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Richmond BMW

Richmond, VA

4.6
1,379 Reviews

8710 West Broad Street

Richmond, VA

23294

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Showing 1,379 reviews

October 15, 2025

Excellent new vehicle experience with salesperson Jacob S (and other professionals at Richmond BMW). Worth the longer drive to this dealership and the decision to buy here. More

by Zx
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Shively
September 24, 2025

This is our second purchase with Richmond BMW and we couldn’t be happier. Will absolutely be coming back for our next one. More

by Alyxanderik
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Lerner
September 20, 2025

I came in late Saturday afternoon and left with a car three hours later very happy. More

by agreazel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Lerner
September 12, 2025

All ways professional and polite. Text messages on work being done. No surprises. I appreciate it very much. It's very helpful More

by marionmcmackle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
September 11, 2025

Don’t try to call no receptionist no one answers the phone. The salesman was fine otherwise experience was underwhelming More

by Tom Petty
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Steve Lerner
Sep 21, 2025 -

Richmond BMW responded

Appreciate the feedback. We'll look into the phone issue right away—it’s not the experience we aim to provide. Glad to hear your salesperson did well. Ric Vitek, General Manager, (804) 346-0833

September 09, 2025

I literally travel from Florida for Mike Stevens and the amazing service team to do all my service. It’s a tough industry and I know I can 100% trust Mike and Richmond BMW. More

by Sean H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Stephens
September 05, 2025

Sales agent was very attentive to every detail, no matter how small. Follow up meeting three days after the purchase was excellent, every question answered. More

by srkinnier
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacky Meherchandani
September 04, 2025

I was met at the door by the friendly and helpful salesperson and they provided quick, easy and straightforward negotiation on the vehicle of my choice. More

by gregcap220
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacky
August 30, 2025

The service staff always go above and beyond to make sure you leave satisfied. I always feel like I leave with a safe, properly running car. More

by Mlsemones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
VA Natale
August 27, 2025

Car was serviced on time and washed service manager explained any issues including a video More

by Ntacktill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Pearson, Allen Grim