Richmond BMW

It was a pleasure buying a new car from this dealership and we highly recommend working with Charles. He kept us constantly updated on the progress of our order and then spent a ton of time with us showin and we highly recommend working with Charles. He kept us constantly updated on the progress of our order and then spent a ton of time with us showing us all of the bells and whistles (and there are a lot of them) on the car. His "after-the-buy" customer services is amazing as well. All and all it was a great buy experience and makes us happy they we decided to stay local to buy our new car. More

I have worked with Scott several times over the past year and he is truly outstanding. A terrific representative for BMW and Richmond BMW and someone I would highly recommend. and he is truly outstanding. A terrific representative for BMW and Richmond BMW and someone I would highly recommend. More

This is the 2nd Car purchase from this dealership. The This is the 2nd Car purchase from this dealership. The total experience garnered me the most beautiful fly ride. I loved the product and the experi This is the 2nd Car purchase from this dealership. The total experience garnered me the most beautiful fly ride. I loved the product and the experience. Anja Heyne has remained in contact with me throughout the years and when I was ready to purchase again she followed through to make sure I got what I wanted on my terms. This speaks volumes about her dedication to her career and what an asset she is to Richmond Crown Mini. It takes something special to be able to keep a customer for such a long time- 8 years and counting. Adam Herbert did my paperwork and also extended himself to make sure I got extraordinary service, fast paperwork and an overall satisfaction of a purchase well completed. I LOVE this dealership.. More

After 5+ visits, I have yet to have a good experience. When rotating my tires, they scratched the wheels so bad that 3 of them had to be repaired. They washed my car, even though I asked them not to, and When rotating my tires, they scratched the wheels so bad that 3 of them had to be repaired. They washed my car, even though I asked them not to, and the rear bumper was scratched so bad it had to go to the body shop to be repainted. But worse yet, they have sent me out the door twice telling me they fixed the problem, but when I got in my car, the problem was not fixed. Also, they gave me a loaner car and gave the keys to someone else's car. I am clearly convinced they have no idea what they are doing and they clearly don't care. I love the BMW product line, but my experience here will keep me from buying another one. I have friends fairly high up in the food chain in terms of Richmond dealers and they all say steer clear! More

I worked with DeAngelo Wilson and had a great experience. He is knowledgable, with a great personality. I traded-in my 2006 MINI for a 2013 MINI - I stayed with what felt right, and MINI has always been good He is knowledgable, with a great personality. I traded-in my 2006 MINI for a 2013 MINI - I stayed with what felt right, and MINI has always been good to me for 10 years. I'd highly recommend Crown MINI of Richmond, as you're guaranteed great customer service from a professional Sales and Service Dept. staff. DeAngelo, thanks again! More

Excellent car buying experience! De has the perfect personality for a car salesman! He has a "laid back" approach and is just a terrific individual! Very helpful! De made it happen!! I love my MINI personality for a car salesman! He has a "laid back" approach and is just a terrific individual! Very helpful! De made it happen!! I love my MINI COOPER!! More

We love Steve Lerner! He went out of his way to help with every detail. He took a great deal of time showing us all of the car's features, not once but twice! We bought a car that was in the loaner poo with every detail. He took a great deal of time showing us all of the car's features, not once but twice! We bought a car that was in the loaner pool and he followed up several times to make sure everything was done correctly. We felt that he was not just working for the dealership but also working for our best interests. He has so much energy and he makes sure you get excellent customer service. We would definitely buy our next car with him. Thanks Steve for your help! More

A lot of employees recognized us from a prior sale and took the time to visit with us and see if there was anything they could do. Everyone was friendly and helpful. We were treated like family- we have a took the time to visit with us and see if there was anything they could do. Everyone was friendly and helpful. We were treated like family- we have always had a good experience with them. They made it work for us in order to get my new baby, even getting extra goodies for me such as a second key, floor mats, etc. More

I went to the dealer to have my battery registered. As soon as I pulled in there was a service member waiting at my car to help me. Once I got all checked in I was only there maybe 30 minutes. It was ver soon as I pulled in there was a service member waiting at my car to help me. Once I got all checked in I was only there maybe 30 minutes. It was very fast. Scott was helpful and I even got a complimentary car wash! More