Richmond BMW

We bought a 2011 535i from Steve today and had a very positive experience. He was very professional, informative, and genuine. He explained the details of the car we were interested in as well as a few positive experience. He was very professional, informative, and genuine. He explained the details of the car we were interested in as well as a few others and was very knowledgeable. At no time did we feel pressured or uncomfortable and he was very considerate of our time schedule. Once we decided to purchase the car, Dimitri and Frank were just as friendly and helpful. We highly recommend Steve and the team at Richmond BMW. More

encouraging experience. willing to negotiate vehicle price. this is my sixth bmw purchase. i have never bought any of my bmws from my local bmw dealer. i drove from lancaster, pa. to richmond, va. to b price. this is my sixth bmw purchase. i have never bought any of my bmws from my local bmw dealer. i drove from lancaster, pa. to richmond, va. to buy my 2010 bmwx5 awd 35d and i'm happy i did. would recommend bmw of richmond anytime. More

My new 335d is my dream car! I can't believe I waited so long to buy it! Basically, I put off getting a new car for years because I dreaded having to deal with the sales people. I had no idea there was an long to buy it! Basically, I put off getting a new car for years because I dreaded having to deal with the sales people. I had no idea there was anyone like Steve Lerner to help me! Steve was so nice and helpful; I felt like he treated me as he would treat someone in his own family. Everyone at the dealership was wonderful to work with; they really listened instead of trying to "sell" me. Frank was able to help me stay within my budget and took a lot of time answering all my questions and explaining things to me very patiently. I was really nervous going in by myself but they made me feel totally comfortable. I would highly recommend Steve Lerner in particular, but everyone at Richmond BMW exceeded my expectations. Steve took so much time teaching me about all the features on my new car - I feel like he really went overboard on the time he took with me - and it was most appreciated! I will definitely buy my next car from Richmond BMW. -Crystal Walton Huddleston More

We have purchased many cars over the years, including several luxury cars, but this was by far the best buying experience. Steve is very knowledgeable and patient. We visited and spent several hours on several luxury cars, but this was by far the best buying experience. Steve is very knowledgeable and patient. We visited and spent several hours one day looking at cars, but didn't purchase anything. Steve continued to look out for what we wanted and when a car matching our wishes arrived at the dealership he called us immediately. We visited the dealership again, test drove it and purchased it. Aside from all the time Steve spent helping us to find the right car on our first visit, the many test drives and his patience with all our questions, Steve spent more than an hour explaining all the car's features to us; which was terrific. Also impressive was how everyone at the dealership help each other out. Everyone we met, Steve, Tim, Dimitri, Peter and Adam were friendly and very helpful. Thanks for a great experience, Manuel and Grace More

I have bought more cars in my life than I care to remember. I just purchased my 4th Mini from Crown. Nothing more to say. Sales, Servcice and everyone associated with Crown Mini is just awesome. If remember. I just purchased my 4th Mini from Crown. Nothing more to say. Sales, Servcice and everyone associated with Crown Mini is just awesome. If you are in the market for a vehicle (any vehicle) your lst stop shoud be at Crown. There will be no more looking. More

I found an online listing for a BMW 323Ci at Richmond BMW that I was very interested in and went over to the dealership to take a look at it. I had initially emailed Adam Herbert to express interest in the c that I was very interested in and went over to the dealership to take a look at it. I had initially emailed Adam Herbert to express interest in the car, so I stopped by the dealership while on lunch to take a look at it. From the minute I got there, I was offered help by 3 different people and Steven Lerner showed me the car and took me for a test drive. The car was in excellent condition and I could tell that they put a lot of effort into keeping the car looking its best. They allowed me to take the car home for the evening for an extended test drive, and I instantly fell in love with the car. When I returned the vehicle the next day, Adam Herbert took his time answering all of my questions and worked hard to meet our very strict budget. I decided to take a few days to think about whether or not I could afford the car, and James Williams called me to follow up and see if there is any way they could work with me to meet my demands. I ended up buying the car a few days later. The process was SO easy, and it was great to work with a dealer that wasn't pushy, that took the time to listen to me. At one point, Adam even offered to compile a list of cars that met all of my demands, but I went with my gut and took home the 323. Since I purchased the car only 4 days ago, I have gotten multiple follow-up calls from the dealership. It's clear that they are interested in making sure that I am happy and confident in my purchase. Adam has since followed up with me regarding a second key for the car (the original owner only turned in one with the car) and has assured me that he will order one and have it sent to my home. I have never worked with a dealership that took such good care of their customers and from now on, they will be my first resource to turn to if I am ever in the market for a car again. Additionally, I will be sure to take my new BMW and my Acura there for service; I know I can expect superior customer service from them, and I am truly happy with the experience I had. Thank you for the great experience (and the AWESOME car!), Kim Z. Richmond, VA More

Dear Mr. Lerner, I wanted to say thank you for the Dear Mr. Lerner, I wanted to say thank you for the excellent service you provided to me during my purchase of my 2011 328i. I absolutely love the Dear Mr. Lerner, I wanted to say thank you for the excellent service you provided to me during my purchase of my 2011 328i. I absolutely love the car!!!!!. You responded to my onlne inquiry very quickly and we were able to close the deal within only a few days. That I found really impressive because I only had a few days before the zero down promo ended and though we would never make it and I was going to lose out on the opportunity. Instead you made it all possible. Your attention to detail and you taking the time to go over all the features of the car and spend hours with me I though was also impressive. I will certainly come back to you when I am ready to trade my car. Please also let Mr. StClair know how much I appreciate his help with the financing and getting that paperwork together in such a short space of time. More

We bought our 2nd BMW from Steve Lerner. Steve took time w/ us from our exploration stage through the final purchase, never pushy,only informing. He is a true professional, fun, and pleasant. He knows his w/ us from our exploration stage through the final purchase, never pushy,only informing. He is a true professional, fun, and pleasant. He knows his products. He has great attention to detail. More

We recently ordered and picked up a 328i Coupe (our first BMW). Steve Lerner was extremely helpful and PATIENT (we took about 6 months to choose our car) His passion for BMWs was evident in every one of our BMW). Steve Lerner was extremely helpful and PATIENT (we took about 6 months to choose our car) His passion for BMWs was evident in every one of our numerous conversations and he provided an exceptional customer experience! He kept us informed as our car moved from one destination to the next and set up our delivery on short notice to accomodate our schedules. He also took a great deal of time and even stayed after hours the evening he delivered the car to explain the various options in detail; which we truly appreciated so we wouldn't have to read every page of the manual. As an added surprise, Steve downloaded some of our favorite "Oldies" tunes - a very nice personal touch! Steve Lerner is an asset to Richmond BMW and I would definitely recommend him to anyone in the market for a BMW. More

My experience at Richmond BMW was wonderful. My salesperson was Steve Lerner, and he was WONDERFUL. He made sure my questions were answered, he was unfailingly patient with me, and was no pressure salesperson was Steve Lerner, and he was WONDERFUL. He made sure my questions were answered, he was unfailingly patient with me, and was no pressure. After the sale, he has followed up with me to ensure everything is satisfactory. I am not someone who is easy to please, but i can honestly say that Steve provided the best car buying experience I have ever had. I would recommend him and the dealership to anyone looking for the ultimate driving experience!!! More