car key and before I could say anything he was like “Hey Mr. Conway how are you; how’s the car treating, everything going well.” That showed me that he was not about selling me a vehicle and forgetting about me, but that he is about build a lasting relationship/impression with the customer of not only himself , but of the BMW Corporation. I would work with him anytime if and when I purchase another BMW and I would definitely recommend him to anyone else that I would send to your company. GO COWBOYS!!!!!!!! Keep up the Outstanding Salemanship and Customer Service MR. CONWAY More

Charles Armstrong and Dmitriy Shspovalov made buying a vehicke a fun experience . They took the time to do a full needs analysis from myself and most important my wife ( who is the real deciaon maker) . T vehicke a fun experience . They took the time to do a full needs analysis from myself and most important my wife ( who is the real deciaon maker) . They treated us very fair on a trade and allowed us the time to review what they presentd and come to a decision with out pressure . We felt they gave ous their best price / total cost deal the firat time thus created a real feeling of trust (this was very important to my wife) . On a side note Irvin the credit manager took the time to explin all the forms we were signing and nade this very un eventful . I would recommend this dealeship and these associates. More

This has been the best buying car experience I have ever had. I have never felt more comfortable anywhere else. I bought a 2010 Nissan Cube but the staff made me feel like I was buying a brand new BMW. I we had. I have never felt more comfortable anywhere else. I bought a 2010 Nissan Cube but the staff made me feel like I was buying a brand new BMW. I went in there after work with my work uniform on and thought I was going to feel like I did not belong there. Not the case at all. Everyone greeted me from the door all the way until the end of the sale. Paul Baldwin was positive and caring which means a lot. I never experienced this at any other dealership in the past. There was some trouble in getting the finance on the car done due to some negative equity on my trade in but Irvin Rich and Matt Perry worked diligently in making the deal happen. I was happy with the terms and payments and walked out with total satisfaction. I would recommend BMW Richmond/Mini to anyone. Thank you so much Paul Baldwin and especially Irvin Rich for making this happen for me. You both showed you cared about me and my buying experience. I feel I would have not been satisfied anywhere else. Thank you again. More

Dan Weinberger is going places with this company! He consistently goes the extra mile in providing great service. Dan also inspires me to be a better person. The level 1 tech who worked on my vehicle, J consistently goes the extra mile in providing great service. Dan also inspires me to be a better person. The level 1 tech who worked on my vehicle, Jeremy Galas, kept at it until he found my problem. I had a slight rattle that was only heard every now and them. After driving my vehicle with the shop foreman a few times Jeremy found the problem and took care of it. More

I initially was displeased with the service work done on my BMW since the car was returned to me with a malfunction that had previously not been an issue. I explained my concerns and dissatisfaction to Ala my BMW since the car was returned to me with a malfunction that had previously not been an issue. I explained my concerns and dissatisfaction to Alan, the service manager, and he worked with me to resolve the matter quickly. He turned what could have been a negative experience into a positive one. Certainly there will be quality control issues at all dealerships from time to time, but it is how those issues are handled that demonstrate the quality of the dealership. More

Annual service was OK, but there was grease on drivers door handle, steering wheel, and center console. Had quite a bit of clean up to do myself. door handle, steering wheel, and center console. Had quite a bit of clean up to do myself. More