Richmond BMW

Made buying a car painless I always dread purchasing a car but this experience was by far my best and painless. I didn't plan on purchasing a car the day I came in. I only plann I always dread purchasing a car but this experience was by far my best and painless. I didn't plan on purchasing a car the day I came in. I only planned on test driving. I ended up buying the car of my dreams and they made sure I got everything I wanted. I received excellent care. Thank you Jonathan, Paul and Kirk More

Great Experience for BMW buying I have not bought a car in 10 years and Steve was very patient and fun to work with. He knew from the beginning I was just starting to look at cars, I have not bought a car in 10 years and Steve was very patient and fun to work with. He knew from the beginning I was just starting to look at cars, and I never felt pressured. He knows so much about BMWs! More

excellence Excellent care! Eddie always delivers 1st class service. Thank you! Anytime I have needed anything done for my vehicle(s) with or without notice... Excellent care! Eddie always delivers 1st class service. Thank you! Anytime I have needed anything done for my vehicle(s) with or without notice.... Eddie and staff always get things taken care of swiftfully! More

Amazing customer satisfaction My wife and I have been looking for a car for sometime and that's when I submitted for an online quote. Steve got back to me almost instantaneously an My wife and I have been looking for a car for sometime and that's when I submitted for an online quote. Steve got back to me almost instantaneously and provided me all the information along with all the options that I had. He didn't inundate me with extra unnecessary details but gave me the right information. As we were in the process of deciding a car, he was really good in explaining all the features of the BMW X3 for which we took a test drive. What impressed me really is that they were pretty knowledgeable about their cars and they highlighted all the features which actually helped me in comparing different cars. Anyone going for a BMW, definitely should go with them. I decided to go with something other than a BMW and so never got a chance to do business with them. Keep up the good work, Richmond BMW. More

great experience buying first BMW I really liked the folks at this dealership. Very friendly service and good customer care. They helped me custom order my BMW w/o any obligation to bu I really liked the folks at this dealership. Very friendly service and good customer care. They helped me custom order my BMW w/o any obligation to buy. They also offered a fair price on my trade-in. Shout out to Amber, Thad, and Charles who were excellent client advisors. More

water pump replacement on previous visit and airbag recall I am extremely satisfied with your service adviser Eddie Dunn. I am a returning customer and have worked with Eddie Dunn on every occasion. He is str I am extremely satisfied with your service adviser Eddie Dunn. I am a returning customer and have worked with Eddie Dunn on every occasion. He is straight forward and honest. I fully trust him with any repair decision on my vehicle. He is an asset to Richmond Crown BMW. Please forward my acknowledgement of his excellent service to him. Also I am extremely pleased with the work done by Michael Moore one of your technicians. He was very fast and thorough with his work and got me back on my way in no time!!! I will be a lifetime customers to Richmond Crown BMW because of your excellent staff!!! Thank you so much, Jonathan Dechent More

The best car buying experience I've ever had!! Over the past several months I have shopped and driven ALL of the luxury car manufacturers in our area. I decided on BMW because of Mark Revely! Ma Over the past several months I have shopped and driven ALL of the luxury car manufacturers in our area. I decided on BMW because of Mark Revely! Mark kept me updated on the models that he had available and even worked up financing options for me online. He patiently gave me every piece of information that I needed to help me make an informed decision. Mark's attitude of helpfulness and professionalism exceeded that of any auto dealership I have ever dealt with! The team of Mark, Dmitriy and Josh gave me a fair price for my trade in and made financing a breeze! I love my X5 and will be a Richmond BMW customer for life. More

They made it easy and personal I had been looking for a specific car for some time and stumbled upon a used one at this dealership. Not only did I get information on the car almost I had been looking for a specific car for some time and stumbled upon a used one at this dealership. Not only did I get information on the car almost instantaneously but I also received a phone call and follow up information early the next morning. Through the process, Steve made a very sincere but not pushy effort to understand what I was looking for and try to accommodate my price range/needs/desires/etc. When we found what we were looking for, he even went to a competitor to answer some of my questions on the car I ended up buying (I did not buy a BMW). Along the way, Dmitriy and Charles were also incredibly helpful. They got information to me quickly and even offered more on my car to help make all of the finance pieces work. Overall, a far better experience than I could have imagined! Thanks Richmond BMW/Crown Mini. More

