Richmond BMW

Without a doubt an extraordinary customer experience delivered by Cheryl and Frank! From the initial contact via the web to the final drive off the BMW lot, we were impressed with the level of customer delivered by Cheryl and Frank! From the initial contact via the web to the final drive off the BMW lot, we were impressed with the level of customer service Cheryl and Frank provided us. Other members of their firm followed up afterwards to make sure we were satisfied. We felt genuinely valued. Cheryl is definitely an asset to your firm. She stayed in touch, answered all our questions, made sure we always had someone to take care of us should she be out, and most importantly always followed up with us. She took my calls on her day off and stayed late the night we came to take delivery. She show cased the car for our inspection and then educated us on what we purchased. Cheryl could have easily asked us to come back later as it was late but she insisted we stay for a review of the car's features. Excellent customer service and a warm, genuine and inviting personality! Frank is an additional asset to BMW Richmond at Broad Street. He asked to hear our story and then set off to make the transaction complete. It was seamless for us and all the while he made it very enjoyable. He has a great personality, is very knowledgeable about the business and is a pleasure to converse with. I look forward to working with Frank and Cheryl in the future. In the world we live in one can purchase the same products just about anywhere. So it comes down to people. For me, a firm delivering genuine old fashioned customer service is what makes the difference. People helping people. If you want genuine customer care when looking for your next vehicle then look no further. Visit Cheryl, see Frank and rest assured they and their team mates at BMW Richmond Broad Street will deliver an extraordinary customer experience! I promise! Paul P.S.- We LOVE the BMW!! :) More

I've purchased two new Minis from Paul so far and his service is the best of any salesperson I've ever worked with. He is unassuming, friendly, up front, personable, knowledgeable and straightforward. service is the best of any salesperson I've ever worked with. He is unassuming, friendly, up front, personable, knowledgeable and straightforward. He also works hard for his customers, as evidenced not only by my own interaction with him but what I saw at the dealership when things got hectic. His willingness to use the technology (that is, the internet) makes the customer's experience a whole lot easier. More

Tre greeted me with kindness and addressed all my questions thoroughly. He ensured that my car's maintenance service needs were managed in a timely manner. Steve Lerner from the Sales Departmen questions thoroughly. He ensured that my car's maintenance service needs were managed in a timely manner. Steve Lerner from the Sales Department was personable, approachable, and generous with his time. He provided me with excellent information! He answered ALL of my questions regarding the Onstar feature of my car, AND then he assisted me with activating the Onstar feature, and THEN he gave me great safety tips that he actually SHOWED me how they work on my vehicle! One of the tips is a potential life-saver! More

Excellent purchase experience. Steve was very helpful in answering my questions, and was upfront concerning all aspects of the transaction. I would highly recommend this dealership and Steve to anyone. Fra answering my questions, and was upfront concerning all aspects of the transaction. I would highly recommend this dealership and Steve to anyone. Frank in the finance office was also very friendly and helpful and did not try to push unwanted extras at all. More

We purchased a new BMW from Steve Lerner and had a wonderful experience. He made sure we understood everything about the vehicle from its operation to its performance capabilities. He has had contin wonderful experience. He made sure we understood everything about the vehicle from its operation to its performance capabilities. He has had continued contact with us to be sure we are happy and to make sure we have had no questions or concerns. Steve makes sure if you call him that he gets back to you. Steve provided us with one of our most enjoyable car buying experiences. When we start looking for our next vehicle, Steve will be our first contact. Erin and Bill Dudley More

I had great experience purchasing a used Volkswagen Jetta Diesel from Richmond BMW. Steve Lerner and Frank Sorenson are highly experienced professionals. My purchase experience was efficient and professional Diesel from Richmond BMW. Steve Lerner and Frank Sorenson are highly experienced professionals. My purchase experience was efficient and professional. I highly recommend these individuals and dealership. More

There are many good reasons for Crown Motors to be the top rated Mini dealer in all of Virginia - and every reason starts with the quality and professionalism of Crown's employees. I began through a blind top rated Mini dealer in all of Virginia - and every reason starts with the quality and professionalism of Crown's employees. I began through a blind e-contact which Paul Baldwin responded to promptly. When we met, he listened and then diligently searched dealers and elsewhere for the exact Mini I was seeking and at a fair price. From the port to the dealer, Paul kept me updated though emails on the ETA and even processed insurance paperwork - I had a call from my insurance carrier saying I could print out my new proof of insurance cards even before I knew the VIN! Frank Sorensen made sure all the i's were dotted and t's crossed on the paperwork with efficiency. Paul's tour of the car's features allowed us to drive away confident with the basics and ready to enjoy the experience. Thanks to all. More

Steve was very welcoming and knowledgeable from the beginning of our car search. He was also open to discussion on pricing, which was a big plus for us. He also made sure I understood the car functio beginning of our car search. He was also open to discussion on pricing, which was a big plus for us. He also made sure I understood the car functions before leaving the dealership. I would highly recommend Steve as a contact for friends interested in purchasing a car. More

Ms Heyne is an excellent sales person. She is very Ms Heyne is an excellent sales person. She is very knowldgeable and presented the details - technical and administrative - of the Mini in a very pr Ms Heyne is an excellent sales person. She is very knowldgeable and presented the details - technical and administrative - of the Mini in a very professional and thorough manner. She is an articulate communicator, a good listener, quick to respond to customer questions and has a wonderful sense of humor. My wife, Jean, and I are most appreciative for the pleasant and efficient way she performed her job. We believe she is a terrific asset your staff. Warren and Jean Billings and daughter Lisa McGrath. More

Salesmen were not high pressure; took quite a bit of time to explain everything to me even while knowing I was not ready to buy a car this day. All aspects of vehicle fully explained, along with financing o to explain everything to me even while knowing I was not ready to buy a car this day. All aspects of vehicle fully explained, along with financing options. Offered to let me have the car overnight if I so desired; looking forward to going back and dealing with them when I am ready to buy. More