Richmond BMW

Efficient and Personable!!! Last week I needed to buy a car. My son had done research, matching cars on the market and my needs and desires as clear as I could articulate. We had Last week I needed to buy a car. My son had done research, matching cars on the market and my needs and desires as clear as I could articulate. We had a plan to visit a handful of dealers and shop. Our first stop was, Richmond BMW and it became our only stop that day! Richmond BMW, thanks to Nick and Josh, provided premier customer service in a completely low key setting that was totally focused on identifying the right car and getting the transaction done. A professional style all around, Thank you Nick and Josh and Richmond BMW. Dave More

Steve Lerner does whatever it takes I was in the market for a 2015 X35i. Steve and I talked about what I was looking for and he agreed. When it came down to putting together the vehicl I was in the market for a 2015 X35i. Steve and I talked about what I was looking for and he agreed. When it came down to putting together the vehicle that would be perfect just for me, his help was invaluable to ensure that I would be happy with the end result. I had to wait a few weeks for my vehicle to be built and Steve highly recommended that I go pick up my X5 M Sport at the factory, take the factory tour and the performance training. I took him up on his offer and it was a very exciting experience. I tell everyone that I talk to that they should go to the factory too, and they'll never regret it. As a big surprise, when I came to sign the final paperwork, they told me that they had a special and were lowering the my price by a couple points. I've never had that happen before. I will definitely be going back to Steve for my next purchase. More

Persistent, not pestering. Palmer was terrific! He listened to my requests and did his very best to find the vehicle for which I was looking. He checked in on a regular basis, Palmer was terrific! He listened to my requests and did his very best to find the vehicle for which I was looking. He checked in on a regular basis, but wasn't pushy. Unfortunately, we found something at another dealership that suited our needs better, but I would work with Palmer again in a heartbeat. More

Excellent customers service This has been by far the best experience I've received. Travis was able to get the exact car I wanted and I was able to drive it out the same day. The This has been by far the best experience I've received. Travis was able to get the exact car I wanted and I was able to drive it out the same day. The process was quick and painless. I was in and out within like 2hrs. I recommend this place to everyone who is looking for some outstanding quality service. They will never forget the experience and leave satisfied with what they purchased. More

Above and Beyond Excellent Customer service and treatment! Best Car Dealership experience we have ever had! We are out of state in NC and had to make a decision sight unseen and figure everything out to a "T" Best Car Dealership experience we have ever had! We are out of state in NC and had to make a decision sight unseen and figure everything out to a "T" before we made the trek to VA. We had Steve Lerner as our Salesman and he went above and beyond for us, as well as the rest of the staff there! They went over all the steps prior to us leaving to head to VA and we felt that we could trust their word, even with us trading a vehicle. The managers were very friendly and honest, and they didn't come across as arrogant as many do... So we made the drive!! One thing I need to mention is how fairly priced they are and competitively. I was use to "Haggling" with car salesman but was refreshed that they were a "Haggle Free" business model and had it priced where it should be. It did make me nervous that it was too good to be true but it was not, this Toyota Sienna goes for $24-26K and we are ECSTATIC that we were able to meet this team and give them our business! Steve went above and beyond! Steve was waiting for our arrival and took wonderful care of us. He was quick, polite and not underhanded that you would expect from most car dealerships. They were high class and very professional! Everything went as expected and better! We did all the paperwork and the deal before ever driving the vehicle knowing that they were trustworthy and everything was explained on the site and in person. Before leaving with our new baby Steve went step by step over most of the features in the vehicle to ensure that we left happy and knowing which knob was the wiper vs. headlights, etc. He also went over the Entertainment system and engine. The experience at BMW of Richmond VA was above 5 stars and we wish that they were local and we could send all of the locals there! We will definitely consider the drive again to put our trust into their dealership. Even the days after we were back home with our vehicle I received multiple courtesy calls (Which I was nervous that they were going to take back my new beauty) but they just wanted to check on us and see how we were loving our new car!! The manager also called to do the same! We are VERY pleased with their work and highly recommend them to all who are looking for their next new to them or new car! :) More

Steve Lerner From the moment we contacted Steve about a BMW he has been the ultimate professional salesman. Steve returned calls timely, pursued the sale through From the moment we contacted Steve about a BMW he has been the ultimate professional salesman. Steve returned calls timely, pursued the sale through answering questions, and finalized the deal with direct action. THANK YOU STEVE and all the team at Richmond BMW you made our 10 hour drive to buy a BMW pleasant and memorable. Also kudos to Dmitriy, Joey, Matthew and the F & I lady…all did a great job making us feel wanted and appreciated. It's one thing to buy a new car but it's a whole different stratosphere to make YOU feel appreciated for buying a vehicle. We not only would recommend you but would gladly come back to buy another car. BIll & Mary Dunnavant More

Great Service When I decided it was time for a new car I had an Audi in mind… However, when the Audi sales staff was slow in responding to my follow up questions af When I decided it was time for a new car I had an Audi in mind… However, when the Audi sales staff was slow in responding to my follow up questions after visiting their lot, I decided to see what BMW had to offer. I noticed the difference in the BMW salesman immediately! He listened carefully to what I required in a vehicle, and recommended the 4 series (Which turned out to be a perfect fit for me). Throughout the entire process my salesman (“Travis”) went the extra mile to ensure ALL my questions were answered, financing was a breeze, and I had plenty of time to decide on which vehicle to take home. There was absolutely no trace of the dreaded “high pressure” sales pitch, and it obvious Richmond BMW cares about their customer service practices. More

"Professional and Cordial Excellence" My experience at Richmond BMW was nothing short of exemplary. Steve Lerner spent several hours with me even when I was still in the "looking phase". H My experience at Richmond BMW was nothing short of exemplary. Steve Lerner spent several hours with me even when I was still in the "looking phase". He was attentive, without being overbearing or intrusive. His knowledge of the car I was interested in (535D) was incredible. His tutorial and primer on this vehicle was superior to say the least. This experience, coupled with the professional demeanor and candor of Josh Alford and Joey Harris, made this car buying experience one to remember. I left feeling I got a fair, value laden deal. Car buying for me in the past was painful, this purchase at Richmond BMW was a pleasure! Sincerely, /s/ Jim Nelson More

Great value & service I recently purchased a used vehicle from Richmond BMW. The car was priced well below book value. The entire process took 2 hours max! I would defini I recently purchased a used vehicle from Richmond BMW. The car was priced well below book value. The entire process took 2 hours max! I would definitely use this dealership again. More