Who really plans to walk in and buy a car the day of? Like anyone looking for a new car, our first thought is to shop around. Hopefully the process is easy, and in the case of a trade in, you hope to be o Like anyone looking for a new car, our first thought is to shop around. Hopefully the process is easy, and in the case of a trade in, you hope to be offered enough where you can pay off your existing loan and have enough to take a chunk out of your loan amount. I by no means walked into BMW of Richmond on 3/2/15 thinking I would leave with a new car that met my exact needs, wants, and specifications. After almost 6 months of researching, test driving, haggling, Craigslisting, and tearing my hair out(wishing the process was easy), I got just that experience where everything worked out. More than enough offered for my trade in, a gracious kind and welcoming staff that were there for me during the 6 hours spent at the dealership. Let's start at the beginning. 1:30- I call about a car listed on the BMW of Richmond website. Called asking for the manager Aaron who wasn't taking appointments. A friend had purchased his car a few months prior and told me to seek out his salesman and name drop for a referral discount. The phone was answered by a guy named Andrew who verified the car was available and made an appointment to see me as soon as possible. The car was indeed Available so I hopped in my Honda and headed over 2:00 - I pull up to the dealership and am greeted by Andrew at the door. I see he's pulled the car I inquired about over the phone to a display space right at the entrance. After a quick look and walk around of the car (year, miles, history, features, etc.) we walk inside and sit at his desk. He also has AutoCheck and CarFax reports for my chosen vehicle as well as similar vehicles they had on the lot. Naturally I was eager to jump behind the wheel and take the 2011 BMW 328i I inquired about for a spin. I was introduced to the manager I was told about by my friend, Aaron. Polite guy with a firm handshake (how all car salesmen should be). I explained earlier to Andrew that I had a trade in and he handed my key to Aaron to start the appraisal process while we were out for a spin. I hopped in the car and enjoyed my ride which was a good 20 minutes in the car. Back roads, main roads, highways a veritable playground for me to play with the cars features, speed, control, and get a by comfortable. We arrived back with an appraisal number that was much higher than any I've heard for the current condition of my Honda CRV. Nearly $2000 more than I anticipated, also enough to to put off my Loan with a bit left over for a downpayment, but not quite as much as I would have wanted in a perfect world. At this time, I was introduced to the dealership manager, Demitri. A stern looking guy with a thick Russian accent. He carried himself with authority and knowing how the car business worked, I knew I'd have to win him over before anything really started to go my way. I told him who I knew, and who sent me and turns out my friend who mentioned Aarkn had failed to mention that his father had shopped with Demitri times before. After all was said and done, Andrew was able to get me what I needed for my trade in for the sale to be a done deal in my mind and appealing to my parents. Being the good son that I am, I hopped on the phone and consulted with my father who wanted to look at the numbers on paper, see pictures of the car(since he lives about 150 miles away) and talk to the salesman for a bit. By 5 o'clock we had gotten the seal of approval and I began the purchase process. At 5 o'clock I was scheduled to take a conference call for work so the staff at the dealership hooked me up with a wall charger and sat me in a quiet office and patiently waited for me to finish up to start the signing spree. 6:00- I emerge from my conference call to have everyone just as friendly and kind as before. I was sat at the desk of the dealerships Director of finance who ran my credit, applied for my loan, and got me a great rate. Josh was helpful, clearly explained my warranties, and provided add ons and accessories to finance into the amount. While we had a cup of coffee, I mentioned Id want to pic up a schnazzy BMW keyring for my new baby and somewhere in our signing process, he snuck to the accessories counter and selected one for me without my knowledge and surpised me. After all was said and done: car was cleaned, fueled, detailed, and perfected. Papers were signed, and I left to work for a bit while I waited for my car to come back from cleanup and detailing. Around 8 o'clock I arrived back as the dealership was closing up to do a final clean out of my old car and grab the keys to my new ride. As a first car buyer, this experience automatically dispels any worrys anyone hs ever put into my head about the "shadiness" of car buying. Maybe I was able to navigate the process myself so well for the first time because of my history in sales and customer service, but all in all everyone was professional, kind, and welcoming. I left with some new contacts, Facebook friends, and cheesy enough a new car family. If I ever need anything, any of The associated that helped me that day are just a call away. Anyone that saw me signing paperwork was excited for me. Asking me what I bought, how long Id been waiting for this day, telling me about their cars, past BMWs and their experiences driving Their ultimate driving machines. Names for a firm handshake (often have power to change things in your favor, make your day, or get you what you want): Managers- Aaron or Demitri. Finance- Josh or Heather. Client relations- Andrew or Rebecca. More

Great first time experiance! I ordered our 2015 335i back in December because I wanted something very specific. We picked it up on Monday, February 23rd. Rebecca was my salespers I ordered our 2015 335i back in December because I wanted something very specific. We picked it up on Monday, February 23rd. Rebecca was my salesperson and she was great. Patient, informative, knowledgeable and a just an exceptionally pleasant personality. When my wife and I arrived to pick up my car she had it in the showroom polished and ready to go. Thad introduced himself and asked if there was anything he could do to help, if not now, he wanted us to know he was there if we needed him. Rebecca handed us off to Heather in finance and she did a wonderful job in finding us an outstanding interest rate but also reviewed service and product options. Dan stopped in to say hello and to comment on how he really liked how we optioned our car! We began to talk and he offered some great advice about servicing our car since we intended to keep for 8 to 10 years. Thanks to Thad, Dan, Heather and especially Rebecca! This was my first car bought from Crown BMW and was a fantastic experience! More