Richmond BMW

Steven Lerner complemented the ultimate driving experience with the ultimate buying experience. His knowledge of the car and its features was phenominal allowing me to appreciate my first BMW and experience with the ultimate buying experience. His knowledge of the car and its features was phenominal allowing me to appreciate my first BMW and what it offers. He was efficient in managing the paperwork and patient in teaching me the car's system. He is very approachable, knowledgable without being overbearing. Unquestionably I will return when my lease expires to see Steven. Overall: great car, great people first class experience. More

We found Anton Kulay to be an exceptional BMW salesperson. He was very honest with us and very knowledgeable. We walked onto the lot and within two minutes he was there and ready to help us. W salesperson. He was very honest with us and very knowledgeable. We walked onto the lot and within two minutes he was there and ready to help us. We talked a little bit about how the sales team works, and then he showed us the very car we were there to look at. Within minutes, he had the key and we were able to test drive it. He explained all of the features and exactly how to use everything in the car properly. We found him to be very personable and also very professional. He was able to do the deal by being honest with us, and working in a timely fashion to process our paperwork. We will definitely ask for him again when we decide to purchase again. We will also recommend him to all of our friends and family. He did an excellent job of representing the BMW name and was very efficient. Your company should be very proud of him. He was an excellent sales representative. More

I visited the BMW dealship after being treated rudely and with no respect at the Audi dealership. Anton was very knowledgable and assisted in the test drive of my 335. It was one of my first experiences dr with no respect at the Audi dealership. Anton was very knowledgable and assisted in the test drive of my 335. It was one of my first experiences driving a BMW and I can say that because of Anton's service and professionalism I'm the proud owner of a BMW. More

This dealership had a large selection of vehicles on the lot. Anton Kulay was very knowledgeable of the very many options offered. I test drove 3 different vehicles and they were very patient in explaining lot. Anton Kulay was very knowledgeable of the very many options offered. I test drove 3 different vehicles and they were very patient in explaining the option packages available. Anton followed up with all of the requested information and was not pushy with the sales calls. This is my third BMW but my first from this dealer.I asked them to close this deal and have the car ready in 2 hours and they did. It was one of the best auto buying experiences I have ever had. I will certainly return to this dealer for my next BMW. More

Anton was amazingly helpful and informative. He answered every question I had and even some that I didn't know I had! He was attentive and made me feel more at ease than I had felt on previous visits. I rec every question I had and even some that I didn't know I had! He was attentive and made me feel more at ease than I had felt on previous visits. I received a follow up call from Anton to make sure that I was satisfied with my purchase and to see if I needed anything further. Rick helped with the financing and was also friendly and informative. I had a concern about a sensor light in the used vehicle that I bought and Anton is doing his best to make sure that everything is worked out for me. When i returned to the dealership the day after my purchase to have the sensor checked out, the salesman at the front desk, "D", was welcoming, friendly, and extreemly helpful. Overall, I enjoyed the sales experience, however, my interactions in the service department have left me feeling unsure and confused. In their defence, I should state that the car that I purchased is a suzuki, not their specialty. More

Anton was extremely helpful and went on an exhaustive search for the car right in front of us. He was very helpful, friendly and courteous. I had a great experience over all and everything I requested wa search for the car right in front of us. He was very helpful, friendly and courteous. I had a great experience over all and everything I requested was provided from the service history to an offer for a ride from Newport News. More

Rick is an excellent service manager. He truly loves MINIs and wants the best possible care to be provided for your MINI. He worked with me to find tires that I prefer that are not carried by the dealer MINIs and wants the best possible care to be provided for your MINI. He worked with me to find tires that I prefer that are not carried by the dealer. This guy is awesome to work with! More

We stopped by because I wanted to check out the full color heads up display on the 5 series. Steve Lerner was great! Now I want a BMW . color heads up display on the 5 series. Steve Lerner was great! Now I want a BMW . More

Richmond BMW is by far the BEST dealership I have ever worked with and STEVE LERNER had a lot to do with that. I have recently had some very poor experiences at a dealership so I was reluctant to buy ano worked with and STEVE LERNER had a lot to do with that. I have recently had some very poor experiences at a dealership so I was reluctant to buy another new car. However, Richmond BMW made me a believer that dealerships and salesman can and do actually care about the customer and not just the "sale". STEVE LERNER provided fantastic customer service from the first email I sent him to day I drove my new X3 home. He never made me feel pressured at any time during the sale. When I did come into the dealership, STEVE LERNER helped answer all my questions and really showed an interest in ME and what was best for ME, not him or the dealership, when it came to buying a new car. He actually told me to go home and think about it before making an quick decisions. He didn't call me 100 times to see what my decision was or email me, he let me take my time and do my homework so I could be sure I was making the right decision for me at the time. When I decided what car I wanted, STEVE LERNER searched far and wide and found the EXACT X3 I was looking for. When I came back to sign the papers he was efficient and didn't want to keep me at the dealership for a long time. My new X3 arrived 3 days later, which was when I said I would like to pick it up -- not a date dictated by the dealer :) The day I pick up my new X3 was by far the best experience of them all. STEVE LERNER took his time to show me everything about the X3, he got in the car with me and walked me through all the options including the very sophisticated yet super cool idrive features. STEVE LERNER even set up my Sirius satellite for me and if that wasn't enough he down loaded 2 cd's that he thought I would like…but wait there's more -- Rick worked with me on all the financial pieces for the deal and he was just as amazing -- again no pressure and he explained everything that was happening every step of the way! I mean really, who get's this much personal attention when they go to a dealership? I was just overwhelmed with the amount of customer service and TLC that was provided by Richmond BMW and most especially STEVE LERNER. I will NEVER go to another dealership again. Thank YOU STEVE LERNER and Thank you Richmond BMW. In case you didn't get that name it was STEVE LERNER at Richmond BMW :-) More

We had a wonderful experience with Richmond/BMW especially with Steve Lerner who made all possible for us to get a car from their dealership in NC in the same day. He was very helpful and understan especially with Steve Lerner who made all possible for us to get a car from their dealership in NC in the same day. He was very helpful and understanding on our situation. We felt very comfortable dealing with him. Thank you Steve! More