Richmond BMW

There are many good reasons for Crown Motors to be the top rated Mini dealer in all of Virginia - and every reason starts with the quality and professionalism of Crown's employees. I began through a blind top rated Mini dealer in all of Virginia - and every reason starts with the quality and professionalism of Crown's employees. I began through a blind e-contact which Paul Baldwin responded to promptly. When we met, he listened and then diligently searched dealers and elsewhere for the exact Mini I was seeking and at a fair price. From the port to the dealer, Paul kept me updated though emails on the ETA and even processed insurance paperwork - I had a call from my insurance carrier saying I could print out my new proof of insurance cards even before I knew the VIN! Frank Sorensen made sure all the i's were dotted and t's crossed on the paperwork with efficiency. Paul's tour of the car's features allowed us to drive away confident with the basics and ready to enjoy the experience. Thanks to all. More

Steve was very welcoming and knowledgeable from the beginning of our car search. He was also open to discussion on pricing, which was a big plus for us. He also made sure I understood the car functio beginning of our car search. He was also open to discussion on pricing, which was a big plus for us. He also made sure I understood the car functions before leaving the dealership. I would highly recommend Steve as a contact for friends interested in purchasing a car. More

Ms Heyne is an excellent sales person. She is very Ms Heyne is an excellent sales person. She is very knowldgeable and presented the details - technical and administrative - of the Mini in a very pr Ms Heyne is an excellent sales person. She is very knowldgeable and presented the details - technical and administrative - of the Mini in a very professional and thorough manner. She is an articulate communicator, a good listener, quick to respond to customer questions and has a wonderful sense of humor. My wife, Jean, and I are most appreciative for the pleasant and efficient way she performed her job. We believe she is a terrific asset your staff. Warren and Jean Billings and daughter Lisa McGrath. More

Salesmen were not high pressure; took quite a bit of time to explain everything to me even while knowing I was not ready to buy a car this day. All aspects of vehicle fully explained, along with financing o to explain everything to me even while knowing I was not ready to buy a car this day. All aspects of vehicle fully explained, along with financing options. Offered to let me have the car overnight if I so desired; looking forward to going back and dealing with them when I am ready to buy. More

We bought a 2011 535i from Steve today and had a very positive experience. He was very professional, informative, and genuine. He explained the details of the car we were interested in as well as a few positive experience. He was very professional, informative, and genuine. He explained the details of the car we were interested in as well as a few others and was very knowledgeable. At no time did we feel pressured or uncomfortable and he was very considerate of our time schedule. Once we decided to purchase the car, Dimitri and Frank were just as friendly and helpful. We highly recommend Steve and the team at Richmond BMW. More

encouraging experience. willing to negotiate vehicle price. this is my sixth bmw purchase. i have never bought any of my bmws from my local bmw dealer. i drove from lancaster, pa. to richmond, va. to b price. this is my sixth bmw purchase. i have never bought any of my bmws from my local bmw dealer. i drove from lancaster, pa. to richmond, va. to buy my 2010 bmwx5 awd 35d and i'm happy i did. would recommend bmw of richmond anytime. More

My new 335d is my dream car! I can't believe I waited so long to buy it! Basically, I put off getting a new car for years because I dreaded having to deal with the sales people. I had no idea there was an long to buy it! Basically, I put off getting a new car for years because I dreaded having to deal with the sales people. I had no idea there was anyone like Steve Lerner to help me! Steve was so nice and helpful; I felt like he treated me as he would treat someone in his own family. Everyone at the dealership was wonderful to work with; they really listened instead of trying to "sell" me. Frank was able to help me stay within my budget and took a lot of time answering all my questions and explaining things to me very patiently. I was really nervous going in by myself but they made me feel totally comfortable. I would highly recommend Steve Lerner in particular, but everyone at Richmond BMW exceeded my expectations. Steve took so much time teaching me about all the features on my new car - I feel like he really went overboard on the time he took with me - and it was most appreciated! I will definitely buy my next car from Richmond BMW. -Crystal Walton Huddleston More

We have purchased many cars over the years, including several luxury cars, but this was by far the best buying experience. Steve is very knowledgeable and patient. We visited and spent several hours on several luxury cars, but this was by far the best buying experience. Steve is very knowledgeable and patient. We visited and spent several hours one day looking at cars, but didn't purchase anything. Steve continued to look out for what we wanted and when a car matching our wishes arrived at the dealership he called us immediately. We visited the dealership again, test drove it and purchased it. Aside from all the time Steve spent helping us to find the right car on our first visit, the many test drives and his patience with all our questions, Steve spent more than an hour explaining all the car's features to us; which was terrific. Also impressive was how everyone at the dealership help each other out. Everyone we met, Steve, Tim, Dimitri, Peter and Adam were friendly and very helpful. Thanks for a great experience, Manuel and Grace More

I have bought more cars in my life than I care to remember. I just purchased my 4th Mini from Crown. Nothing more to say. Sales, Servcice and everyone associated with Crown Mini is just awesome. If remember. I just purchased my 4th Mini from Crown. Nothing more to say. Sales, Servcice and everyone associated with Crown Mini is just awesome. If you are in the market for a vehicle (any vehicle) your lst stop shoud be at Crown. There will be no more looking. More

I found an online listing for a BMW 323Ci at Richmond BMW that I was very interested in and went over to the dealership to take a look at it. I had initially emailed Adam Herbert to express interest in the c that I was very interested in and went over to the dealership to take a look at it. I had initially emailed Adam Herbert to express interest in the car, so I stopped by the dealership while on lunch to take a look at it. From the minute I got there, I was offered help by 3 different people and Steven Lerner showed me the car and took me for a test drive. The car was in excellent condition and I could tell that they put a lot of effort into keeping the car looking its best. They allowed me to take the car home for the evening for an extended test drive, and I instantly fell in love with the car. When I returned the vehicle the next day, Adam Herbert took his time answering all of my questions and worked hard to meet our very strict budget. I decided to take a few days to think about whether or not I could afford the car, and James Williams called me to follow up and see if there is any way they could work with me to meet my demands. I ended up buying the car a few days later. The process was SO easy, and it was great to work with a dealer that wasn't pushy, that took the time to listen to me. At one point, Adam even offered to compile a list of cars that met all of my demands, but I went with my gut and took home the 323. Since I purchased the car only 4 days ago, I have gotten multiple follow-up calls from the dealership. It's clear that they are interested in making sure that I am happy and confident in my purchase. Adam has since followed up with me regarding a second key for the car (the original owner only turned in one with the car) and has assured me that he will order one and have it sent to my home. I have never worked with a dealership that took such good care of their customers and from now on, they will be my first resource to turn to if I am ever in the market for a car again. Additionally, I will be sure to take my new BMW and my Acura there for service; I know I can expect superior customer service from them, and I am truly happy with the experience I had. Thank you for the great experience (and the AWESOME car!), Kim Z. Richmond, VA More