Richmond BMW

Amazing car buying experience The entire staff at Richmond bmw made my buying experience a first class experience. Would highly recommend them to anyone looking to buy a new car. The entire staff at Richmond bmw made my buying experience a first class experience. Would highly recommend them to anyone looking to buy a new car. More

BMW Service is excellent I purchase my car in Arizona and had it transferred to Virginia 3 years ago. Richmond BMW completed the inspection and all the scheduled maintenance. I purchase my car in Arizona and had it transferred to Virginia 3 years ago. Richmond BMW completed the inspection and all the scheduled maintenance. I have had several visits over the 3 years and each time I schedule an appointment with Tim Peterson. He is very knowledgeable and provides excellent customer service. He always make sure the service time fits my schedule and ensures all the necessary services are performed as scheduled and completed timely. He answers all my questions and I leave feeling good about my BMW service experience. I would gladly recommend this dealership. More

Good experience at Richmond BMW Everyone at the dealership was very friendly and professional. I was introduced to Steve Lerner on my first visit who then spent almost 2 hours with Everyone at the dealership was very friendly and professional. I was introduced to Steve Lerner on my first visit who then spent almost 2 hours with me reviewing the BMW and taking me for a test drive. This was my first experience with BMW and I was most impressed. I felt comfortable with Steve and he made sure I was kept informed after I ordered the vehicle. Matthew Perry also stayed in the loop and made sure I was comfortable with the process. My new 428i convertible arrived last week. It is a beautiful vehicle that my wife and I will enjoy. More

Mini Cooper S Clubman 2010 The service was excellent. Team work was great. However, pricing could have been a little better. Overall, experience was great. Thanks to James a The service was excellent. Team work was great. However, pricing could have been a little better. Overall, experience was great. Thanks to James and his team. You rock! More

Vehicle Search Aaron (the new car sales manager) and Steven Lerner are very professional and ethical sales managers. My wife and I are looking for a convertible spo Aaron (the new car sales manager) and Steven Lerner are very professional and ethical sales managers. My wife and I are looking for a convertible sports car and felt that after visiting BMW of Richmond we got very good and thorough information from Steve. I would certainly recommend this dealership and Steven as sales professionals. and Aaron More

Appreciate the help of Dennis Morgan I have had my cars serviced at Richmond BMW for a few years and have always found Dennis Morgan to be kind and helpful. Dennis has done his very best I have had my cars serviced at Richmond BMW for a few years and have always found Dennis Morgan to be kind and helpful. Dennis has done his very best to accommodate my schedule, to explain programs offered by the dealership and to work with me to understand issues. It's Dennis' overall attitude towards me and his job that keep me coming to Richmond BMW rather than investigating some other options in Richmond. Joey Harris has more recently helped me with a warranty program. He was responsive, patient and very professional. Last year I had an issue that required managerial help. Alan Bettley worked with me to keep me a BMW customer. More

Customer Service sets BMW apart from the rest No other car dealership in Richmond can compare to the service and friendliness provided by the Richmond BMW service advisory team, especially Josh Ga No other car dealership in Richmond can compare to the service and friendliness provided by the Richmond BMW service advisory team, especially Josh Garrett. I have had many visits over the past few years that were all very pleasant and sent me home satisfied. Josh, my service advisor, has always went out of his way to make sure I was taken care of and happy; this experience alone will keep me a BMW driver for life. As for the sales team, I don't have many positive comments for this area, as DC BMW dealerships offer significantly better deals on all BMW models. I tried to give Richmond BMW a chance for the sole purpose of local support before getting my most recent new BMW, but the deals weren't even comparable, and I'm not one just to throw away money. Overall, I love Richmond BMW. More

First Internet Purchase Experience Historically I have only purchased local vehicles after seeing and test driving the car. My wife and I found a used BMW X3 at Richmond BMW that met ou Historically I have only purchased local vehicles after seeing and test driving the car. My wife and I found a used BMW X3 at Richmond BMW that met our requirements, and being in Greensboro, NC, Steven Lerner and his staff provided timely, accurate and reliable information about the car to aid in our purchase decision. After delivering the car to Greensboro at our request, we found that all facts and conditions were very accurately represented, further speaking to the trustworthiness of Steve and the team at Richmond BMW. I am completely satisfied with my experience at this dealership and look forward to the next opportunity I have to do business with them. More

x5 front end rosd noise I had a unexplained noise coming from the front of my X5 when turning left or right. My automobile was using and unexplained amount of oil to me. Howe I had a unexplained noise coming from the front of my X5 when turning left or right. My automobile was using and unexplained amount of oil to me. However, Tim Peterson was very familiar with the service history of my cars and researched the problem while working closely with the mechanic. They were able to pinpoint the problem and fix it in a timely manner.Mr Peterson was great in informing me on what was going on with my automobile as well as explaining to me what parts have been replaced and service that was done(in real language and terms which a female could understand).Mr Peterson is number one in customer service More

Worth the 5 hour drive! Our experience with Richmond BMW/MINI was excellent. My wife and I drove up from Charlotte, NC to see a used 2011 Audi that was recently traded. Anton Our experience with Richmond BMW/MINI was excellent. My wife and I drove up from Charlotte, NC to see a used 2011 Audi that was recently traded. Anton Kulay provided us with a sense of assurance about the condition of the car that we felt it was worth the trip even before we saw the car in person. Once we arrived we were immediately taken care of, and from the test drive through the purchasing process everything went smoothly. Right from the start we felt no pressure to make a purchase and all of the staff we worked with were very pleasant. It was a very "un-dealership" experience and we will definitely recommend the dealership to anyone, and keep them in mind for our future vehicle purchases. More