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Richmond BMW
Richmond, VA
1,264 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,264 reviews
December 16, 2013
One of the most awesome sales associates I've ever encountered in my 45 years of automobile shopping. I would recommend Charles to anyone looking to purchase a brand-new car,especially a BMW. His cus encountered in my 45 years of automobile shopping. I would recommend Charles to anyone looking to purchase a brand-new car,especially a BMW. His customer service was outstanding! He was very helpful,understanding,and patient,with all of our wants and desires that we were looking for in our new 5 series. Thumbs-up!!! BMW couldn't have hired a better associate. More
by AceofBladez
Employees Worked With
Charles Armstrong
December 16, 2013
Anja was friendly and informative from the moment I met her. She gave me a thorough history of the Mini and explained its features in depth. She never pressured me with regard to the car purchase. I hav her. She gave me a thorough history of the Mini and explained its features in depth. She never pressured me with regard to the car purchase. I have called her since my car purchase to ask questions and she has always had time for me and has answered my questions. I feel that I have a real person that I can still go to if I need to. I know she wants each Mini owner to love the car and feel that excitement of driving it. More
by Merryacres
Employees Worked With
Anja Heyne
December 10, 2013
Steve was an excellent salesperson, very patient, very responsive. Listened to our needs and helped as much as possible. I highly recommend Steve to anyone looking for a car. responsive. Listened to our needs and helped as much as possible. I highly recommend Steve to anyone looking for a car. More
by sport55
Employees Worked With
Steve Lerner
December 10, 2013
Heather was terrific in working with me and my daughter in choosing 2 used BMWs. She was knowledgeable, friendly and patient. Dan was really good in explaining all the details and helping us with our fin in choosing 2 used BMWs. She was knowledgeable, friendly and patient. Dan was really good in explaining all the details and helping us with our finance options. The only negative would be I think the detailing/prep could have been a little better. The few things I found wrong probably should have been pointed out before I left the dealership. Overall, it was a very positive experience with everyone I met at the dealership. More
by bryanbaudean
Employees Worked With
Heather Hovanesian, Daniel Weinberger
December 09, 2013
Liz was wonderful to work with on this deal. She had done a great deal of 'homework' putting together the best car/pricing options for my current needs. She is a true professional and I would certainly done a great deal of 'homework' putting together the best car/pricing options for my current needs. She is a true professional and I would certainly purchase a car from her in the future! More
by bamalb92
Employees Worked With
Steve Lerner, Liz Denby
December 09, 2013
DeAngelo was awesome. My experience at Crown Mini of Richmond was by far the best experience in purchasing a car. Though my mini was a gift, my husband had little to no problem setting up my big surpris Richmond was by far the best experience in purchasing a car. Though my mini was a gift, my husband had little to no problem setting up my big surprise( big bow on the car and all). DeAngelo even met with us during his off time to teach me all my mini had to offer. Thanks DeAngelo! More
by ValRuth
Employees Worked With
DeAngelo Wilson
December 09, 2013
Drew respected that there were many items that were important to me and did not not try to sell me something I might not be happy with. He was patient with my many requirements, striving to satisfy ea important to me and did not not try to sell me something I might not be happy with. He was patient with my many requirements, striving to satisfy each one. Bottom line is that I bought the car with the feeling that in addition to the car, I would have continued customer service support from Drew. More
by fweinberg11
Employees Worked With
Drew Tatom
December 08, 2013
Jack Morgan did a phenomenal job working with me! I have been a BMW owner for 12 years and stopped in the showroom to 'just look'. A couple hours later I purchased a 2014 535xi. The only reason is that Ja been a BMW owner for 12 years and stopped in the showroom to 'just look'. A couple hours later I purchased a 2014 535xi. The only reason is that Jack took the time to understand my needs, explain options, go on quality test drives, and make it incredibly easy to buy. His detailed knowledge on the car and every feature was outstanding. When I came in the next day to do the paperwork, I worked with Josh Alford and he had everything ready to go and the process was quick and smooth. Dmitriy also introduced himself and reaffirmed my purchase. Best overall car buying experience I have ever had. More
by mpandich
Employees Worked With
Josh Alford, Dmitriy Shapovalov, Jack Morgan
December 05, 2013
Liz and Steve listened to my requirements and worked over a period of two months to find the correct car for my particular driving needs. They were both a pleasure to work with for the entire sales process. a period of two months to find the correct car for my particular driving needs. They were both a pleasure to work with for the entire sales process. Steve and Liz followed up on every detail, every promise, and every question I had. I would recommend this dealership and these sales representatives to anyone looking for a superior car purchasing experience. Steve and Liz are true sales professionals. Randy Shannon More
by TRShannon
Employees Worked With
Steve Lerner, Liz Denby, Paul Baldwin
December 05, 2013
Steve was great. All of my questions were answered very thoroughly. My husband and I felt comfortable with him. I was not as nervous as i normally am when making big purchases. I left with no worries and f thoroughly. My husband and I felt comfortable with him. I was not as nervous as i normally am when making big purchases. I left with no worries and felt very confident in my purchase. I would definitely recommend him and "the crew" to my friends or anyone who asks where i got my car! More
by natay7
Employees Worked With
Steve Lerner, Paul Baldwin
