Richmond BMW

The salesman was extremely knowledgeable; however, not overbearing and pushy. After I inquired about a particular vehicle, I was provided a test drive and all the vehicle options were explained. Had been overbearing and pushy. After I inquired about a particular vehicle, I was provided a test drive and all the vehicle options were explained. Had been to several dealers in VA but the price and professionalism at Richmond BMW made me come back and make a purchase. More

Steve was great. We spent the day looking at and test driving vehicles until we found a great pick. Steve was more than willing to search for the best fit for our budget and driving preferences. We have driving vehicles until we found a great pick. Steve was more than willing to search for the best fit for our budget and driving preferences. We have now bought 4 certified pre-owned vehicles from Richmond BMW and will continue to be repeat customers. More

My experience with this dealership has been the best I have EVER had at any dealership. It was amazing, enjoyable, and an experience I could repeat again and again. I have been in dealerships with my in- have EVER had at any dealership. It was amazing, enjoyable, and an experience I could repeat again and again. I have been in dealerships with my in-laws, parents, children to help them through would is normally an exhausting process and always seems to leave you feeling a little dirty if not down right depressed. It isn't just that you know what you are paying with no haggle pricing, I've been to Saturn dealers, it is more that they sell their cars much like a real estate agent would sell a house, they listen, and help you to figure out the best fit for you. What is going to make you happy. I can't say enough about the whole dealership, because it wasn't just the sales people I had the pleasure to work with, but it extends to the financing and the repair shop as well. They just make you feel welcome, pressured, and as happy about your new purchase as you are. It is a standard that every dealership in the United States should aspire to. I test drove 3 models, then test drove a previous one again. Then went home...did they accost me from leaving as has happened in other places...no! They said, sure go home and think about it, we want you to be happy with what you buy. AMAZING!! Well I figured out the one I wanted, and did a custom built car. I emailed Nancy to let her know and if should could find one comparable I would be more than happy to buy an existing one. When I showed up she had a list and went through it with me, helping me to decide what was most important to me. We found one at another dealer that was a great deal and they took it from there! I cannot say enough about this dealership, I just wish they sold every type of car out there, just in case when I'm ready for my next one, it won't matter what I buy, just so I can buy it through them. Another very happy customer!! More

Great and friendly service! I received a phone call when my vehicle was ready; which was well before the time it was promised. My car was beautifully cleaned. The staff was all very friendly and helpful. my vehicle was ready; which was well before the time it was promised. My car was beautifully cleaned. The staff was all very friendly and helpful. Hi highly rate this BMW service center above all others in the area! More

Not only is my 'new' 2007 BMW 328i convertible hard top a great find, but working with the Richmond BMW recently, brought back 'service' to the car experience. I must admit I contacted them because of the r great find, but working with the Richmond BMW recently, brought back 'service' to the car experience. I must admit I contacted them because of the ratings on this web site, but they came through! From my conversations with Steven Lerner in Sales to the Service department and Tim in financing(main.& warranty) they all made me feel welcome and appreciated as a new BMW owner. Thank you Richmond BMW for your attention to details and excellent advice. smiles, Nancy Cassano More

By far the best car buying experience we've ever had! While it took a bit longer than we expected, we should have known their excellent service would have everyone in town buying from them. Paul is exce While it took a bit longer than we expected, we should have known their excellent service would have everyone in town buying from them. Paul is exceptionally knowledgeable and easy to work with. We drove up from Virginia Beach, and he went out of his way to be accommodating. Not only did we get a great vehicle, but they gave us a phenomenal deal on our trade-in. We highly recommend them! More

I was on a MAJOR time constraint (45 mins) and I had credit issues. Steve worked with me endlessly on the financing, walked us through everything, and really took the initiative to make sure we were ve credit issues. Steve worked with me endlessly on the financing, walked us through everything, and really took the initiative to make sure we were very happy. He was super accomodating, and made sure we were in and out on time. no surprises, no funny business with the price or financing. No irritating sales tactics or pushiness. PERFECTION More

The only criticism we have on our experience is that paperwork got lost a few times and we had to redo all the financial documents. A copy of our licenses had to be made 3 times; the approval letter fr paperwork got lost a few times and we had to redo all the financial documents. A copy of our licenses had to be made 3 times; the approval letter from our credit union was misplaced. Other than that, Rick did a great job. He was friendly, helpful, patient and did not harrass or push us into making a purchase. He followed our lead. More

Steve makes the car buying experience a pleasure. He works hard at finding the vehicle that you want. He is a unique individual in the car buying world. We have bought multiple cars from Steve and have works hard at finding the vehicle that you want. He is a unique individual in the car buying world. We have bought multiple cars from Steve and have our cars serviced at Richmond BMW. Cannot say enough positive things about them. More

Initially, my wife and I had not intended to buy a BMW. However, the pricing program and the fairness of the trade-in process made the difference. The staff, inclusive of all the above personel named, was However, the pricing program and the fairness of the trade-in process made the difference. The staff, inclusive of all the above personel named, was attentive and professional in their approach. The entire process was fairly painless and the outcome exceeded our expectations. Would have no problem having our sons, or friends, purchase a vehicle at this dealership. More