Richmond BMW

I have been a return customer of Richmond BMW for over 18 years now, leasing and buying BMW's with them for the sole reason of the customer service excellence that Richmond BMW gives to everyone that walks i years now, leasing and buying BMW's with them for the sole reason of the customer service excellence that Richmond BMW gives to everyone that walks into their store. Whether it is in the service or sales department, the employees are friendly, honest, trustworthy, and a pleasure to work with. I believe thhey are the best in town! More

Great service. Got the exact car I wanted in a timely manner. Kept me well informed through the entire process. Steve was knowledgeable, thorough, and courteous. manner. Kept me well informed through the entire process. Steve was knowledgeable, thorough, and courteous. More

Overall, we are very happy with our our recent purchase of a 2012 BWM X5 at Richmond BW. The pricing was excellent and I appreciate the transparency of their trade in value process. They also went above of a 2012 BWM X5 at Richmond BW. The pricing was excellent and I appreciate the transparency of their trade in value process. They also went above and beyond to make sure I could drive the new car home the day I arrived since I came from 3 hours away. We love the new car - thanks! More

Anton was very friendly and professional. He went the extra mile to help me make a decision on the car that suited my needs. In addition, the no haggle pricing was a breath of fresh air. Highly recommend extra mile to help me make a decision on the car that suited my needs. In addition, the no haggle pricing was a breath of fresh air. Highly recommend this dealership. More

I had a really great experience at the Crown BMW Richmond dealership. Steve was a really great person to work with when buying my first car. Everyone at the dealership was professional and knowledgeable but dealership. Steve was a really great person to work with when buying my first car. Everyone at the dealership was professional and knowledgeable but Steve made the whole process a good experience overall. He was never pushy and really took time to make sure that I knew all of the features of the car before I left. I would definitely recommend this dealership and Steve in particular to my friends and family and I hope to come back and buy my next car from him in the future. More

Steve is the best I've had the pleasure to work with. He is knowledgable, friendly and engaging. He seeks to serve, not sell. That was key to my choosing to buy an X5 from Richmond BMW. He is a great list is knowledgable, friendly and engaging. He seeks to serve, not sell. That was key to my choosing to buy an X5 from Richmond BMW. He is a great listener and easy-going guide. What put his service over the top were the lengths he went to as he worked to deliver on the expectations for the timing of my vehicle delivery. He navigated transportation mix-ups and a snowstorm to get it there when he promised to have it. Once I arrived, he had it set and ready to go for one of the most pleasant and seamless transactions I have experienced. Thank you, Steve!!! Jen C. More

Charles was very professional and knows the cars inside and out. He did not "sell" - he just explained the product in detail and insured that the process was as simple and efficient as possible. Charles pr and out. He did not "sell" - he just explained the product in detail and insured that the process was as simple and efficient as possible. Charles provided the level of superior customer service you would expect at a luxury car dealer in a manner that was both welcoming and subtly enthusiastic. More

Mr. Anton Kulay did a great job. He was professional, respectful yet friendly. He also explained everything well. I would work with him again when purchasing a vehicle. Mr. Daniel Weinberger also did respectful yet friendly. He also explained everything well. I would work with him again when purchasing a vehicle. Mr. Daniel Weinberger also did a great job in making our experience pleasurable. Also professional and friendly. BMW Richmond is a great place to buy a vehicle. More