Richmond BMW

I am a returning customer, so am well aware of the superior customer service offered by BMW. I was not disappointed in my experience at this dealership. From the moment I set foot on the lot, to the superior customer service offered by BMW. I was not disappointed in my experience at this dealership. From the moment I set foot on the lot, to the moment I put a deposit on my car, I was at ease. It was a very pleasant, stress free experience, and my representative, Charles ,was friendly and knowledgeable. I have only positive things to say, and my whole experience was a joy. I not only recommend this dealership, but I recommend BMW to anyone! More

The attention to detail demonstrated by Anton and Dennis while walking me through the purchase process was truly extraordinary. They took time to explain everything in complete detail and in a way where I while walking me through the purchase process was truly extraordinary. They took time to explain everything in complete detail and in a way where I could throughly comprehend everything. Their patience in responding to my questions was greatly appreciated too. I didn’t feel pressured or badgered in anyway. It was as if we were having a discussion versus them trying to make a sale. They know how to treat a customer. More

Steve Lerner was a very eager and attentive sales manager. He and his entire sales team worked very hard to enable a smooth and easy sales process. They never pressured us into purchasing the vehic manager. He and his entire sales team worked very hard to enable a smooth and easy sales process. They never pressured us into purchasing the vehicle and gave us constructive feedback about the different vehicles we were considering. We came from northern Virginia which is flooded with bmw dealerships, but Steve and his team not only beat them on price but there attention to detail and customer service are exemplary. More

I came to the dealership to replace my 2004 Mini which had been destroyed in an auto accident. Not only was Steve friendly, responsive and very helpful, but seemed to understand that I had been through a had been destroyed in an auto accident. Not only was Steve friendly, responsive and very helpful, but seemed to understand that I had been through a traumatic experience and did everything he could to make my experience at Richmond BMW as seamless as possible. I was extremely impressed with Steve as well as each member of the staff with whom I interacted. Thank you all very much! Stephanie Roberts-Turner More

We purchased our new 2013 BMW this week from Richmond BMW on November 13, after working with Steve Lerner. We found Steve to be very high energy and focused on finding a car that met our needs. He was BMW on November 13, after working with Steve Lerner. We found Steve to be very high energy and focused on finding a car that met our needs. He was an excellent listener and went out of his way to show us everything we needed to know about our new car. He has followed up with personal phone calls to make sure our needs were met. We would highly recommend working with Steve. He made our buying experience the best yet! Steven introduced us to the sales management team, the service team and finally Daniel Wwinberger who worked the financial end of the deal. Dan was also very pleasant and was very knowledgeable the variety of financial options available. More

Rick Nelson is great. I appreciate the loner since my car had a broken rim and had to remain overnight. Your service and prices are excellent. I have had great wervice since I moved here 3 years ago f car had a broken rim and had to remain overnight. Your service and prices are excellent. I have had great wervice since I moved here 3 years ago from Northern Virginia. Passpart Mini recommended you...and I am very pleased. BB More

I had no intention of buying a car yesterday. I went to the dealserhip to view a 545 and Josh took me on the test drive of a lifetime. Needless to say today I'm at home with that car n my driveway. Josh the dealserhip to view a 545 and Josh took me on the test drive of a lifetime. Needless to say today I'm at home with that car n my driveway. Josh was very knowledgable, helpful but most importantly friendly. My self proclaimed advocate obtained an amazing deal for me and made sure every question was answered and every problem solved. Would highly recommend Josh and the folks at Richmond BMW to any and everyone. Thanks again! More

Josh thanks again for just an awesome experience at your dealership. You guys definitely have the ultimate driving machine and your service was even better and I cant say the same about my previous car buy dealership. You guys definitely have the ultimate driving machine and your service was even better and I cant say the same about my previous car buying experiences. You gave us such an awesome deal and thanks for hookup on some of those accessories. You definitely went the extra mile, above and beyond in helping us purchase this car. Love'd working with you to get this X5, no hassles, no haggling, just a pleasure...so I will say if anyone is interested in a car here go see Josh Alford! More

Richmond BMW was very friendly and willing to work with me on trading in my Audi and finding something I would be satisfied with. I really appreciate Anton for his service. me on trading in my Audi and finding something I would be satisfied with. I really appreciate Anton for his service. More