Richmond BMW

As a new BMW owner, I am very pleased with the my purchasing experience at Richmond BMW. Actually, I should more specifically say that I am pleased with my experience working with Steve Lerner. Stev purchasing experience at Richmond BMW. Actually, I should more specifically say that I am pleased with my experience working with Steve Lerner. Steve worked closely with me to understand the car I wanted, the type of deal I wanted to structure, and to ensure that I was satisfied all through the purchasing process. He gave me his candid (and truthful) feedback on options and accessories, and never pressed me for anything that I decided against once he laid out the pros and cons. My schedule is usually pretty hectic, and Steve always did what he could to work with me in that area. Tim St. Clair was wonderful to work with as a Financial Services Manager at BMW. He and Steve had talked with each other before I came to acquire the car, so that he understood the arrangements and the structure of the deal. He also walked me through the various other options I could get with the car, taking all the time needed to walk me through them. My thanks to both Steve and Tim for making this a very painless experience! I woud definitely work with Steve again. More

Steve did an amazing job working with me and getting me back into a BMW. His personality made buying a new car a lot of fun. He knows the product well and found the answer to any questions that I had. back into a BMW. His personality made buying a new car a lot of fun. He knows the product well and found the answer to any questions that I had. Most importantly, although I have now finalized the purchase of my new car, I know that I can always call Steve for any questions that I might have on the vehicle. This is the man to see for a BMW purchase! Frank handled all the financial work for me. He got me a great rate and steered me in the right direction with all the available warranties. Frank is an absolute pleasure to work with (what American doesn't love to here an Australian accent!?) :) BMW is the Ultimate Driving Machine, without a doubt. Richmond BMW on West Broad Street is the Ultimate dealership to do business with. I won't need service on my BMW anytime soon, but when I do, I know the Service department will take care of me with the same level of respect and honesty. What an awesome team!!! More

This was by far the BEST experience I have ever had when buying a car!!! Even though I was purchasing a Jeep and not a BMW, they still treated me like a quality customer. From the minute AJ walked up to buying a car!!! Even though I was purchasing a Jeep and not a BMW, they still treated me like a quality customer. From the minute AJ walked up to my friend and I in the parking lot, until I signed all the documents with Tim...everyone was pleasant and respectful and wanted nothing more than to make sure I walked out of that door a happy customer! Then after all was said and done, the GM called me to make sure I was happy with the car, etc. I couldn’t believe it!!!!! Wonderful employees and the car I purchased was fabulous! I will definitely recommend this dealer to family/friends in the future. More

For anyone out there in internet land that is reading these reviews let me be the first to let you know what kind of attention I received from Steve Lerner. First I owe him apology because I purchased a these reviews let me be the first to let you know what kind of attention I received from Steve Lerner. First I owe him apology because I purchased a new BMW 528i from the dealership south of the river in 2009 after talking with Steve first. Being in sales myself I know what kind of salesman I like to deal with. When I bought my 2008 528i I came into the dealership with a chip on my shoulder and took it out on Steve. Sorry Steve! Now since my 2011 BMW 528i is heading down I-95 from the Baltimore docks I am glad Steve handled my new purchase. He knows these automobiles and will do anything possible to assist. Anyone looking for a BMW new or used do yourself a favor and call Steve Lerner. I promise you won't be disappointed with how he treats you and your new car. Thanks Steve job well done now get my new car ready so I can pick it up!! More

I live in Virginia Beach and found a SUV I was interested in at Richmond BMW online. I contacted the dealership using their website and showed interest the vehicle. Steve Lerner checked into things and answe in at Richmond BMW online. I contacted the dealership using their website and showed interest the vehicle. Steve Lerner checked into things and answered all my questions. I was able to come to a sales agreement with Steve with just a few emails and phone conversations. There was further interest in the SUV, but Steve marked it as sold and didn't sell it out from under me after we had the sales agreement. I had already been approved for a loan with my credit union, but Tim St. Clair was able to beat the rate of the loan and save me money! Tim also helped me transfer my personalized license plates and avoid a DMV visit! They even loaned me a dealer tag and gave me a prepaid envelope to mail it back with! I had a great experience and I plan to start my shopping with Richmond BMW next time, even though I am 120 miles away! Finding great people who will work with you and not play games is great! Steve even gave me a greatest hits CD as a thank you gift! More

Steve was the best salesman we've ever dealt with. I couldn't believe the time he took in making sure we were making the best decision and once we made that decision, he made sure we knew everything the couldn't believe the time he took in making sure we were making the best decision and once we made that decision, he made sure we knew everything there was to know about the car. He set up the phone and made sure everything was in complete working order. After our purchase, Steve set up an appointment with service so that they could go over the car and make some minor adjustments. Throughout the service experience, Steve even made sure we aware of the repairs that were being made. It's been a week since we've picked up our car and Steve called again to make sure we were 100% satisfied. What a great salesman. Rocco and Nancy Morro More

I am writing today to tell you about a continued excellent customer service experience with Crown MINI of Richmond’s service department, most notably with William Clayton “Clay” Milburn. Clay is my excellent customer service experience with Crown MINI of Richmond’s service department, most notably with William Clayton “Clay” Milburn. Clay is my Service Advisor at Crown MINI of Richmond, and has been for more than three years. Clay has always treated me with respect—he is wonderful to work with and is extremely good at his job. He never makes me feel like I’m being “taken” on my service calls—Clay always explains the work to be performed clearly and concisely. I am never in the dark with taking my car to Clay. I can trust that whatever work he recommends on my car is actual necessary repairs, maintenance or recommended services to extend the life of my MINI. Clay always goes the extra mile to ensure that I am a very satisfied customer. Clay has never disappointed me with his persistence and dedication to resolve issues with my MINI. Trust is a word rarely used when discussing the automotive repairs and maintenance industry. Please believe me when I tell you: I trust Clay Milburn with my MINI, and I will trust Clay Milburn with my next MINI. More

I cannot say enough good things about my experience with Crown Mini of Richmond. The service department staff is friendly, efficient and extremely accommodating. Clay, the service manager, is on top of ev Crown Mini of Richmond. The service department staff is friendly, efficient and extremely accommodating. Clay, the service manager, is on top of everything and makes sure he keeps the customer informed. A "Two Thumbs Up" for Crown Mini of Richmond Service Department. More

This was by far the best car buying experience I have had. Paul was extremely straightforward, and was not high-pressure at all. He understood where I wanted to be, and understood when I couldn't make had. Paul was extremely straightforward, and was not high-pressure at all. He understood where I wanted to be, and understood when I couldn't make certain concessions. He did everything he could to accommodate my deal, and we came to an agreement relatively quickly. He went the extra mile on several fronts, and made it a wonderful buying experience. We love our MINI! More

Clay Milburn is great. We bought our MINI almost a year ago, and I had it in for the second time this past week. The first time was for a scheduled paint sealant renewal (which is free from the dealership ago, and I had it in for the second time this past week. The first time was for a scheduled paint sealant renewal (which is free from the dealership, I might add!), at which time Clay addressed a couple of other items like some cosmoline staining, etc. This past week I was in for the first true service, including fluid changes, tire inspection, etc., as well as another sealant renewal for the paint. Clay has been exceptionally professional, is clear about service and timing, and is responsive to requests for information. He does not hesitate to come out and take a look at your vehicle to review concerns and answer questions. I have had nothing but great comments for Crown MINI, and I expect the same will continue. Job well done! More