
Richmond BMW
Richmond, VA
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Steve had a CPO 2007 X5 transferred from Greensboro, NC for us to look at. In less than 24 hours, the car was on the Richmond lot & we had an appointment the following morning to meet with Steve & see the for us to look at. In less than 24 hours, the car was on the Richmond lot & we had an appointment the following morning to meet with Steve & see the X5. Since we live 2 hours away from Richmond BMW, Steve made the necessary calls to NC so he could assure us that the car was in the excellent condition that we expected. Steve carefully & fully reviewed the car & it's numerous systems/packages with us before taking us on a test drive, even requiring that we perform tight U-turn maneuvers to see the turning radius of the car! We feel like we paid a fair price for a terrific car with no pressure from Steve. He's a great guy to work with & it was a pleasure to meet him. The car was detailed beautifully - thanks! We will tell ALL our friends about the wonderful experience we had at Richmond BMW & how fantastic Steve is!! C&B More
Steven is an excellent representation of your company. He is complete, detailed and will do WHATEVER it takes to help customer. For example, he stepped up unexpectedly to introduce my new BMW 550i to me. He is complete, detailed and will do WHATEVER it takes to help customer. For example, he stepped up unexpectedly to introduce my new BMW 550i to me. He understood the car well and was able to explain it features very good detail. More
Steve Lerner is very helpful and pleasant to work with. He makes it easy to navigate the car buying process. Dennis Morgan in service is incredibly competent and goes out of his way to accomodate his custo He makes it easy to navigate the car buying process. Dennis Morgan in service is incredibly competent and goes out of his way to accomodate his customers. We have been very pleased with this dealership. More
Steve was terrific. making the delivery experience fun, efficient and pleasurable.Learned what I needed to know about the car without spending too much time on what I could learn later. Steve was even kin efficient and pleasurable.Learned what I needed to know about the car without spending too much time on what I could learn later. Steve was even kind enough to provide me with a gift cd of Sinatra's greatest hits. Steve is a great asset to Richmond BMW. More
My experience with Richmond BMW on August, 23 2010. I went to the dealer for service on my 2009 BMW and walked away with a 2009 Suzuki vehicle thanks to Mr. Steven Lerner's professionalism and attention went to the dealer for service on my 2009 BMW and walked away with a 2009 Suzuki vehicle thanks to Mr. Steven Lerner's professionalism and attention to detail. He really answered all my questions and worked all the details in the purchase of the vehicle. The vehicle I purchased is for my wife Zoraida. I planned to surprise her with a vehicle that will fulfill her needs; when I arrived at home and show her the vehicle; she was very appreciative for getting a fine vehicle. Steve was very thorough in the hall process. This is the second vehicle I bought from Richmond BMW. One of the reasons why I chose this dealer is because I never felt under pressure in obtaining my BMW and the vehicle I purchased for my wife. Steve is a great asset to your dealer and most of all, a true professional. Thank you Steve. Raul and Zoraida Roman Beltran More
I had a desire to surprise my wife with a "sports car" as we travel into our next 74 years of a blessed years. Thru the internet, I searched all of the sports car manufactuters within 200 miles of the Richmo we travel into our next 74 years of a blessed years. Thru the internet, I searched all of the sports car manufactuters within 200 miles of the Richmond area to locate "the vehicle of choice". On a Friday afternoon,I ventured onto the BMW Richmond lot in my truck and yard work shorts. Steve Lerner came out into the heat to assist me. Well, on Monday, I was pleased to purchase a 2011 Z4 for my wife. Steve was very patient, understanding and worked with me in planning and coordinating the surprise event. Before I left the lot, Steve carefully instructed me on all of the operations of my wife's new DRIVING MACHINE and insisted that I bring back to BMW Richmond so that he could personally conduct a tour of how to operate all of the equipment. Since our purchase, Steve has,on two other occasions, graciously taken his time to personally tutor us on the perks of our new vehicle. I did not originally select Steve or BMW Richmond to be my car dealer, but, I could not have made a better choice. THANKS STEVE It's going to be a good ride. Tommy Giles Sr. More
This was our first experience in purchasing a new luxury vehicle. They made us feel very comfortable and at ease during the entire process. There can be a lot of information to take in when purchasing a v vehicle. They made us feel very comfortable and at ease during the entire process. There can be a lot of information to take in when purchasing a vehicle of this caliber; Frank and Steve were very thorough in explaining every detail about the car and very accomodating in answering all of our questions. The maintenance department went the extra mile in ensuring that the car was perfect for us before we left. Overall, our experience in purchasing a BMW from Richmond BMW was a great experience and would recommend it to anyone. More
The service we received from Steve Lerner and Richmond BMW ranks as the best car buying experience we ever had. Although we live in the northern Virgina area, we purchased our BMW 700 model from Steve be BMW ranks as the best car buying experience we ever had. Although we live in the northern Virgina area, we purchased our BMW 700 model from Steve because of the time, attention to detail and great all around customer service he extended to us. The 90 mile trip to Richmond was well worth it. From the time we ordered our vehicle, took delivery from the South Carolina Performance Center and finalized details at the Richmond dealership, Steve demonstrated a personal comittment to ensuring that our satisfaction was his primary concern. We can't thank Steve enough. More
My experience with BMW of Richmond was great. I sent out an email enquiring about purchasing a X5. Steve Lerner responded to my email with his contact information. I called him and told him what I wanted an an email enquiring about purchasing a X5. Steve Lerner responded to my email with his contact information. I called him and told him what I wanted and the options that were a must. When we arrived at the delership, he had different models available for me to look at. He is very apprachable, friendly and listened to what I wanted. He did not pressure me into purchasing the most expensive vehicle in the lot. In fact there was no pressure at all. I feel that he gave me an honest opinion when I questioned him about the vehicle that I was trying to purchase. He was very patient when I could not chose a vehicle and gave me time to think about which vehicle I really wanted. Frank, the financial service manager, is very down to earth. He helped us feel comfortable and allowed us to ask as many questions as we wanted. He was patient when I did not understand all the paperwork and ensured that I understood what I was signing. Buying my BMW X5 from BMW of Richmond was the best car buying experience that I have ever had. The people that I dealt with, Steve and Frank, were very professional and know their jobs. I would recommend them to anyone looking to purchase a car. More
It was a pleasure doing business with Steven. He was informative, knowledgeable and to the point. We never felt pressured and he explained everything in detail. We were treated with respect and courtesy informative, knowledgeable and to the point. We never felt pressured and he explained everything in detail. We were treated with respect and courtesy.We would highly recommend doing business with him..... More