Richmond BMW

My experience with Richmond BMW on August, 23 2010. I went to the dealer for service on my 2009 BMW and walked away with a 2009 Suzuki vehicle thanks to Mr. Steven Lerner's professionalism and attention went to the dealer for service on my 2009 BMW and walked away with a 2009 Suzuki vehicle thanks to Mr. Steven Lerner's professionalism and attention to detail. He really answered all my questions and worked all the details in the purchase of the vehicle. The vehicle I purchased is for my wife Zoraida. I planned to surprise her with a vehicle that will fulfill her needs; when I arrived at home and show her the vehicle; she was very appreciative for getting a fine vehicle. Steve was very thorough in the hall process. This is the second vehicle I bought from Richmond BMW. One of the reasons why I chose this dealer is because I never felt under pressure in obtaining my BMW and the vehicle I purchased for my wife. Steve is a great asset to your dealer and most of all, a true professional. Thank you Steve. Raul and Zoraida Roman Beltran More

I had a desire to surprise my wife with a "sports car" as we travel into our next 74 years of a blessed years. Thru the internet, I searched all of the sports car manufactuters within 200 miles of the Richmo we travel into our next 74 years of a blessed years. Thru the internet, I searched all of the sports car manufactuters within 200 miles of the Richmond area to locate "the vehicle of choice". On a Friday afternoon,I ventured onto the BMW Richmond lot in my truck and yard work shorts. Steve Lerner came out into the heat to assist me. Well, on Monday, I was pleased to purchase a 2011 Z4 for my wife. Steve was very patient, understanding and worked with me in planning and coordinating the surprise event. Before I left the lot, Steve carefully instructed me on all of the operations of my wife's new DRIVING MACHINE and insisted that I bring back to BMW Richmond so that he could personally conduct a tour of how to operate all of the equipment. Since our purchase, Steve has,on two other occasions, graciously taken his time to personally tutor us on the perks of our new vehicle. I did not originally select Steve or BMW Richmond to be my car dealer, but, I could not have made a better choice. THANKS STEVE It's going to be a good ride. Tommy Giles Sr. More

This was our first experience in purchasing a new luxury vehicle. They made us feel very comfortable and at ease during the entire process. There can be a lot of information to take in when purchasing a v vehicle. They made us feel very comfortable and at ease during the entire process. There can be a lot of information to take in when purchasing a vehicle of this caliber; Frank and Steve were very thorough in explaining every detail about the car and very accomodating in answering all of our questions. The maintenance department went the extra mile in ensuring that the car was perfect for us before we left. Overall, our experience in purchasing a BMW from Richmond BMW was a great experience and would recommend it to anyone. More

The service we received from Steve Lerner and Richmond BMW ranks as the best car buying experience we ever had. Although we live in the northern Virgina area, we purchased our BMW 700 model from Steve be BMW ranks as the best car buying experience we ever had. Although we live in the northern Virgina area, we purchased our BMW 700 model from Steve because of the time, attention to detail and great all around customer service he extended to us. The 90 mile trip to Richmond was well worth it. From the time we ordered our vehicle, took delivery from the South Carolina Performance Center and finalized details at the Richmond dealership, Steve demonstrated a personal comittment to ensuring that our satisfaction was his primary concern. We can't thank Steve enough. More

My experience with BMW of Richmond was great. I sent out an email enquiring about purchasing a X5. Steve Lerner responded to my email with his contact information. I called him and told him what I wanted an an email enquiring about purchasing a X5. Steve Lerner responded to my email with his contact information. I called him and told him what I wanted and the options that were a must. When we arrived at the delership, he had different models available for me to look at. He is very apprachable, friendly and listened to what I wanted. He did not pressure me into purchasing the most expensive vehicle in the lot. In fact there was no pressure at all. I feel that he gave me an honest opinion when I questioned him about the vehicle that I was trying to purchase. He was very patient when I could not chose a vehicle and gave me time to think about which vehicle I really wanted. Frank, the financial service manager, is very down to earth. He helped us feel comfortable and allowed us to ask as many questions as we wanted. He was patient when I did not understand all the paperwork and ensured that I understood what I was signing. Buying my BMW X5 from BMW of Richmond was the best car buying experience that I have ever had. The people that I dealt with, Steve and Frank, were very professional and know their jobs. I would recommend them to anyone looking to purchase a car. More

It was a pleasure doing business with Steven. He was informative, knowledgeable and to the point. We never felt pressured and he explained everything in detail. We were treated with respect and courtesy informative, knowledgeable and to the point. We never felt pressured and he explained everything in detail. We were treated with respect and courtesy.We would highly recommend doing business with him..... More

Crown Mini personnel treat you with respect and like family. They go out of their way to ensure that you have the best customer experience and price. Crown Mini has earned a customer for life. We purcha family. They go out of their way to ensure that you have the best customer experience and price. Crown Mini has earned a customer for life. We purchased two minis within a one month span. In fact, we special ordered one. When it came in, we saw one that we liked better. It was a Laurel Special Edition Clubman. Paul Baldwin was gracious about our desire to switch vechicles. He worked up the numbers and gave us a great deal. Keep up the good work. More

We had been car shopping for about a month when we walked into BMW of Richmond. At the time we were not sold on BMW, but after meeting Steven Lerner and test driving the 335i- we were hooked. Steven knew e into BMW of Richmond. At the time we were not sold on BMW, but after meeting Steven Lerner and test driving the 335i- we were hooked. Steven knew everything about the car which made it fun and after we purchased the car he made sure we knew how to reset and program just about anything. There was a stain on the headliner and when we spoke to the guys there, they quickly got it into the shop and afterwards you couldn't even tell there was ever a rust stain. Overall, these guys listened to what we wanted out of a car and were able to make us an offer we just couldn't refuse! We LOVE our new Beamer, and it's all thanks to the gentlemen at BMW of Richmond. More

First and foremost Steven was very cordial, warm,and First and foremost Steven was very cordial, warm,and friendly. He took time to make sure we were well informed about the purchase we wanted to make. First and foremost Steven was very cordial, warm,and friendly. He took time to make sure we were well informed about the purchase we wanted to make. Steven did an excellent job helping us become familiar with the X5 we test drove. I feel as though he gave us the fairest price he could. Overall, he made our experience a good one. More

I stopped by in July of 2009 and spoke with Steven Lerner. I gave him my criteria of what I wanted in a new BMW 328I X-Drive. He called me the following week with the cars he had a on his lot that h Lerner. I gave him my criteria of what I wanted in a new BMW 328I X-Drive. He called me the following week with the cars he had a on his lot that he thought I would be interested in. I decided on the Barberra Red and told him I would be in late August when my husband would be in town. We did all of the negotiations via telephone including the trade in of my 2008 Acura RDX. The dealership had my car in the showroom when I arrived with a sign saying "Sold to Mrs. Susan Chichester". I was thrilled! It was the smoothest transition I have ever dealt with in purchasing a new car. I would highly recommend Steven Lerner and BMW of Richmond! More