Richmond BMW

Steven was AMAZING! We met him by accident on one of our "many" trips to the car lot to look and take pictures of what might perhaps be our new vehicle. He was not absolutely an atypical car salesman. The "many" trips to the car lot to look and take pictures of what might perhaps be our new vehicle. He was not absolutely an atypical car salesman. The whole experience was A+ from start to 9:30pm the night we drove off the lot in our new BMW! The quality of service and product was exceptional all the way around. We are always very practical with all of our purchases and Steven made our decision to buy our first new car as a married couple very easy! The knowledge base and patience with our endless qustions and coming back week after week to "look" were spot on. Steven's consistent eagerness to please and customer is always right has changed our perception of this type of experience going forward! We really appreciate his TIME and thoughtfulness with sending us off in our new ride with new tunes! Thank you for making our experience one of a kind and feeling as if we were part of a team/family with your dealership! (B&C) More

Steve was ... PERFECTION! It was my wife's bday and I Steve was ... PERFECTION! It was my wife's bday and I wanted it to be special,Steve made it perfect with the dream car for her! He made sure he left Steve was ... PERFECTION! It was my wife's bday and I wanted it to be special,Steve made it perfect with the dream car for her! He made sure he left no stone unturned explaining every detail and answering every question! Steve had sold me a Z-4 a year ago so i knew it was only the perfect chance to go back and buy another car since buying one just a year ago! He shows so much eagerness,helpfulness to satisfy every desire you have in any car! After hours of picking and making sure it was just the right car, Steve made my Wife the happiest woman! The Commintment,Intergity Steve has made it the only choice to go back to richmond bmw! He is always a phone call away if you ever need service,or a question answered, Steve, Richmond BMW...Thank you for making my wife's Birthday perfect and always being there when your customers need you! God bless and may you always be there to help us husbands make dreams come true! (Not only for our wives..but for us men also!) Richmond BMW; Steve is a valuable employee, and shows the most understanding to all of his customers needs! Congrads on having such a wonderful employee! Don Griffith More

My experience with Richmond BMW on August, 23 2010. I went to the dealer for service on my 2009 BMW and walked away with a 2009 Suzuki vehicle thanks to Mr. Steven Lerner's professionalism and attention went to the dealer for service on my 2009 BMW and walked away with a 2009 Suzuki vehicle thanks to Mr. Steven Lerner's professionalism and attention to detail. He really answered all my questions and worked all the details in the purchase of the vehicle. The vehicle I purchased is for my wife Zoraida. I planned to surprise her with a vehicle that will fulfill her needs; when I arrived at home and show her the vehicle; she was very appreciative for getting a fine vehicle. Steve was very thorough in the hall process. This is the second vehicle I bought from Richmond BMW. One of the reasons why I chose this dealer is because I never felt under pressure in obtaining my BMW and the vehicle I purchased for my wife. Steve is a great asset to your dealer and most of all, a true professional. Thank you Steve. Raul and Zoraida Roman Beltran More

I had a desire to surprise my wife with a "sports car" as we travel into our next 74 years of a blessed years. Thru the internet, I searched all of the sports car manufactuters within 200 miles of the Richmo we travel into our next 74 years of a blessed years. Thru the internet, I searched all of the sports car manufactuters within 200 miles of the Richmond area to locate "the vehicle of choice". On a Friday afternoon,I ventured onto the BMW Richmond lot in my truck and yard work shorts. Steve Lerner came out into the heat to assist me. Well, on Monday, I was pleased to purchase a 2011 Z4 for my wife. Steve was very patient, understanding and worked with me in planning and coordinating the surprise event. Before I left the lot, Steve carefully instructed me on all of the operations of my wife's new DRIVING MACHINE and insisted that I bring back to BMW Richmond so that he could personally conduct a tour of how to operate all of the equipment. Since our purchase, Steve has,on two other occasions, graciously taken his time to personally tutor us on the perks of our new vehicle. I did not originally select Steve or BMW Richmond to be my car dealer, but, I could not have made a better choice. THANKS STEVE It's going to be a good ride. Tommy Giles Sr. More

This was our first experience in purchasing a new luxury vehicle. They made us feel very comfortable and at ease during the entire process. There can be a lot of information to take in when purchasing a v vehicle. They made us feel very comfortable and at ease during the entire process. There can be a lot of information to take in when purchasing a vehicle of this caliber; Frank and Steve were very thorough in explaining every detail about the car and very accomodating in answering all of our questions. The maintenance department went the extra mile in ensuring that the car was perfect for us before we left. Overall, our experience in purchasing a BMW from Richmond BMW was a great experience and would recommend it to anyone. More

The service we received from Steve Lerner and Richmond BMW ranks as the best car buying experience we ever had. Although we live in the northern Virgina area, we purchased our BMW 700 model from Steve be BMW ranks as the best car buying experience we ever had. Although we live in the northern Virgina area, we purchased our BMW 700 model from Steve because of the time, attention to detail and great all around customer service he extended to us. The 90 mile trip to Richmond was well worth it. From the time we ordered our vehicle, took delivery from the South Carolina Performance Center and finalized details at the Richmond dealership, Steve demonstrated a personal comittment to ensuring that our satisfaction was his primary concern. We can't thank Steve enough. More