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Richmond BMW

Richmond, VA

4.6
1,317 Reviews

8710 West Broad Street

Richmond, VA

23294

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Showing 1,317 reviews

January 10, 2011

Steve was absolutely great to work with and made the car buying experience painless. If your looking for a BMW and want to work with someone that is real, patient, and knowledgable I would recommend him in More

by romer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Lerner, Steve Lerner
January 07, 2011

Cheryl Bowman responded promptly to my initial internet inquiry and to subsequent technical questions. Not only was she knowledgeable and professional, but her warm personality made it seem like I was buy More

by hansonr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cheryl Bowman
January 05, 2011

I was shopping for a BMW 3-series for over a year. Steve Lerner spent a lot of time with me in my search for the right used car. Unfortunately, the right used BMW never did make it to the Richmond BMW lot. More

by Liesl Hintz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Lerner, Steve Lerner
January 04, 2011

I took my car to this dealership for a routine oil change because I purchased it new from this dealership. The service department left the car running in the parking lot all day after the oil change and dra More

by Bad Richmond BMW Experience
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Can't remember
January 02, 2011

My husband found a vehicle online and sent an email to Richmond BMW. Steve Lerner got back with my husband promptly and we went to see the car. It was exactly what we needed. We would definitely recomme More

by saraharc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Lerner, Steve Lerner
December 20, 2010

When I contacted Steve via the internet, they no longer had the car i was interested in. Steve worked with me to find another used car for my wife. He found the perfect car for her in NC and had it transfe More

by anothervolvo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Lerner, Steve Lerner
December 19, 2010

I just bought a new 3 series at Richmond BMW. A colleague suggested I work with Steve Lerner. He was a pleasure to work with - great customer orientation, not too pushy but very responsive. Everyone at the More

by blackmetallic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Lerner, Steve Lerner
December 17, 2010

I worked with Steve Lerner to build my dad his dream car. He was helpful and more than willing to help me out with everything i asked of him. Still do this day we can call him and he will help us with any More

by lilaadub3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Lerner, Steve Lerner
December 16, 2010

Without a doubt an extraordinary customer experience delivered by Cheryl and Frank! From the initial contact via the web to the final drive off the BMW lot, we were impressed with the level of customer More

by dcu9tid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cheryl Bowman; Frank Sorensen
December 12, 2010

I've purchased two new Minis from Paul so far and his service is the best of any salesperson I've ever worked with. He is unassuming, friendly, up front, personable, knowledgeable and straightforward. More

by NeilBarnes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Baldwin
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