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Richmond BMW
Richmond, VA
1,311 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,311 reviews
December 10, 2015
Lease Turn In with Steve Lerner Steve was incredible. He went out of his way to make sure I had everything set for the turn in. He was engaging and terrific and I would've wanted to Steve was incredible. He went out of his way to make sure I had everything set for the turn in. He was engaging and terrific and I would've wanted to buy a car with him if I didn't already have one setup. He was spectacular in every way. Ask for him! More
by bmwm3
Employees Worked With
Steve Lerner
October 29, 2015
BMW X3 I absolutely recommend Steve and this dealership to anyone looking to make a purchase. Steve has an energy and enthusiasm that I am not sure anyone e I absolutely recommend Steve and this dealership to anyone looking to make a purchase. Steve has an energy and enthusiasm that I am not sure anyone else can match. I called ahead to make sure a CPO vehicle in which I was interested was still available, and when I arrived at the dealership, Steve had already pulled the Carfax and maintenance records, and knew what I was there to see. The other thing that struck me was the amount of time Steve was willing to put into the sale when he didn't have to. I think it was pretty clear that I had come to buy the car, and once we got to doing the paperwork, Steve stuck around with me to make sure everything was going smoothly, rather than taking another customer. Then, after all the paperwork was done, he picked me up after I sold my previous car elsewhere. After that, he spent about an hour going over every single feature on my new car. I think this is very telling, because the amount of time he spent with me after the sale was complete meant to me that he cared more about building a relationship than selling me a car. My wife and I will be returning to this dealership in the future. More
by DHawthorne
Employees Worked With
Steve Lerner
October 21, 2015
Great Dealer and awesome people! Bottom line up front, if you cant make a deal with Crown Mini, its probably your fault! these people are fantastic! from sales to the manager, the fi Bottom line up front, if you cant make a deal with Crown Mini, its probably your fault! these people are fantastic! from sales to the manager, the finance dept to parts dept.. everyone i saw working there all seem to have a lot of pride in working there. I needed a car and wanted a mini. i had been looking for weeks to find the perfect one, and i did at Crown Mini in Richmond. i drove over an hour to get there, and they even bought me a tank of gas just to show up, even if i didn't make a deal on a car, i at least didn't waste my money driving there. Akshay was my salesman, and was fantastic. absolutely no pressure. i came there to specifically look at a vehicle that hadn't been prepped for re-sale so, while i was waiting, Akshay gave me the keys to a little sports car just to go grab something to eat while i was waiting to see the car i came for. Paul, the used car manager was amazing. super easy to deal with and worked real hard to make sure i was happy. i did purchase the vehicle from them before it had any reconditioning, and for that they gave me a great price. i wont bother complaining about anything wrong with the car b/c i didn't even give them a chance to fix it. but, i'll say 2 weeks and over 1000 miles later and my Mini is still running perfectly fine. Paul gave me the best trade in value of ANY dealer in the area, and then after a bit of haggling, he even met CarMax's trade in value which ended up $2000 more than anyone else was going to give me for my trade. and they sold me my used mini about $2000 cheaper than they would have if they had a chance to recondition it, so i got a great deal, which is exactly what needed. They only had one key with the vehicle, so they gave me a "We Owe" slip documenting the missing second key, and they had one sent to me overnight, and it was in my mailbox the next morning. Akshay called me at least 2 or 3 times just to make sure that i was still happy and everything was alright. I would have an extremely difficult time even thinking of something negative to say about anyone there. they did a fantastic job working for my business, which i appreciated. I am happy I bought the car from them and have recommended to everyone i know, they check out Crown Mini/BMW -Ray More
by Schriner01
Employees Worked With
Akshay, Paul Baldwin
October 16, 2015
AWESOME!! I can't say enough about the staff at Richmond BMW!! Steve Lerner, Matt Perry and Heather Hovanesian in finance were just AWESOME! They made the who I can't say enough about the staff at Richmond BMW!! Steve Lerner, Matt Perry and Heather Hovanesian in finance were just AWESOME! They made the whole buying experience fun. THANK YOU ALL!!!! Pam and Bob More
by BOB
Employees Worked With
Heather,Hovanesian, Matthew Perry, Steve Lerner
September 15, 2015
Service Thank you Steve Lerner for making the extra effort to help a customer. Steve was kind enough to pick up my 328i at my house and drive it in for repair Thank you Steve Lerner for making the extra effort to help a customer. Steve was kind enough to pick up my 328i at my house and drive it in for repairs needed, kept me informed of completion and delivered it back to my home. More
by sjf
Employees Worked With
Steve Lerner
September 14, 2015
The Service Dept is exceptionally accommodating! Richard Burwell, in Service, assisted me with an onboard Vehicle Status issue that needed attention on a busy Friday afternoon 9/11/2015. Basically ne Richard Burwell, in Service, assisted me with an onboard Vehicle Status issue that needed attention on a busy Friday afternoon 9/11/2015. Basically needed some coolant fluid topped off. THANK YOU GUYS so much and I hope Richard will get recognized for this gesture as THAT's what makes customers return to want to buy another car. Cars WILL always have issues and yet a service dept can truly make or break a customer's allegiance to that dealership in how they treat the customer to make them feel special. THANK YOU RICHARD B! MOLLY More
by X3747
Employees Worked With
RICHARD BURWELL, Tim Peterson
September 12, 2015
Exceptional Service From the time Angie greeted me as I drove up until she noticed I was missing an antenna and made sure I left with one, my service experience was first From the time Angie greeted me as I drove up until she noticed I was missing an antenna and made sure I left with one, my service experience was first rate. She was diligent about identifying all the needed service items, even down to the wiper blade replacement. Her estimate of the time was right on the mark and she updated me as I waited (and comfortably worked using their guest wireless). Angie is professional, service oriented, and highly competent. An outstanding service experience! More
by Lon Zanetta
Employees Worked With
Angela Kelley
September 08, 2015
First class experience Timely, courteous, professional and efficient. The problem was immediately diagnosed, the parts ordered and installed. The tire was unusual, 650 Grand Timely, courteous, professional and efficient. The problem was immediately diagnosed, the parts ordered and installed. The tire was unusual, 650 Grand Coup low profile and run flat so I was immediately provided with a courtesy car. More
by Stephen Young
Employees Worked With
Richard Burwell, Tim Peterson
August 28, 2015
Thorough and professional Brought car in the inspection. Richard Burwell greeted me with a smile. He inspected the outside of the car and pointed out important notes to keep in Brought car in the inspection. Richard Burwell greeted me with a smile. He inspected the outside of the car and pointed out important notes to keep in mind. Gave me pointers to upkeep my car. Also got the manager to honor a $50 coupon that was from the Midlothian dealership. Checked on me during the service visit. Very pleasant experience More
by Lyn
Employees Worked With
Richard Burwell
August 19, 2015
Excellence sales experience with Steven Lerner Steve Lerner paid close attention to our needs in a new car. He explained the features on the X5 and took us on a test drive, showing us how to use Steve Lerner paid close attention to our needs in a new car. He explained the features on the X5 and took us on a test drive, showing us how to use these features. No high pressure sales tactics. It was a pleasure to deal with him. More
by CharlieVW
Employees Worked With
Steve Lerner
