Richmond BMW

I found an online listing for a BMW 323Ci at Richmond BMW that I was very interested in and went over to the dealership to take a look at it. I had initially emailed Adam Herbert to express interest in the c that I was very interested in and went over to the dealership to take a look at it. I had initially emailed Adam Herbert to express interest in the car, so I stopped by the dealership while on lunch to take a look at it. From the minute I got there, I was offered help by 3 different people and Steven Lerner showed me the car and took me for a test drive. The car was in excellent condition and I could tell that they put a lot of effort into keeping the car looking its best. They allowed me to take the car home for the evening for an extended test drive, and I instantly fell in love with the car. When I returned the vehicle the next day, Adam Herbert took his time answering all of my questions and worked hard to meet our very strict budget. I decided to take a few days to think about whether or not I could afford the car, and James Williams called me to follow up and see if there is any way they could work with me to meet my demands. I ended up buying the car a few days later. The process was SO easy, and it was great to work with a dealer that wasn't pushy, that took the time to listen to me. At one point, Adam even offered to compile a list of cars that met all of my demands, but I went with my gut and took home the 323. Since I purchased the car only 4 days ago, I have gotten multiple follow-up calls from the dealership. It's clear that they are interested in making sure that I am happy and confident in my purchase. Adam has since followed up with me regarding a second key for the car (the original owner only turned in one with the car) and has assured me that he will order one and have it sent to my home. I have never worked with a dealership that took such good care of their customers and from now on, they will be my first resource to turn to if I am ever in the market for a car again. Additionally, I will be sure to take my new BMW and my Acura there for service; I know I can expect superior customer service from them, and I am truly happy with the experience I had. Thank you for the great experience (and the AWESOME car!), Kim Z. Richmond, VA More

Dear Mr. Lerner, I wanted to say thank you for the Dear Mr. Lerner, I wanted to say thank you for the excellent service you provided to me during my purchase of my 2011 328i. I absolutely love the Dear Mr. Lerner, I wanted to say thank you for the excellent service you provided to me during my purchase of my 2011 328i. I absolutely love the car!!!!!. You responded to my onlne inquiry very quickly and we were able to close the deal within only a few days. That I found really impressive because I only had a few days before the zero down promo ended and though we would never make it and I was going to lose out on the opportunity. Instead you made it all possible. Your attention to detail and you taking the time to go over all the features of the car and spend hours with me I though was also impressive. I will certainly come back to you when I am ready to trade my car. Please also let Mr. StClair know how much I appreciate his help with the financing and getting that paperwork together in such a short space of time. More

We bought our 2nd BMW from Steve Lerner. Steve took time w/ us from our exploration stage through the final purchase, never pushy,only informing. He is a true professional, fun, and pleasant. He knows his w/ us from our exploration stage through the final purchase, never pushy,only informing. He is a true professional, fun, and pleasant. He knows his products. He has great attention to detail. More

We recently ordered and picked up a 328i Coupe (our first BMW). Steve Lerner was extremely helpful and PATIENT (we took about 6 months to choose our car) His passion for BMWs was evident in every one of our BMW). Steve Lerner was extremely helpful and PATIENT (we took about 6 months to choose our car) His passion for BMWs was evident in every one of our numerous conversations and he provided an exceptional customer experience! He kept us informed as our car moved from one destination to the next and set up our delivery on short notice to accomodate our schedules. He also took a great deal of time and even stayed after hours the evening he delivered the car to explain the various options in detail; which we truly appreciated so we wouldn't have to read every page of the manual. As an added surprise, Steve downloaded some of our favorite "Oldies" tunes - a very nice personal touch! Steve Lerner is an asset to Richmond BMW and I would definitely recommend him to anyone in the market for a BMW. More

My experience at Richmond BMW was wonderful. My salesperson was Steve Lerner, and he was WONDERFUL. He made sure my questions were answered, he was unfailingly patient with me, and was no pressure salesperson was Steve Lerner, and he was WONDERFUL. He made sure my questions were answered, he was unfailingly patient with me, and was no pressure. After the sale, he has followed up with me to ensure everything is satisfactory. I am not someone who is easy to please, but i can honestly say that Steve provided the best car buying experience I have ever had. I would recommend him and the dealership to anyone looking for the ultimate driving experience!!! More

I am extremely satisfied with my experience at Richmond BMW but most especially with the service provided by Cheryl Bowman .. Cheryl stayed focused on attaining the highest level of customer satisfaction . BMW but most especially with the service provided by Cheryl Bowman .. Cheryl stayed focused on attaining the highest level of customer satisfaction .. she is good natured, funny, knowledgeable and caring.. She listened to my wants, understood my needs and calmed my fears.. her suggestions contributed to making my dream become a reality .. I am now a proud member of the BMW family and thank Cheryl for the total experience .. Cheryl, you are indeed an asset to your team .. thanks and thanks, again .. Gwyn More

Steve Lerner went out of his way to provide the best customer service. We especially apprecciated the personal touches that he provided. He bought each of my daughters and me a CD for the new car. He customer service. We especially apprecciated the personal touches that he provided. He bought each of my daughters and me a CD for the new car. He was very thorough when reviewing all of the features of the car. More

I first met Steve Lerner last November when I stopped into Richmond BMW to look at options for an entry level BMW. I knew within the first ten minutes of meeting him that he is a trustworthy, honest pers into Richmond BMW to look at options for an entry level BMW. I knew within the first ten minutes of meeting him that he is a trustworthy, honest person who genuinely wants to help people make the right decision, rather than pressure them into a purchase that's not a perfect fit. Although he offered me a great deal on a red 2009 128i, the timing wasn't right and I told Steve I had to pass on the offer. I assured him that it wasn't a matter of "if" I would buy a BMW from him, but rather "when". I kept his information in my phone for almost a year. A week ago when I decided it was time to buy my new car, I gave him a call. The next day I went into the dealership, he found me the exact car I wanted(a Space Gray, 2011 128i Coupe)and within 2 days, it was delivered and sitting in the middle of the showroom with my name on it. My experience with Steve as well as the rest of the staff at Richmond BMW was fantastic. Steve really listened to me, was incredibly responsive and bent over backwards to make sure the purchase was flawless. I would recommend him and Richmond BMW to anyone who is looking for a fair deal from a respectable dealership. In fact, Steve's service was so great, I even named my car after him :). More