Richmond BMW

These guys go out of their way to always do the right thing for the customer. If more dealerships just understood its not the sales process that customers remember when they go to buy a new car, it's th thing for the customer. If more dealerships just understood its not the sales process that customers remember when they go to buy a new car, it's the way they were treated by the service department. I am on my sixth vehicle serviced by this dealer and they are why I keep going back to BMW. More

Please read this before servicing your vehicle at Richmond BMW--- First, let me start by saying just because you have an appointment doesn't mean you will receive any assistance at your appointmen Richmond BMW--- First, let me start by saying just because you have an appointment doesn't mean you will receive any assistance at your appointment time. I made an appointment for service for 7:30am and waited until 8:15am to be helped. I brought my 2002 5 series to Richmond BMW for servicing for a few repairs including the alarm. The alarm would randomly sound and drain the battery. After $1200, the service manager said everything was fixed including the alarm problem. A day after I picked it up, I locked the car thinking the alarm was fixed and it drained the battery while I was in the movie theater for a couple of hours. I called the service department and explained the situation. They said it would be $125 to have them look at it again. I asked them to look at it for free since they told me it was fixed. They hesitantly told me to come back in. I dropped it off the next day and it didn't take them long to call me to say the alarm system needed to be replaced to the tune of $1400. I let them know I wasn't going to pay for a replacement and I couldn't pick up the car for a couple of days since I was out of town on business. The technicians were fine with that and told me I could pick up the car anytime. A couple days later, I went to pick up the car and the technicians had locked the car causing the alarm to drain the battery! I asked if they could assist me to get my car to start and the technician said, "What do you want me to do, give you a free battery?" then chuckled and walked away. I followed him to ask if they had jumper cables and they did not. After a few minutes, a couple of other technicians came out to assist me and were clueless about how to access the battery when the car was dead, so I showed them. After about 20 minutes of discussing and fidgeting around, they decided to tow the car outside the service bay and try to charge the v8 with a v4 portable charging unit! That wasn't going to work, which I told them, and after another 15-20 minutes, the car was still dead. The technicians made some less than thoughtful comments such as, "you should have paid to get it fixed." I asked to speak to the service manager, who was not there so I was directed to the general manager. He informed me that their technicians were busy and he couldn't have them spend time on this. I let him know that my time was valuable too and because I had been treated so poorly, I would like a new battery. He didn't take me seriously and told me to wait outside while he talked to his service team about my issue. I repeatedly asked for a new battery but it wasn't until I sat down in the lobby and started talking to his customers that he pulled me back outside and told me he would give me a battery if I left the waiting room. I agreed and after 2 hours of xxxx, I was able to leave. Funny part about it is before this situation, I would have gladly traded it in for a newer model in the near future! Their total disregard for their customers is outrageous! Their technicians don't know about the cars they work on and only know how to replace, not repair. They are owed by Crown Automotive which owes the Richmond BMW, Mini and Acura dealerships on West Broad Street and the BMW dealership in Midlothian and Charlottesville. Avoid a headache-take your car somewhere else for servicing and buy your next BMW in Northern VA or Hampton Roads. I certainly will! More

Cheryl Bowman worked perfectly with me on my lease situation. She listened well and understood my needs and therefore didn't waste any of my time. She delivered a great deal on the exact car that I situation. She listened well and understood my needs and therefore didn't waste any of my time. She delivered a great deal on the exact car that I wanted and was pleasant and efficient throughout. I recommend her highly. More

To Richmond BMW Hello, On March 18th, I went car To Richmond BMW Hello, On March 18th, I went car shopping and came to Richmond BMW to look for a used vehicle. I was met by Steve Lerner who pro To Richmond BMW Hello, On March 18th, I went car shopping and came to Richmond BMW to look for a used vehicle. I was met by Steve Lerner who proceeded to take me through one of the most pleasant and informative car buying experiences I can remember. It’s all too common to run into obnoxious car salesmen who only want to get your signature and their commission as fast as possible. Steve Lerner proved to be a wonderful exception to that cliche, and he has ensured that I will be coming back to your dealership for years to come. Thank you very much. Regards, Ron Bucks More

1st time I had bought a car at a dealership and it was easy and pleasant. I found a used 2005 BMW 325i on the internet, went in, and it was in the showroom. A manager? pulled a sales person out of a mee easy and pleasant. I found a used 2005 BMW 325i on the internet, went in, and it was in the showroom. A manager? pulled a sales person out of a meeting, Remington Rand, so I didn't have to wait, and he was friendly, professional, and very knowledgeable. He gave me a test drive, showed me the engine, the inside, driving with the sports or manual drive, where the controls were, and went on different types of roads so I could see how the car performed, from curves to turns to interstate. Insurance, registration transfer, financing, title transfer, maintenance plan options, (coffee), etc. was all done by the dealership, Frank Sorensen, excellent service, with documents in general well-organized and information up front from interest rate, to car faxes to appraisal to trade-in value. The car I was purchasing was detailed, Remington transfered the tags from my previous car, got my old EZPass off the windshield, (no small feat), helped me transfer items, and Frank had another young gentleman follow me home, (well over an hour there and back), so that I would not have to make another trip with the title, etc. They were proud of their cars and what they do. Overall, incredible service, a great experience, and a really nice car. More

