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Richmond BMW
Richmond, VA
1,264 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 04, 2012
Charles was very knowledgeable and very helpful. He is a person of integrity and candor. You couldn't ask for better sales person. I would recommend him to my friends and family. person of integrity and candor. You couldn't ask for better sales person. I would recommend him to my friends and family. More
by tracey.cousins1
Employees Worked With
Charles Armstrong
December 02, 2012
This dealership made purchasing a car a pleasant experience. We had never ownded a BMW but wanted to purchase pre-owned Diesel SUV 5X. Everyone was so helpful and we did not have a problem. We hav experience. We had never ownded a BMW but wanted to purchase pre-owned Diesel SUV 5X. Everyone was so helpful and we did not have a problem. We have always dreaded time to purchase a vehicle, but we can honestly say that this was a very positive experience and one we would recommend to others in need of a vehicle. The employees worked with us and the orientation to the SUV by our salesperson, Phillip Moo, was time well spent. More
by VCCM
Employees Worked With
Phillip Moo; Demetri; Rick in Finance, Matthew Perry, Dmitriy Shapovalov
November 30, 2012
Anton Kulay is an excellent salesman: friendly, knowedgeable and sincere. He worked quickly and efficiently and helped convince me to purchase the car. Everyone else at the dealership was friendl knowedgeable and sincere. He worked quickly and efficiently and helped convince me to purchase the car. Everyone else at the dealership was friendly and helpful, too. More
by cbaab
Employees Worked With
Anton Kulay
November 29, 2012
I had a great experience in buying my first BMW. Josh was very knowledgeable, courteous, and professional. He was able to put me in the perfect car with my budget considered. He was also thorough in his expl very knowledgeable, courteous, and professional. He was able to put me in the perfect car with my budget considered. He was also thorough in his explanations of all the components of the vehicle, and followed up with me on the phone several times to make sure I was still 100% satisfied. With this being said, I plan on referring other prospective BMW customers I know of to Richmond BMW because of the excellent customer service. More
by Stingpac
Employees Worked With
Josh Alford, Josh Alford
November 28, 2012
I believe that they tried to get us the best deal they could. There was an issue when we fell in love with a 2012, but the numbers had been worked up as if it was a 2013. Howeve, we found a very nice 20 could. There was an issue when we fell in love with a 2012, but the numbers had been worked up as if it was a 2013. Howeve, we found a very nice 2013. More
by sarmstrong17
Employees Worked With
Anton Kulay
November 27, 2012
Yes, buy your next vehicle from Steve Lerner and the Richmond BMW car dealership! I recently purchased a 5 series BMW from Steve Lerner and I was very impressed by the helpfulness of Steve and his supp Richmond BMW car dealership! I recently purchased a 5 series BMW from Steve Lerner and I was very impressed by the helpfulness of Steve and his supporting team at this dealership. Steve clearly led me through the process from beginning to end, assisting with identifying vehicles that met my specifications, walking me through the sales agreement, and finally delivering the vehicle. Along the way, his focus was to make sure that my expectations were not only met, but exceeded. I enjoyed working with Steve, as well as General Manager Matthew Perry, who also made sure I was completely satisfied with my recent purchase. More
by jpsully
Employees Worked With
Matthew Perry, Steve Lerner
November 21, 2012
I am a returning customer, so am well aware of the superior customer service offered by BMW. I was not disappointed in my experience at this dealership. From the moment I set foot on the lot, to the superior customer service offered by BMW. I was not disappointed in my experience at this dealership. From the moment I set foot on the lot, to the moment I put a deposit on my car, I was at ease. It was a very pleasant, stress free experience, and my representative, Charles ,was friendly and knowledgeable. I have only positive things to say, and my whole experience was a joy. I not only recommend this dealership, but I recommend BMW to anyone! More
by hrsmox
Employees Worked With
Charles Armstrong
November 19, 2012
The attention to detail demonstrated by Anton and Dennis while walking me through the purchase process was truly extraordinary. They took time to explain everything in complete detail and in a way where I while walking me through the purchase process was truly extraordinary. They took time to explain everything in complete detail and in a way where I could throughly comprehend everything. Their patience in responding to my questions was greatly appreciated too. I didn’t feel pressured or badgered in anyway. It was as if we were having a discussion versus them trying to make a sale. They know how to treat a customer. More
by qjsmithjr
Employees Worked With
Anton Kulay, Dennis Morgan
November 17, 2012
Steve Lerner was a very eager and attentive sales manager. He and his entire sales team worked very hard to enable a smooth and easy sales process. They never pressured us into purchasing the vehic manager. He and his entire sales team worked very hard to enable a smooth and easy sales process. They never pressured us into purchasing the vehicle and gave us constructive feedback about the different vehicles we were considering. We came from northern Virginia which is flooded with bmw dealerships, but Steve and his team not only beat them on price but there attention to detail and customer service are exemplary. More
by Vdandamudi27
Employees Worked With
Steve Lerner
November 16, 2012
I came to the dealership to replace my 2004 Mini which had been destroyed in an auto accident. Not only was Steve friendly, responsive and very helpful, but seemed to understand that I had been through a had been destroyed in an auto accident. Not only was Steve friendly, responsive and very helpful, but seemed to understand that I had been through a traumatic experience and did everything he could to make my experience at Richmond BMW as seamless as possible. I was extremely impressed with Steve as well as each member of the staff with whom I interacted. Thank you all very much! Stephanie Roberts-Turner More
by mzulamom
Employees Worked With
Steve Lerner
