Richmond BMW

I love Crown BMW, Westbroad, every time I visit I always leave HAPPY (other places I feel "taken to the bank") everyone there is wonderful! leave HAPPY (other places I feel "taken to the bank") everyone there is wonderful! More

Worked with Charles Armstrong very knowledgable and easy to work with ..wish I had more time to go over vehicle but had a very long wait from the time I agreed to buy the vehicle until I was able to sit to work with ..wish I had more time to go over vehicle but had a very long wait from the time I agreed to buy the vehicle until I was able to sit with the finance department. I got there at 10am and did not leave until 4pm. But overall the people were very nice so i would buy another vehicle from this dealer. More

I am a true "Car Guy" and over the years have purchased hundreds of cars so when I comment on a sales person and/or dealership, it comes from a wealth of experience! I recently purchased a Mini purchased hundreds of cars so when I comment on a sales person and/or dealership, it comes from a wealth of experience! I recently purchased a Mini Cooper S for my wife from Richmond BMW. Anja was fantastic. It is so refreshing to work with an individual like her who obviously loves what she does. That is also reflected in her knowledge base which I found to be superior. Usually when I purchased a new vehicle, I know more about it than the sales person but not this time! Overall, Anja and Richmond BMW made this the best car buying experience I have ever had! I can't wait to be a repeat customer! More

we just got home with a used mini (new for me) and Steve Lerner was a pleasure to do business with - knowledgeable, courteous and very conscientious; making sure we knew all the ins and outs of our new litt Lerner was a pleasure to do business with - knowledgeable, courteous and very conscientious; making sure we knew all the ins and outs of our new little car. I also felt like he was a straight shooter - no BS. the buying process was a breeze with help from Adam. Paul Baldwin also helped with appraisals for our trade in and moving things along. All made us feel we were becoming a part of the "mini" family and that our satisfaction was very important to them. we would definitely turn to Steve again for another car. More

Very professional service, especially for used cars. Prompt service, no haggles or pressure. They even cleaned my old license plates for my shiny new car! Prompt service, no haggles or pressure. They even cleaned my old license plates for my shiny new car! More

Drew, Young, and Adam are terrific to work with. All three are very knowledgeable about mini's and the many options available for buyers. This was our 8th Mini, but our first lease and they worked as a three are very knowledgeable about mini's and the many options available for buyers. This was our 8th Mini, but our first lease and they worked as a wonderful team to make it a smooth, easy transition. We are grateful to have mini's and the team approach at this dealership in our city! More

Steve Lerner was very helpful and very informative. He kept me updated throughout the entire purchasing process. See Steve Lerner for your next car purchase. kept me updated throughout the entire purchasing process. See Steve Lerner for your next car purchase. More

This was my first time actually purchasing a vehicle from a dealership. Adel, Dan, and Yousaf made it such a great experience. They were helpful, knowledgeable and patient with me through you the process. It a dealership. Adel, Dan, and Yousaf made it such a great experience. They were helpful, knowledgeable and patient with me through you the process. It took several visits and back and forth on my end before deciding to purchase, plus, I was able to get a great price for my trade in vehicle to put towards my purchase. I have never had a positive view of purchasing cars from a dealership because of the stories heard from other people about how they felt pressured, how they felt they did not get the best price, the sleazy car salesman stereotype, etc. My experience at Richmond BMW has shown me that you can have a pleasant experience buying a car and there are salespeople out there that genuinely want to see you get what you want and care that you are happy with your purchase. During my multiple visits, I had to bring my young kids with me, (ages: 9, 6, 2) and the guys I worked with were awesome with them and made them feel welcomed as well, engaging them in conversation, even helping to keep them occupied during the various wait times. Overall, I cannot say enough about how great the guys were and I am really glad that I bought my vehicle from Richmond BMW. If you want to feel like you are respected as a consumer and work with friendly and transparent salespeople, definitely go to Richmond BMW, you will not regret it!! More

This dealership is awesome!!! Steve Lerner is legitimately the best sales person I've ever dealt with. No pressure,pure honesty! Full disclosure! Would recommend legitimately the best sales person I've ever dealt with. No pressure,pure honesty! Full disclosure! Would recommend More