Oh, what a feeling! Sorry, Toyota but that phrase now belongs here. I got the car that I love from a sales rep who treated me like family and a finance manager who treated me with respect. I did more tha belongs here. I got the car that I love from a sales rep who treated me like family and a finance manager who treated me with respect. I did more than buy a car, I joined a club of proud owners. More

Buying a car has never been so much fun! Thanks to Paul Baldwin I got exactly the Mini I wanted at the price I wanted to pay (actually, slightly less). He really went the extra mile to find what I wanted Baldwin I got exactly the Mini I wanted at the price I wanted to pay (actually, slightly less). He really went the extra mile to find what I wanted ~ no pressure to buy something else. He kept me updated on the status of the car (it's in port, it's snowed in, it's on the way...)and handled every detail including insurance and registration. He walked me through the operation of the car (keyless entry! windows that don't crank! sideview mirror I can adjust from the driver's seat! openometer! vented glove box! What will they think of next?) and offered to answer any other questions I might have, anytime. Frank Sorensen handled all the financial details without a hitch and gave me a couple of good restaurant recommendations as well! Everyone was friendly, including the receptionist we got to take a picture! Great experience, And I do love my Mini! More

Several years ago I had a very unpleasant experience with a dealership and have avoided them like the plague ever since. I originally came into Crown just to do research on a used MINI and was immediately pu a dealership and have avoided them like the plague ever since. I originally came into Crown just to do research on a used MINI and was immediately put at ease by the helpfulness and low-key attitude of the staff. Steve Lerner and Young Choe answered all my questions, explained their financing options, made me an excellent offer and even helped me dispose of a terminally-ill older car. Dmitriy Shapovalov had me in stitches as he walked me through the financing process. They all took the time to get to know me and explore my needs before I drove off with the MINI of my choice. Disposal of the old car and DMV paperwork was all taken care of with no work on my part and I was out of there in a relatively short period of time. I am extremely pleased with my purchase and the experience I had at Crown and will be recommending them whole-heartedly. Thank you! More

So I go in to get the oil change and state inspection warranty ran out in Dec 09. But the car was at dealer in Nov. 09 and they check the car and said everything looks good. Now today while getting the o warranty ran out in Dec 09. But the car was at dealer in Nov. 09 and they check the car and said everything looks good. Now today while getting the oil change on my dime they tell me that the radiator needs flushing has not been flush in over two year and power steering needs flushing also looks a little dark, over $400 to do both. How in the xxxx can they not see this less then 2 months ago while car is under warranty? But now that it is on my dime they can fine a needle in a haystack. Then to top that it took them 2 hours to change the oil ask me if I wanted the other two flushed. the time on the sheet stated 1.0 hour and 1.3 hour I said I need to be out of here by 12n it is now 11:23a he comes back and said they can do it I said how it took you 2 hours to change the oil how are you going to change radiator fluid and power steering fluid in less then 30 min he said he will get someone to help. What xx ! ps and no car wash!!!! Not even a offer!!! More

My wife and I were introduced by the very warm and accommodating Greg, the assistant manager, to Steve on December 30th in the mid-afternoon who assured us he could assist us with our search for eithe accommodating Greg, the assistant manager, to Steve on December 30th in the mid-afternoon who assured us he could assist us with our search for either a pre-owned 3 series or Mini. Steve was wonderful! His honesty and integrity stood out immediately when we identified a suspension problem in the first car (Mini S) my wife drove. Steve agreed there was a problem, indicated it needed to be fixed, and we moved on to another car. The second car (Mini) proved to be the winner and the car was ready, as Steve promised, the next morning (New Year's Eve), with the hood touched up and the rear shade fixed as we had requested. Throughout the buying process Steve made sure our interests and the dealership's were well-served. He has been in touch with us several times since our purchase, both in writing and over the phone, to be certain we are happy with our "new" car. We are delighted to add a Mini to our BMW-centric family and could not be happier with our purchase from Crown BMW-Richmond and from Steve. Matt Perry, the manager of the store from whom we had previously bought a CPO BMW in Charlottesville, could not have been more gracious in greeting us when we arrived in his Richmond showroom and in providing us with a very aggressive sales price on the car. I would heartily recommend Crown BMW-Mini-Richmond to anyone looking to purchase a quality vehicle from an absolutely first-class sales operation. We will be back to Richmond for our future automotive needs, even if we have a BMW dealership locally. More