Richmond BMW

I found the dealer on the internet,they had the auto i was interested in.I called and informed them of my date and time of arrival.Upon arrival,i was greeted at the door by the sales manager Frank Sorense was interested in.I called and informed them of my date and time of arrival.Upon arrival,i was greeted at the door by the sales manager Frank Sorensen,the greeting was very polite and friendly.I was then placed in the care of DJ Atul Sardana (sales rep).With mininual conversation , DJ Sardana had gained my confidence and trust,His friendliness,job knowledge and overall experience in the automotive industry should be commended.the things we talked about prior to my arrival at the dealer became a reality,nothing was changed ie, price,auto condition,financing etc.he immediately took me to see the vehicle that i was interested in.he answered ever question i had about the auto in a professional manner.His vehicle knowledge is very impressive.My stay at the dealer was a very positive and rewarding experence,I left the dealership feeling very comfortable about the vehicle purchase . That was all made possible by the professional manner exhibited by DJ Sardana. More

I had been looking for an M5 for a long time, and my hometown dealer wanted sticker for the car. I wanted a car with a manual stick shift and every available option. The hometown dealer said that there hometown dealer wanted sticker for the car. I wanted a car with a manual stick shift and every available option. The hometown dealer said that there were not any new cars like that in the country. They also said that the model with a stick would have a lower resale value than the SMG model. It sounded like the guy was trying to talk me out of the car I liked. I looked on eBay, and there it was. Richmond BMW had the exact car with the color and all options that I liked. I called DJ Sardana, the internet sales specialist, and he made me a ridiculously good deal for the car. I was a bit hesitant to buy a car that I had never seen in person, but I was more comfortable with a new car from a dealer. I had lots of pictures. The paperwork was expertly handled by Dmytry Shapovalov. I received an overnight package with all the required places to sign clearly marked. There were no add ons or changes to the original verbal agreements. Shipping was eventful, as the driver's truck broke down on the way here. This was not the fault of Richmond BMW. The car arrived in perfect condition without a scratch. It had the exact mileage as in the provided pictures. Richmond BMW took care of the title application and associated paperwork for my home state, Texas. I used the Virginia new car tags provided when the car arrived, and DJ sent the metal license plates overnight to me as soon as they arrived at Richmond BMW. I attached the Texas plates and went to the inspection station and voila, I had a Texas car. I have taken the car to my local dealer for service, and they are glad to have the business. I still saved NINE THOUSAND dollars including the shipping compared to buying from my local dealer. I had such a good experience, I bought my wife a new 2009 335i from DJ Sardana and Dmytry. They made me another good deal that even with shipping, beat the local dealer's price. They keep in touch, they communicate, they make sure the deal is fair. They do what they say. I give my strongest recommendation. More

DJ, the internet sales rep, had a great deal posted on an enthusiast forum. Got in touch with him, and making the deal worked great. DJ was a real pro -- a pleasure to deal with, and the deal was fantastic enthusiast forum. Got in touch with him, and making the deal worked great. DJ was a real pro -- a pleasure to deal with, and the deal was fantastic. Drove 100 miles since the price was that much better than I found in the DC area. Got there, and the deal was as discussed, no fuss, no hassle. More

My family has purchased 5 vehicles from this dealer/DJ and we're getting ready to purchase our 6th. DJ and the rest of the sales staff have always treated us with great courtesy and respect. They have alw and we're getting ready to purchase our 6th. DJ and the rest of the sales staff have always treated us with great courtesy and respect. They have always kept our needs and concerns as their main focus to ensure it was more than just a sale but a partnership. Our experience with the service department has been the same. Fortunately our vehicles have not required any major repairs outside the scheduled maintenance and service. Scheduling an appointment has always been easy and when necessary getting a loaner car has not been an issue. My family has purchased many new and pre-owned vehicles over the years and no other dealership has ever been concerned with more than getting the sale at that moment. Richmond BMW/Mini has gone above and beyond to ensure they built and nurture a relationship with us that has earned our repeat business over the years. I/we have recommended them to our family & friends and would suggest you make the trip to Richmond (Broad Street location) when in the market for your next new or used BMW or Mini. More