Richmond BMW

Great overall experience and this was my first time purchasing from BMW Richmond. I was an out of state buyer, flew down on a Saturday, the dealership picked me up at the airport and the car (pre-owned purchasing from BMW Richmond. I was an out of state buyer, flew down on a Saturday, the dealership picked me up at the airport and the car (pre-owned) was as described and drove home that day. Very pleasant experience with Adam Herbert - highly recommend. For context, I have bought 8 or so cars over the last 5 years, some local, some out of state and this was my best experience to date while not being there in person. Little things like the car having a tank of gas make a difference. Finance manager also straightforward and made the process easy. More

Steve Lerner did a great job of going over all the features of the 535i model I was looking at. Very patient,thorough, and knowledgable about product. features of the 535i model I was looking at. Very patient,thorough, and knowledgable about product. More

My husband and I have purchased around 40 cars over the past 23 years. Having to deal with the whole car buying process is never something we look forward to. This was the first time we have ever purchased past 23 years. Having to deal with the whole car buying process is never something we look forward to. This was the first time we have ever purchased a BMW. We had done alot of research and knew what we wanted and where to get it based upon dealer inventory lists online. We drove from North Carolina up to Richmond BMW and the second we got out of our car we were greeted by Chris with a very friendly attitude. We knew this experience was going to be enjoyable. It was. Chris and Tim both were extremely knowledgable about all the BMWs in general and about what they had on the lot. That made it easy. They were both willing to do whatever we needed them to do. We ended up getting the car we wanted and everything went smoother than ever before. I would recommend this dealership to anyone and everyone and we will purchase our next BMW from them. More

I recommend this dealer and especially this guy Steve Learner to anyone with a complicated car-buying agenda. I have owned six BMWs (one of them a 2001 Z3 3.0 purchased from this same dealer). Steve Lear Learner to anyone with a complicated car-buying agenda. I have owned six BMWs (one of them a 2001 Z3 3.0 purchased from this same dealer). Steve Learner has been persistant,thorough, detailed and informative with my several queries (choices have been between another BMW Z3 3.0 or a 2009 and later Miata GT manual). Most important of all (regarding repeat purchases) He was comopletely polite when our first two choices didn't work out. This quality is right hard to find but it leaves one with the desire to try again with the same person which is what I will do if at all possible. More

My husband David and i had a wonderful experience at Richmond BMW, both Steven and Bobby were very helpful and polite. The car we chose was priced to sell. The entire staff showed great customer service Richmond BMW, both Steven and Bobby were very helpful and polite. The car we chose was priced to sell. The entire staff showed great customer service and even went the extra mile to make sure we were happy, they ordered us very nice mats, an extra key, and filled our tank. We look forward to working with Richmond BMW in the future. We really enjoyed our experience at Richmond BMW and want to say thanks again to Steven and Bobby for being so helpful and nice. David and Jenny More

I live 2 hours away from this dealership. They understood that I did not want to make several trips back and forth and did everything they could to make things easy for me. Mr. Lerner did not rus understood that I did not want to make several trips back and forth and did everything they could to make things easy for me. Mr. Lerner did not rush the sale but, after I decided, moved things very quickly so that I could take the car home that same day. This dealership also displayed several great support staff who helped the sale go smoothly and quickly. Also, they had a great website that showed pictures of the actual vehicle ( as opposed to stock photos). When I e-mailed them for questions, they were quick to respond using my preferred contact method (e-mail instead of phone). More

My BMW X3 has been serviced by this dealer for the past couple of years and the service was consistently excellent. When I accepted a contract with an organisation based in Asia, I spoke with Steve about s couple of years and the service was consistently excellent. When I accepted a contract with an organisation based in Asia, I spoke with Steve about selling my car to the dealer and he was very encouraging in that it could be a transparent and easy process. I like Steve who seems like a individual with great sales skills complimented by his authenticity and values. In the end he offered me a very fair price for the vehicle and the process was painless! I would absolutely buy a car from Steve if I ever return to the USA. More

Great dealer to deal with. I am a military memeber, and shortly before coming back from my deployment, I found a car online that I really liked. I got in touch with Steve over the email and explained to hi shortly before coming back from my deployment, I found a car online that I really liked. I got in touch with Steve over the email and explained to him the situation. He took lots of time out of his schedule to work it out with me! He showed great patience, as purchesing the car while deployed is very difficult (dealing with all the pw, bank etc). The car price was great too! I am currently enjoying my new used car, and all thanks to Steve! More

I have purchased 3 MINIs from Crown MINI of Richmond. As always, the sales experience is what you should expect - knowledgable, helpful and patient staff. Frank (in finance) is very thorough and spent a gre always, the sales experience is what you should expect - knowledgable, helpful and patient staff. Frank (in finance) is very thorough and spent a great deal of time insuring that I received all the necessary information. From sales to finance, the buying experience is easy and you actually enjoy the new car you just purchased. I recommend this dealership very highly. More

Paul Baldwin was awesome. Very personable and helpful. I was looking for a 2011 base Clubman but, because of the lack of inventory at almost all of the Mini dealers in the mid-Atlantic, there were no 2011 b was looking for a 2011 base Clubman but, because of the lack of inventory at almost all of the Mini dealers in the mid-Atlantic, there were no 2011 base Clubmans to be had. Paul and his boss Yong (I hope I spelled that right) were very nice to take a 2010 service loaner out of service and sell it to me. It was in wonderful condition except for the usual minor chips and a scratch on the rear door which they fixed beautifully before delivery. The car looked new when I got it. I didn't know it when I walked into the dealership but, they have a "no haggle" pricing policy at Crown Mini. At first this made me a little uneasy but though out the entire process I never felt like I was being taken advantage of and it simplified the purchasing experience. They gave me a good solid number for my trade considering its age (2000 chevy suburban w/165,000mls) and the Clubman was priced below the average retail from what I could tell from my research on the internet so, I think I got an overall, solid deal with Crown Mini, Paul and Yong. I would highly recommend my man Paul Baldwin and the staff at Crown Mini. More