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Richmond BMW
Richmond, VA
1,305 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 26, 2013
Very good customer service, Friendly Team.. The best dealer experience i ever had..!! i recommend BMW cars for everybody who can afford it, and whoever live in richmond or surrounded area, must go to th dealer experience i ever had..!! i recommend BMW cars for everybody who can afford it, and whoever live in richmond or surrounded area, must go to this BMW branch specifically and they won't regret it..!! We got three cars from there in one month almost!! Me, my cousin, and my fiancee..!! More
by Maher2013
Employees Worked With
Adam Herbert, Anton Kulay, Dmitriy Shapovalov
December 26, 2013
Anja was an absolute pleasure to work with. Her genuine concern for the satisfaction of her client was evident throughout the entire experience. She took the time during what was obviously a very busy tim concern for the satisfaction of her client was evident throughout the entire experience. She took the time during what was obviously a very busy time for her to focus her attention entirely on our deal as we worked through the details, which eventually led to the purchase of a new vehicle. I have purchased many vehicles, but I can honestly say that this experience was one of best I have had. There is no doubt in my mind that I would not feel that way if not for Anja. More
by Gnva
Employees Worked With
Anja Heyne
December 25, 2013
Steve and the entire team worked hard to find us the right car. Steve's "assistant" Paul told of a loaner convertible , which turned out to be the right car. Steve had my rented car returned , the new right car. Steve's "assistant" Paul told of a loaner convertible , which turned out to be the right car. Steve had my rented car returned , the new car serviced and the temporary plates attached . After a quick overview , we scheduled a long session on the car's wonders. I , then, drove home with the top down. What is not to like about this experience? More
by patti pusey
Employees Worked With
steve lerner
December 23, 2013
We visited Richmond BMW yesterday afternoon to look at the BMW X5. Steve Lerner gave us outstanding, no-pressure, courteous, detailed service. He could not have been friendlier, and he took the time to go the BMW X5. Steve Lerner gave us outstanding, no-pressure, courteous, detailed service. He could not have been friendlier, and he took the time to go over the X5's numerous features and to make sure we understood and were comfortable with them. We also worked with Dan Weinberger on the trade-in of our old vehicle and the purchase of the X5. Dan also provided us with exceptional, knowledgeable, friendly and helpful service. Both Steve and Dan stayed well beyond closing time on a Sunday night to make sure we could take the X5 home that night. They treated us fairly and made the transaction a pleasant experience. We really could not have expected more, and we will be sure to let our friends know how happy we were with the purchase, with our interaction with Steve and Dan, and with Richmond BMW. More
by kimegova
Employees Worked With
Steve Lerner, Daniel Weinberger
December 23, 2013
I recently bought a BMW X1 from Richmond BMW. My sales associate was Steve Lerner. I can't say enough nice comments about him! He was very attentive and he understood what I wanted in a car and did not w associate was Steve Lerner. I can't say enough nice comments about him! He was very attentive and he understood what I wanted in a car and did not waste anytime in finding the right car for me. Richmond BMW treated me with kindness, friendliness, and I felt like I was in a 5 star restaurant. I will definitely recommend Richmond BMW to everyone I know and I will tell them about Steve Lerner. He is the best salesman I have ever bought a car from. Oh by the way, Josh Alford did an awesome job in the financing department! More
by kimmigirl777
Employees Worked With
Steve Lerner, Steve Lerner, Josh Alford
December 20, 2013
I found the used mini clubman on line and called to get some details about the car. Steve answered and mad an appointment to let me test drive it. I had to work until nearly 6 pm but he stayed until was av some details about the car. Steve answered and mad an appointment to let me test drive it. I had to work until nearly 6 pm but he stayed until was available. The test drive was a positive thing. I was impressed with the handling and the features of the car. Steve was very knowledgeable about all of the features and spent quit a bit of time showing me how to access each of them as well as how to change or reset them. Extra effort was made to make sure I knew and followed all safety guidelines. When I had decided that I wanted to buy the car every effort was made to make the purchase happen. I ended up driving the vehicle home that night. I couldn't be happier with the purchase. This was the quickest and easiest auto purchase I have made. Great job guys More
by johnremes
Employees Worked With
Steve Lerner, Adam Herbert
December 20, 2013
My car buying/trade at Crown Mini was one of the best car buying experiences I've ever had! This was due in large part to Anja's most courteous, professional and knowledgeable sales expertise! She was quit buying experiences I've ever had! This was due in large part to Anja's most courteous, professional and knowledgeable sales expertise! She was quite patient with me and very attentive when it came down to my actual decision making. She made the process seem effortless with her relaxed, yet very professional attitude, and I will highly recommend her to anyone seeking to purchase a car! Thanks also to Adam and Young for their professionalism and courtesy throughout my transaction! These people make it easy to keep motoring in my new Mini!! More
by sarasue
Employees Worked With
Anja Heyne
December 18, 2013
Got my 3rd Mini yesterday and the experience was great - Anja is a thoughtful, congenial and knowledgeable salesperson and I will definitely seek her out again when I trade this one - everyone else in the s Anja is a thoughtful, congenial and knowledgeable salesperson and I will definitely seek her out again when I trade this one - everyone else in the sales department is very helpful and knowledgeable including Young and Drew - my thanks to all of them for making my experience a good one - More
by mdb123davis
Employees Worked With
Anja Heyne
December 18, 2013
They are very friendly and helpful. They helped me choose what I need and ask people to pick me up. I really appreciate that. I hope you could have some more discounts. what I need and ask people to pick me up. I really appreciate that. I hope you could have some more discounts. More
by Yihua13
Employees Worked With
Joshua Alford
December 18, 2013
I have purchased 20+ cars through the years. From traditional dealers and the newer "no-haggle" dealers. This particular purchase was my favorite experience. The main reason was Anja Heyne. Anja w traditional dealers and the newer "no-haggle" dealers. This particular purchase was my favorite experience. The main reason was Anja Heyne. Anja was professional, friendly, knowledgeable, engaging and not pushy. Every aspect of the experience was easy, timely and courteous. More impressive than all those traits that went into the sale, was Anja's after the sale follow up. A courtesy call to see how I was liking the new car, an invitation to a Mini event, a call to follow up on a service appointment. I thoroughly enjoyed the experience. That is a big statement when we are talking about buying a car. Young Choe was great as a sales manager with support and follow up as well. I will start with Anja first when I go to purchase my next vehicle. I highly recommend that those reading this consider the doing the same. More
by mcolligon
Employees Worked With
Anja Heyne
