Richmond BMW

I live in Virginia Beach and found a SUV I was interested in at Richmond BMW online. I contacted the dealership using their website and showed interest the vehicle. Steve Lerner checked into things and answe in at Richmond BMW online. I contacted the dealership using their website and showed interest the vehicle. Steve Lerner checked into things and answered all my questions. I was able to come to a sales agreement with Steve with just a few emails and phone conversations. There was further interest in the SUV, but Steve marked it as sold and didn't sell it out from under me after we had the sales agreement. I had already been approved for a loan with my credit union, but Tim St. Clair was able to beat the rate of the loan and save me money! Tim also helped me transfer my personalized license plates and avoid a DMV visit! They even loaned me a dealer tag and gave me a prepaid envelope to mail it back with! I had a great experience and I plan to start my shopping with Richmond BMW next time, even though I am 120 miles away! Finding great people who will work with you and not play games is great! Steve even gave me a greatest hits CD as a thank you gift! More

Steve was the best salesman we've ever dealt with. I couldn't believe the time he took in making sure we were making the best decision and once we made that decision, he made sure we knew everything the couldn't believe the time he took in making sure we were making the best decision and once we made that decision, he made sure we knew everything there was to know about the car. He set up the phone and made sure everything was in complete working order. After our purchase, Steve set up an appointment with service so that they could go over the car and make some minor adjustments. Throughout the service experience, Steve even made sure we aware of the repairs that were being made. It's been a week since we've picked up our car and Steve called again to make sure we were 100% satisfied. What a great salesman. Rocco and Nancy Morro More

I am writing today to tell you about a continued excellent customer service experience with Crown MINI of Richmond’s service department, most notably with William Clayton “Clay” Milburn. Clay is my excellent customer service experience with Crown MINI of Richmond’s service department, most notably with William Clayton “Clay” Milburn. Clay is my Service Advisor at Crown MINI of Richmond, and has been for more than three years. Clay has always treated me with respect—he is wonderful to work with and is extremely good at his job. He never makes me feel like I’m being “taken” on my service calls—Clay always explains the work to be performed clearly and concisely. I am never in the dark with taking my car to Clay. I can trust that whatever work he recommends on my car is actual necessary repairs, maintenance or recommended services to extend the life of my MINI. Clay always goes the extra mile to ensure that I am a very satisfied customer. Clay has never disappointed me with his persistence and dedication to resolve issues with my MINI. Trust is a word rarely used when discussing the automotive repairs and maintenance industry. Please believe me when I tell you: I trust Clay Milburn with my MINI, and I will trust Clay Milburn with my next MINI. More

I cannot say enough good things about my experience with Crown Mini of Richmond. The service department staff is friendly, efficient and extremely accommodating. Clay, the service manager, is on top of ev Crown Mini of Richmond. The service department staff is friendly, efficient and extremely accommodating. Clay, the service manager, is on top of everything and makes sure he keeps the customer informed. A "Two Thumbs Up" for Crown Mini of Richmond Service Department. More

This was by far the best car buying experience I have had. Paul was extremely straightforward, and was not high-pressure at all. He understood where I wanted to be, and understood when I couldn't make had. Paul was extremely straightforward, and was not high-pressure at all. He understood where I wanted to be, and understood when I couldn't make certain concessions. He did everything he could to accommodate my deal, and we came to an agreement relatively quickly. He went the extra mile on several fronts, and made it a wonderful buying experience. We love our MINI! More

Clay Milburn is great. We bought our MINI almost a year ago, and I had it in for the second time this past week. The first time was for a scheduled paint sealant renewal (which is free from the dealership ago, and I had it in for the second time this past week. The first time was for a scheduled paint sealant renewal (which is free from the dealership, I might add!), at which time Clay addressed a couple of other items like some cosmoline staining, etc. This past week I was in for the first true service, including fluid changes, tire inspection, etc., as well as another sealant renewal for the paint. Clay has been exceptionally professional, is clear about service and timing, and is responsive to requests for information. He does not hesitate to come out and take a look at your vehicle to review concerns and answer questions. I have had nothing but great comments for Crown MINI, and I expect the same will continue. Job well done! More

Whenever I have asked Clay Milburn (Sevice Department)a question or had a problem with my Mini or have just made a service visit, he has always provided the best customer service possible. He is knowledge question or had a problem with my Mini or have just made a service visit, he has always provided the best customer service possible. He is knowledgeable, courteous and dependable and I am very appreciative of all that he does. I'm not sure that I would be as happy with my Mini if it weren't for his presence in the service department. Thank you, Mary Beane More

When I entered the service area this morning he opened my door, and did an immediate exterior assessment of my vehicle and found a chip in my paint. He was courteous and friendly. It was a good experience fo door, and did an immediate exterior assessment of my vehicle and found a chip in my paint. He was courteous and friendly. It was a good experience for me. I have had that same treatment each time I have been to this dealership, which includes the purchase of my car and subsequent service visits. Clarence Jackson More

I bought my mini used at Carmax and I was a little concerned about getting it serviced at a local dealer where I wasn't a purchasing customer. No worries at Crown Mini! I was treated like a queen in concerned about getting it serviced at a local dealer where I wasn't a purchasing customer. No worries at Crown Mini! I was treated like a queen in the service department by Clay Milburn. He was able to clearly explain what my car needed and gave me excellent advice on the service I was having done. I also observed other customers in the service department and I noticed that each customer was given clear advice -- but not a huge sales pitch to have optional service items done. My mini is running so great! I am delighted that I can look forward to many years with it and Crown Mini. More

These guys go out of their way to always do the right thing for the customer. If more dealerships just understood its not the sales process that customers remember when they go to buy a new car, it's th thing for the customer. If more dealerships just understood its not the sales process that customers remember when they go to buy a new car, it's the way they were treated by the service department. I am on my sixth vehicle serviced by this dealer and they are why I keep going back to BMW. More