Richmond BMW

Great sales experience Anton made my car-buying experience as painless as possible. He was straightforward, attentive, and very personable. He did an excellent job of findin Anton made my car-buying experience as painless as possible. He was straightforward, attentive, and very personable. He did an excellent job of finding the right car for my needs and budget. Josh streamlined the finance process and did a great job of explaining my options. More

Business Person The service center is awesome. For someone that owns their own business, they make life extremely easy. I have a great time coming in and out in a q The service center is awesome. For someone that owns their own business, they make life extremely easy. I have a great time coming in and out in a quick sec. The center is well organized and Tim ALWAYS has my paperwork ready and the pricing is always accurate. I bought another car strictly because of the way the service center runs. I will always recommend this center. I want to thank the management and staff at the center for keeping the center THE BEST IN RICHMOND!!! More

Top Notch Service!! Richmond BMW has the best service center in the area. They always make sure the job is done properly and on time. Loaners are readily available. Tim Richmond BMW has the best service center in the area. They always make sure the job is done properly and on time. Loaners are readily available. Tim Peterson and Mike Jewel are always very helpful. Tim is very prompt on replying back to any of my concerns. They go above and beyond the call of duty. Thanks for making owning a BMW a great experience. More

Service Advisor, Tim Peterson Tim Peterson is the ideal service advisor--efficient, knowledgeable, and most importantly, friendly. He always exceeds my expectations and has helped Tim Peterson is the ideal service advisor--efficient, knowledgeable, and most importantly, friendly. He always exceeds my expectations and has helped me in a pinch on several occasions. I know that my car will be well taken care of when I hand him the keys. If you are looking for exceptional service from a genuinely nice guy at Crown BMW, then go with Tim Peterson! -Ryan L. More

Steve Lerner is great. I was interested in driving a BMW wagon. I called the local dealership, Steve answered the phone. I told him what I was interested in driving. They di I was interested in driving a BMW wagon. I called the local dealership, Steve answered the phone. I told him what I was interested in driving. They did not have any on their lot, so he had one brought over from another dealership. Very helpful to me bc the other dealership is not close to my home. I met Steve the very next day. He greated me and my daughter w a big smile and lots of enthusiasm. He loves the brand. Even wears BMW sneakers. Steve is very knowledgable about BMW. He asked me as many questions as I asked him. He really wants you to find the right car. Not just sell you a car. After driving the 3series wagon, we both agreed it was too small for my family. Which honestly was a disappointment bc after spending time w Steve I really wanted to buy a car from him that day. He is just that good. I'm now considering a larger BMW or staying w Volvos' which I have driven for years. Either way, I would most definitely recommend Steve and this dealership. I can assure you a great experience. More

I recommend Steve Lerner! I recently purchased a Subaru Outback from Richmond BMW. I had called to inquire about the car and Steve Lerner answered the phone. He was extremely I recently purchased a Subaru Outback from Richmond BMW. I had called to inquire about the car and Steve Lerner answered the phone. He was extremely helpful, offering to go check out the car himself and give us info about the car before we drove in from out of town to see it. We came in to see the car and Steve met us with a smile and enthusiasm. He was a great pleasure to work with. Even though he did not know as much about Subarus as he does BMW (understandable since it was at a BMW dealership) he made sure that if he didn’t know the answer he was sure to look it up. He went above and beyond to make sure I had everything I needed; He even helped set up the Bluetooth in the car! Working with Steve definitely made carbuying a better experience and I would definitely work with Steve again in the future and recommend him to friends and family! More

Excellent Experience I recently purchased a 328i BMW from the Richmond, Virginia, dealership this past week and am so delighted with the car, but most of all with the per I recently purchased a 328i BMW from the Richmond, Virginia, dealership this past week and am so delighted with the car, but most of all with the personnel of this dealership. Matt Perry is a wonderful manager of this group and has the respect of each employee in sight. His authority is recognized with pride and it's palpable among his men and women. I was so impressed with the salesman who sold me the car - Mr. Steven Lerner. I have owned one BMW prior to this purchase, but have to say, his explanations, teachings, and on-the-spot demonstrations made me understand the car more explicitly than ever before. The man has such patience (as evidenced by me being his patron and student). He never questioned my asking a question about the very thing he had just discussed - he just reiterated and let me catch up with him until I thoroughly understood. He truly wanted me to feel safe and be a safe driver, which I so appreciated. He was always a step before me and had his papers prepared and in order for me to sign. I could not believe what little time it took out of my day and the smoothness of the transaction. He truly is a pattern for all to follow. He even followed up with a courtesy call the next day after the sale. I feel like I can call him anytime - he is that courteous. Every company should have a "Steve" as devoted to his patrons - so hardworking, tedious, diligent and knowledgeable. He deserves every positive comment made on his behalf. It certainly makes me know I made the right decision in owning another BMW and letting others know of its quality sales and service. Thank you for listening to my comments. JR - satisfied customer More

Chuck Adams 6-17-2014 I have found that each visit to this service center is flawless. The service is excellent and follow up is constant and professional. I would, and I d I have found that each visit to this service center is flawless. The service is excellent and follow up is constant and professional. I would, and I do, recommend this dealership to family and friends. I can call them and have full confidence that my vehicle will receive their full attention. I am a BMW driver for life. More

Cannot complain I have been coming to Richmond BMW for service for at least 8 years and all in all I cannot complain. Things have not always been perfect but Tim Pet I have been coming to Richmond BMW for service for at least 8 years and all in all I cannot complain. Things have not always been perfect but Tim Peterson (my service advisor) has always done what he can to make things right. He follows up when he says he will and frankly I feel he cares about my car as much as I do. The type of service you get after the sale, to me, is even more important that the actual sales experience because what you experience when your car is being serviced will truly make a difference on wheather you will come back to that dealer or even the brand when shopping for another car. I can say my Service experience at Richmond BMW has been a good one and can fully recommend using them, ask for Tim he will take care of you! More

Third Visit - First Purchase Three years ago, I visited Richmond BMW on the eve of a planned trip to Germany, where I had rented a 3-series BMW. I needed a primer on the car's co Three years ago, I visited Richmond BMW on the eve of a planned trip to Germany, where I had rented a 3-series BMW. I needed a primer on the car's controls, etc., to safely drive upon my arrival there. A salesperson, no longer there, took an hour of their valuable time walking me through the entire vehicle, answering all of my questions, offering a test drive and going beyond the call of duty, as I stated clearly I did not plan to make a purchase. Fast forward to Jan. of this year. I picked up a used 3 series from a friend at work and had some technical questions about the car. Although again, I was not yet a 'customer' both the service and parts personnel at Richmond BMW were more than ready to be helpful in answering my questions. Spring arrived this year and I decided my 2013 Japanese (US built) car was just not the quality or comfort I was looking for in my main vehicle. Enter Rosetta Dudley's friendly greeting on my third visit to Richmond BMW. Professional, thorough, and patient all apply to her demeanor and assistance in my purchase decision. I would say the entire process was painless, but for one small issue. After finding the 5-series I liked at another dealership, it turned out that the transferring dealership had lost the car's keys. Of course, replacement keys were ordered and I subsequently took delivery of my new car. As I was trading, for the days I had to wait, I was able to have the use of and test drive several other new and loaner BMWs. Even though the wait was not what I or they desired, I was able to be fully comfortable, through driving the variety of cars I did, that I was indeed getting THE car I wanted and would not suffer buyer's remorse. Again the folks at Richmond BMW went above and beyond in their words and actions. Highly recommend them! More