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Richmond BMW
Richmond, VA
1,308 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,308 reviews
June 09, 2015
Best service ever! Associate was very knowledgeable on the product, extremely courteous, dedicated to good service and customer satisfaction and spent hours explaining t Associate was very knowledgeable on the product, extremely courteous, dedicated to good service and customer satisfaction and spent hours explaining the systems. He knows financing, delivery, technical BMW data and customer satisfaction. More
by Byron123
Employees Worked With
Steve Lerner
June 08, 2015
I couldn't have hoped for a better car buying experience! I bought my first Mini Cooper from Richmond BMW/Crown Mini ten years ago. When the time came to buy a newer model I went to their website to see what I bought my first Mini Cooper from Richmond BMW/Crown Mini ten years ago. When the time came to buy a newer model I went to their website to see what they had available. I found a couple of vehicles that interested me so I sent an inquiry. In short order I received a call from Steve Lerner. We discussed my situation and he was a big help right from the get-go. My husband and I drove up the next day and met with Steve who spent the next several hours working with me and my budget in order to get me into my dream car! I couldn't have hoped for a better car buying experience! Thanks again, Steve, for treating me like a friend and not like just another customer walking onto the lot. More
by Blondie65
Employees Worked With
Steve Lerner
June 08, 2015
Smooth transaction We drove over two hours to this dealership because they had the car we were looking for. Easy to do business with. Dealership very clean and accommo We drove over two hours to this dealership because they had the car we were looking for. Easy to do business with. Dealership very clean and accommodating to their clients. I would highly recommend them and their staff. More
by Bonnie of VA
Employees Worked With
Yousaf Omaid
June 07, 2015
Wonderful experience with Richmond BMW and Steve Lerner We just leased our second BMW and am already loving our decision! Richmond BMW and Steve were a great resource in helping us choose our 2nd BMW. The We just leased our second BMW and am already loving our decision! Richmond BMW and Steve were a great resource in helping us choose our 2nd BMW. The entire process was handled very professionally and quickly. Steve even came to our home to go over the particulars of how to operate our 428i convertible. I would not hesitate to do business with this company and Steve was so knowledgeable and fun to work with! More
by GenWhitehurst
Employees Worked With
Steve Lerner
June 04, 2015
Wonderful Buying Process Thank you Crown Mini, Paul, James, Dan, Maxwell, Rebecca, Josh and Leah for making my purchase of my new 2015 MiniCooper so nice. You all were quite Thank you Crown Mini, Paul, James, Dan, Maxwell, Rebecca, Josh and Leah for making my purchase of my new 2015 MiniCooper so nice. You all were quite helpful in answering all my questions and making the buying process "no stress" and "no pressure." I will recommend your dealership to all I come into contact with. I appreciate all that you do with your focus on the customer. Tom More
by james
Employees Worked With
Maxwell, Dan, Leah, Rebecca, James Gardner, Josh Alford, Paul Baldwin
June 04, 2015
Great experience My experience with Richmond BMW was very pleasant. The atmosphere was extremely welcoming and everyone was extremely helpful. I would definitely co My experience with Richmond BMW was very pleasant. The atmosphere was extremely welcoming and everyone was extremely helpful. I would definitely continue to do business with Richmond BMW and it's offiliates. More
by Ms Bee
Employees Worked With
Travis Woods
June 03, 2015
Great buying experience All aspects of my buying experience were well addressed from both sales and financing. I would recommend this dealership and my sales rep highly to a All aspects of my buying experience were well addressed from both sales and financing. I would recommend this dealership and my sales rep highly to anyone who is in the market for a BMW More
by cas1965
Employees Worked With
Steve Lerner
June 03, 2015
OMG I am in love My recent experience with Crown Mini was incredible. They were more than helpful in discussing and answering my questions. My Mini Advisor Rebecca an My recent experience with Crown Mini was incredible. They were more than helpful in discussing and answering my questions. My Mini Advisor Rebecca and her team treated me like family. She listened to everything I was looking for in a Mini she selected an awesome Mini and we went for a test drive and I was in love all over again. The 2015 Mini Cooper S Rebecca brought me is an amazing car and the features and packages that where on the car were overwhelming in a good way. I could not have asked for anything more… well I could… and I did… and Rebecca and her team made it happen. I am so thrilled with the car. I was at a loss for words… I thought my 2006 Mini Cooper S was cranked to the top, but the 2015 cooper S I drove and purchased is cranked up 11+. OMG I need a race track. I just want to say to everyone at Crown Mini of Richmond you have got a great asset in Rebecca she is extremely knowledgeable and listens well and can turn anything it into something phenomenal, everyone else from Dan the trade-in dude to Josh the finance Manager was great and I thank you all. A special thank you goes to you Rebecca, for your time and knowledge and your ears, you made my dream car a reality. My car is UNBELEIVABLELY OFF THE HOOK. Charles Brammer More
by L1L C00P
Employees Worked With
Rebecca Kunz
June 02, 2015
Thank You This is my 3rd BMW I have purchased from Steve Lerner. It is nice to deal with someone who cares about his customer and is knowledgeable on his produc This is my 3rd BMW I have purchased from Steve Lerner. It is nice to deal with someone who cares about his customer and is knowledgeable on his product. More
by lizashby
Employees Worked With
Virginia ,the receptionist is excellent. Always makes you feel welcome!, Matthew Perry, Steve Lerner, Dennis Morgan
June 02, 2015
Nice Car Buying Experience We recently purchased a used car at this dealership. It was a very pleasant experience from beginning to end. Our salesman was Steve Lerner and he was We recently purchased a used car at this dealership. It was a very pleasant experience from beginning to end. Our salesman was Steve Lerner and he was very helpful throughout and very nice to talk to in general. Everyone seemed very friendly. After we purchased the car Steve filled the car with gas and put air in the tires. This is a no haggle price dealership similar to Carmax and the price of our car was within the KBB recommended price. I would highly recommend this dealership and salesman. More
by jimbob50
Employees Worked With
Steve Lerner
