Back

Richmond BMW

Richmond, VA

4.6
1,317 Reviews

8710 West Broad Street

Richmond, VA

23294

Directions

By Type

Showing 1,317 reviews

August 29, 2010

Steve had a CPO 2007 X5 transferred from Greensboro, NC for us to look at. In less than 24 hours, the car was on the Richmond lot & we had an appointment the following morning to meet with Steve & see the More

by c&bd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Lerner, Steve Lerner
Aug 30, 2010 -

Richmond BMW responded

Thank you for doing business with Richmond BMW. We appreciate you taking the time to tell everyone about your purchase experience. Steve will take great care of you! Richmond BMW Mgmt Team

August 25, 2010

Steven is an excellent representation of your company. He is complete, detailed and will do WHATEVER it takes to help customer. For example, he stepped up unexpectedly to introduce my new BMW 550i to me. More

by suleiqbal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
steven lerner (sp), Steve Lerner
Aug 30, 2010 -

Richmond BMW responded

Thank you for doing business with Richmond BMW. We appreciate you taking the time to tell everyone about your experience. Steve will take great care of you! Richmond BMW Mgmt Team

August 25, 2010

Steve Lerner is very helpful and pleasant to work with. He makes it easy to navigate the car buying process. Dennis Morgan in service is incredibly competent and goes out of his way to accomodate his custo More

by mcrose4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Lerner and Dennis Morgan, Steve Lerner
Aug 30, 2010 -

Richmond BMW responded

Thank you for continuing to do business with Richmond BMW. We appreciate you taking the time to tell everyone about your experience. Steve & Dennis will take great care of you! Richmond BMW Mgmt Team

August 24, 2010

Steve was terrific. making the delivery experience fun, efficient and pleasurable.Learned what I needed to know about the car without spending too much time on what I could learn later. Steve was even kin More

by gregstillman
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
steve lerner, Steve Lerner
Aug 30, 2010 -

Richmond BMW responded

Thank you for continuing to do business with Richmond BMW. We appreciate your repeat business and we also appreciate you taking the time to tell everyone about your experience. Steve will take great care of you! Richmond BMW Mgmt Team

August 23, 2010

My experience with Richmond BMW on August, 23 2010. I went to the dealer for service on my 2009 BMW and walked away with a 2009 Suzuki vehicle thanks to Mr. Steven Lerner's professionalism and attention More

by RaulBMW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Lerner, Steve Lerner
July 27, 2010

I had a desire to surprise my wife with a "sports car" as we travel into our next 74 years of a blessed years. Thru the internet, I searched all of the sports car manufactuters within 200 miles of the Richmo More

by Thomas Giles Sr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Lerner, Steve Lerner
July 25, 2010

This was our first experience in purchasing a new luxury vehicle. They made us feel very comfortable and at ease during the entire process. There can be a lot of information to take in when purchasing a v More

by kknochelmann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Lerner & Frank Sorensen, Steve Lerner
July 25, 2010

The service we received from Steve Lerner and Richmond BMW ranks as the best car buying experience we ever had. Although we live in the northern Virgina area, we purchased our BMW 700 model from Steve be More

by Mmjack1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Lerner, Steve Lerner
July 23, 2010

My experience with BMW of Richmond was great. I sent out an email enquiring about purchasing a X5. Steve Lerner responded to my email with his contact information. I called him and told him what I wanted an More

by gdani
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Lerner, Frank (Financial Service), Steve Lerner
July 20, 2010

It was a pleasure doing business with Steven. He was informative, knowledgeable and to the point. We never felt pressured and he explained everything in detail. We were treated with respect and courtesy More

by avril_purvis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Lerner, Steve Lerner
...
126
...