Richmond BMW

My experience with this dealership has been the best I have EVER had at any dealership. It was amazing, enjoyable, and an experience I could repeat again and again. I have been in dealerships with my in- have EVER had at any dealership. It was amazing, enjoyable, and an experience I could repeat again and again. I have been in dealerships with my in-laws, parents, children to help them through would is normally an exhausting process and always seems to leave you feeling a little dirty if not down right depressed. It isn't just that you know what you are paying with no haggle pricing, I've been to Saturn dealers, it is more that they sell their cars much like a real estate agent would sell a house, they listen, and help you to figure out the best fit for you. What is going to make you happy. I can't say enough about the whole dealership, because it wasn't just the sales people I had the pleasure to work with, but it extends to the financing and the repair shop as well. They just make you feel welcome, pressured, and as happy about your new purchase as you are. It is a standard that every dealership in the United States should aspire to. I test drove 3 models, then test drove a previous one again. Then went home...did they accost me from leaving as has happened in other places...no! They said, sure go home and think about it, we want you to be happy with what you buy. AMAZING!! Well I figured out the one I wanted, and did a custom built car. I emailed Nancy to let her know and if should could find one comparable I would be more than happy to buy an existing one. When I showed up she had a list and went through it with me, helping me to decide what was most important to me. We found one at another dealer that was a great deal and they took it from there! I cannot say enough about this dealership, I just wish they sold every type of car out there, just in case when I'm ready for my next one, it won't matter what I buy, just so I can buy it through them. Another very happy customer!! More

Great and friendly service! I received a phone call when my vehicle was ready; which was well before the time it was promised. My car was beautifully cleaned. The staff was all very friendly and helpful. my vehicle was ready; which was well before the time it was promised. My car was beautifully cleaned. The staff was all very friendly and helpful. Hi highly rate this BMW service center above all others in the area! More

Not only is my 'new' 2007 BMW 328i convertible hard top a great find, but working with the Richmond BMW recently, brought back 'service' to the car experience. I must admit I contacted them because of the r great find, but working with the Richmond BMW recently, brought back 'service' to the car experience. I must admit I contacted them because of the ratings on this web site, but they came through! From my conversations with Steven Lerner in Sales to the Service department and Tim in financing(main.& warranty) they all made me feel welcome and appreciated as a new BMW owner. Thank you Richmond BMW for your attention to details and excellent advice. smiles, Nancy Cassano More

By far the best car buying experience we've ever had! While it took a bit longer than we expected, we should have known their excellent service would have everyone in town buying from them. Paul is exce While it took a bit longer than we expected, we should have known their excellent service would have everyone in town buying from them. Paul is exceptionally knowledgeable and easy to work with. We drove up from Virginia Beach, and he went out of his way to be accommodating. Not only did we get a great vehicle, but they gave us a phenomenal deal on our trade-in. We highly recommend them! More

I was on a MAJOR time constraint (45 mins) and I had credit issues. Steve worked with me endlessly on the financing, walked us through everything, and really took the initiative to make sure we were ve credit issues. Steve worked with me endlessly on the financing, walked us through everything, and really took the initiative to make sure we were very happy. He was super accomodating, and made sure we were in and out on time. no surprises, no funny business with the price or financing. No irritating sales tactics or pushiness. PERFECTION More

The only criticism we have on our experience is that paperwork got lost a few times and we had to redo all the financial documents. A copy of our licenses had to be made 3 times; the approval letter fr paperwork got lost a few times and we had to redo all the financial documents. A copy of our licenses had to be made 3 times; the approval letter from our credit union was misplaced. Other than that, Rick did a great job. He was friendly, helpful, patient and did not harrass or push us into making a purchase. He followed our lead. More

Steve makes the car buying experience a pleasure. He works hard at finding the vehicle that you want. He is a unique individual in the car buying world. We have bought multiple cars from Steve and have works hard at finding the vehicle that you want. He is a unique individual in the car buying world. We have bought multiple cars from Steve and have our cars serviced at Richmond BMW. Cannot say enough positive things about them. More

Initially, my wife and I had not intended to buy a BMW. However, the pricing program and the fairness of the trade-in process made the difference. The staff, inclusive of all the above personel named, was However, the pricing program and the fairness of the trade-in process made the difference. The staff, inclusive of all the above personel named, was attentive and professional in their approach. The entire process was fairly painless and the outcome exceeded our expectations. Would have no problem having our sons, or friends, purchase a vehicle at this dealership. More

What a great experience! We owned a variety of other cars (BMW, Lexus, Acura …) but from the beginning to the end, the buying experience offered by Steve Learner and the Richmond BMW dealership is the best o (BMW, Lexus, Acura …) but from the beginning to the end, the buying experience offered by Steve Learner and the Richmond BMW dealership is the best one I ever had. After waiting for a reply for more than 5 days after my internet inquiry to the BMW in Midlothian, I placed an inquiry to the Richmond BMW on West Broad Street. Steve Lerner responded in less than 5 minutes! Not only was he knowledgeable and professional, but his personality made it seem like we were buying a car from a friend. After reading a few glowing reviews about Steve, I told my husband that we got really lucky to have the opportunity to work with him. Well, he not only lived up to his reputation but he certainly exceeded our expectations. Steve paid careful attention to what we told him! I told him that I dread buying a new car because I hate the cat and mouse play between the seller and the customer, but I am not ready to avoid it because I do not want to pay an overpriced price. He did an exceptional job offering us a "no pressure sales" while not giving us a second the feeling that we are being ignored or not heard... Steve was absolutely great to work with and made the car buying experience painless. He is patient and knowledgeable, an enthusiastic guy that believes that if you make a customer happy, he will come back. So, he makes sure you’ll come back … we certainly will!!! We would recommend him in a heartbeat. Although we were BMW owners, Steve took the time to set up and explain functions in the car we forgot that we had in the car. Steve’s performance was complemented by that of his colleagues. All the dealership employees we interacted with worked as a team, processing the sale and prepping the vehicle. They were all friendly! All we had to do was enjoy our new car. We highly recommend this dealership if you are in the market to buy a BMW. Ask to work with Steve Learner, Dimitri, and Tim St. Clair and your car buying experience will be the best one ever! More

Everyone at Crown Mini of Richmond provided excellent customer service. Everyone from the receptionist to the General Manager was polite, informative and very helpful. Anja Heyne, my Client Advisor was customer service. Everyone from the receptionist to the General Manager was polite, informative and very helpful. Anja Heyne, my Client Advisor was kind, knowledgeable, informative delivering excellent customer service. Mrs.Heyne answered all questions and presented an honest and truthful demeanor, she was also very well versed in product education and demonstration. Mrs. Heyne was delightful and reassuring during my test drive with the Mini Cooper and I felt immediately relaxed and confidant. Buying an automobile today is usually a harrowing experience, once completed you often feel totally ripped off, but with Mrs. Heyne and Crown Minis no haggle arrangement you know up front exactly what the purchase price is and how the sale is going to proceed step by step; this instills trust and confidence in the Company and in the product. I love my Mini Cooper, it drives fantastic, gives great gas mileage and is a joy. I would highly recommend buying a Mini Cooper but only at Crown Mini of Richmond! KUDOS to Mrs. Anja Heyne and The Crown Mini Dealership Crew! More