Richmond BMW

Recently acquired 4th BMW through this dealership. Their consistent excellence from sales through service has earned our loyalty. They value return business and each employee is well trained and interested consistent excellence from sales through service has earned our loyalty. They value return business and each employee is well trained and interested in maintaining their well deserved reputation. Steve Lerner has always exhibited a customer "first" attitude and goes above and beyond to assure his customers reach the best buying decision. Dennis Morgan assures the service aspect of every visit is informative and painless. Good communication is key...They get it! More

We have never experienced so many individuals who were willing to help with our new car decision and objectively present us with a variety of options. They are an outstanding team who know their product, willing to help with our new car decision and objectively present us with a variety of options. They are an outstanding team who know their product, and are genuinely concerned whether it is a fit for us or not. No pressure, no gimmicks; they just wanted to make sure that we are equipped with the details to make a proper decision on a BMW/Mini purchase/lease. We will definitely utilize this dealership for the acquisition of our next car(s). Sam & Melissa More

Steve Lerner was very helpful before, during, & after the sale. We came in from out of town and all of our paperwork was prepared. Follow-up has been excellent as well. We highly recommend Steve & thi the sale. We came in from out of town and all of our paperwork was prepared. Follow-up has been excellent as well. We highly recommend Steve & this dealership. More

Steven is the BEST dealer I have ever come across. He even drove my rental to the airport for me to help me return it. NOW THAT'S SERVICE!!! Would definitely buy from here and him again!!! I went to 2 even drove my rental to the airport for me to help me return it. NOW THAT'S SERVICE!!! Would definitely buy from here and him again!!! I went to 2 other dealerships (Pearson Dodge and West Broad Honda) and their service paled in comparison. In fact DON'T go to West Broad Honda. They were TOTALLY AWFUL!!! More

Of all of the many, and there have been many, client advisers that I have dealt with over the years in purchasing cars, Steve Lerner is by and away the finest. His attention to detail was outstanding. H advisers that I have dealt with over the years in purchasing cars, Steve Lerner is by and away the finest. His attention to detail was outstanding. He covered all of the questions that I had and then some. If you are looking to buy a BMW in the Richmond Area, be it new or not quite so new, then you really should contact Steve. Car was ordered in Mid October and Delivered in Mid December. At every stage of the process Steve kept me up to date on the production/delivery process. More

DeAngelo was a great employee to work with. If anyone is looking for someone who isn't trying to pressure you to buy a car and is really trying to help you find what you want this is the guy. I received gre looking for someone who isn't trying to pressure you to buy a car and is really trying to help you find what you want this is the guy. I received great customer service and he really helped me with all my questions and has done me a big favor for buying my first car. Dmitriy was very courteous and gave alternate plans or purchasing the product and made himself available to chat with at the dealership even though he is very busy. I had a very pleasant experience and I hope to do business with the both of them again one day. More

Anton Kulay was extremely pleasant and professional.He was very knowledgeable of all of BMW inventory and model selections.I would recommend his sales service to all interested in purchasing a used or new was very knowledgeable of all of BMW inventory and model selections.I would recommend his sales service to all interested in purchasing a used or new automobile.He is very efficient and it's a pleasure to do business with him. More

In 40 years of buying cars, I have never had a sales person be as responsive as Steve Lerner. From my first visit until I bought the car, he took all the time need to explain the vehicles and made the person be as responsive as Steve Lerner. From my first visit until I bought the car, he took all the time need to explain the vehicles and made the extra effort. I would unequivocally buy my next car from Steve More

Buying myself a new BMW was a goal I had for a long time. When the time came I was pleased to learn that one of the regions most popular Client Advisor was right here in Richmond! Steve provided great servic When the time came I was pleased to learn that one of the regions most popular Client Advisor was right here in Richmond! Steve provided great service, made everything simple, and helped me work out a complicated performance center delivery (EVERYONE SHOULD DO THIS!) schedule. I was happy with the price we arrived at, and they gave me exactly the financing deal I asked for. Overall, I found this to be the most pleasant, stress free buying experience I've ever had, despite it being the most expensive car I've ever purchased by a factor of 2. I will certainly be returning to Steve for my next BMW! More

My experience at Crown Mini was very positive. The staff was knowledgeable, friendly, and efficient. Buying and trading a car is a lengthy paperwork-intensive process, but Steven L. and Rick R. got me throu was knowledgeable, friendly, and efficient. Buying and trading a car is a lengthy paperwork-intensive process, but Steven L. and Rick R. got me through the process as smoothly as possible. More