Richmond BMW

The only criticism we have on our experience is that paperwork got lost a few times and we had to redo all the financial documents. A copy of our licenses had to be made 3 times; the approval letter fr paperwork got lost a few times and we had to redo all the financial documents. A copy of our licenses had to be made 3 times; the approval letter from our credit union was misplaced. Other than that, Rick did a great job. He was friendly, helpful, patient and did not harrass or push us into making a purchase. He followed our lead. More

What a great experience! We owned a variety of other cars (BMW, Lexus, Acura …) but from the beginning to the end, the buying experience offered by Steve Learner and the Richmond BMW dealership is the best o (BMW, Lexus, Acura …) but from the beginning to the end, the buying experience offered by Steve Learner and the Richmond BMW dealership is the best one I ever had. After waiting for a reply for more than 5 days after my internet inquiry to the BMW in Midlothian, I placed an inquiry to the Richmond BMW on West Broad Street. Steve Lerner responded in less than 5 minutes! Not only was he knowledgeable and professional, but his personality made it seem like we were buying a car from a friend. After reading a few glowing reviews about Steve, I told my husband that we got really lucky to have the opportunity to work with him. Well, he not only lived up to his reputation but he certainly exceeded our expectations. Steve paid careful attention to what we told him! I told him that I dread buying a new car because I hate the cat and mouse play between the seller and the customer, but I am not ready to avoid it because I do not want to pay an overpriced price. He did an exceptional job offering us a "no pressure sales" while not giving us a second the feeling that we are being ignored or not heard... Steve was absolutely great to work with and made the car buying experience painless. He is patient and knowledgeable, an enthusiastic guy that believes that if you make a customer happy, he will come back. So, he makes sure you’ll come back … we certainly will!!! We would recommend him in a heartbeat. Although we were BMW owners, Steve took the time to set up and explain functions in the car we forgot that we had in the car. Steve’s performance was complemented by that of his colleagues. All the dealership employees we interacted with worked as a team, processing the sale and prepping the vehicle. They were all friendly! All we had to do was enjoy our new car. We highly recommend this dealership if you are in the market to buy a BMW. Ask to work with Steve Learner, Dimitri, and Tim St. Clair and your car buying experience will be the best one ever! More

Initially, my wife and I had not intended to buy a BMW. However, the pricing program and the fairness of the trade-in process made the difference. The staff, inclusive of all the above personel named, was However, the pricing program and the fairness of the trade-in process made the difference. The staff, inclusive of all the above personel named, was attentive and professional in their approach. The entire process was fairly painless and the outcome exceeded our expectations. Would have no problem having our sons, or friends, purchase a vehicle at this dealership. More

Steve makes the car buying experience a pleasure. He works hard at finding the vehicle that you want. He is a unique individual in the car buying world. We have bought multiple cars from Steve and have works hard at finding the vehicle that you want. He is a unique individual in the car buying world. We have bought multiple cars from Steve and have our cars serviced at Richmond BMW. Cannot say enough positive things about them. More

Everyone at Crown Mini of Richmond provided excellent customer service. Everyone from the receptionist to the General Manager was polite, informative and very helpful. Anja Heyne, my Client Advisor was customer service. Everyone from the receptionist to the General Manager was polite, informative and very helpful. Anja Heyne, my Client Advisor was kind, knowledgeable, informative delivering excellent customer service. Mrs.Heyne answered all questions and presented an honest and truthful demeanor, she was also very well versed in product education and demonstration. Mrs. Heyne was delightful and reassuring during my test drive with the Mini Cooper and I felt immediately relaxed and confidant. Buying an automobile today is usually a harrowing experience, once completed you often feel totally ripped off, but with Mrs. Heyne and Crown Minis no haggle arrangement you know up front exactly what the purchase price is and how the sale is going to proceed step by step; this instills trust and confidence in the Company and in the product. I love my Mini Cooper, it drives fantastic, gives great gas mileage and is a joy. I would highly recommend buying a Mini Cooper but only at Crown Mini of Richmond! KUDOS to Mrs. Anja Heyne and The Crown Mini Dealership Crew! More

I have had some experience with dealerships in the past and let’s just say that none were positive. Then I saw a car that I liked on auto trader that was being sold by this dealership (2009 Hyundai Sonata and let’s just say that none were positive. Then I saw a car that I liked on auto trader that was being sold by this dealership (2009 Hyundai Sonata). Having had issues with dealers in the past, I was hesitant to contact them. Eventually I did. Once I spoke to Cheryl Bowman it was clear that the personnel were there to do whatever they could to make my experience a memorable one. Honestly, my experience with this dealership was amazing. The staff was not only friendly, but very accommodating and did everything they could to answer my questions. I was very frank with them and maybe slightly rude but they responded very well. My experience with this dealer was very positive and I would highly recommend them to anyone looking for a car. The car was well represented and is amazing. My wife loves it. Give these guys a chance, you will not be disappointed. More

I ordered my BMW 335i Coupe through Military/Diplomatic Sales in the U.K., and the Richmond BMW dealership was the closest available delivery point. My father (driver) and I were immediately greeted as if Sales in the U.K., and the Richmond BMW dealership was the closest available delivery point. My father (driver) and I were immediately greeted as if we were valued, repeat customers, not chum being used as shark bait. I was immediately directed to Steven Lerner, my Military Sales specialist. Steven explained he was new to Mil Sales delivery procedures, and apologized for (minor) delays. While waiting for final prep, Steven explained his dealership's mission statement of market-based, non-negotiated pricing. Delivery inspection was thorough, to the point of Steven noticing a small spot of cosmoline on a wheel and fixing it on the spot. Overall experience was what I would've expected if I were buying a 7-series from the dealership, instead of only accepting delivery of a 3-series purchased elsewhere. I made additional purchases of BMW's Road Hazard Protection plan, which was explained in detail, and carpet mats. If Richmond BMW was closer than 75 min drive, I would shop for accessories there. Will probably be using Richmond BMW for servicing my 335i. Richmond BMW and Steven Lerner are my first choices if I decide to upgrade my 3-series. I highly recommend Richmond BMW for Military/Diplomatic Sales deliveries. More

Loved the honesty and openness of the sales dept. It was nasty and cold outside so the cars were brought in for us to inspect. Also we were not planning to Buy a car on that day so my car had all my 3 year nasty and cold outside so the cars were brought in for us to inspect. Also we were not planning to Buy a car on that day so my car had all my 3 year olds stuff inside, sippy cup, toys, crayons, books allot of junk. And it was all cleaned out and put into our new BMW neatly! Wow. Thanks for a hassle free buying. More

This is a wonderful dealership! All of the people are friendly. They take time with you to look at all options. My buying experiance was 100% positive!! There was someone constantly checking on us to s friendly. They take time with you to look at all options. My buying experiance was 100% positive!! There was someone constantly checking on us to see if we had questions or needed anything. I highly recommend this dealership!! If you are in the market to buy a BMW I purchased the 335d! Great Choice!! More

Adam Herbert and the sales staff were knowledgable, helpful, responsive and friendly making buying a car a great experience. They delivered on every committment and I highly recommend them to anyone i helpful, responsive and friendly making buying a car a great experience. They delivered on every committment and I highly recommend them to anyone in the market for a BMW. I have dealt with the service team for years and highly recommend the dealership. More