Richmond BMW

Nancy was the most knowledgeable car sales person I have ever encountered. Very professional and super enthusiastic. I would highly recommend her. Frank is the finance manager. He handled my unique ever encountered. Very professional and super enthusiastic. I would highly recommend her. Frank is the finance manager. He handled my unique situation with professionalism and solid industry knowledge. I came away from this car dealer feeling good about this new car purchase... how often does that happen these days?! Well done Crown Mini of Richmond! More

I HAD BEEN LOOKING FOR A Z-4 & SAW THE ONE I BOUGHT I HAD BEEN LOOKING FOR A Z-4 & SAW THE ONE I BOUGHT ON LINE AT RICHMOND BMW. I CONTACTED STEVEN, WHO IMMEDIATELY RETURNED AN E-MAIL. HE WAS A PLEASUR I HAD BEEN LOOKING FOR A Z-4 & SAW THE ONE I BOUGHT ON LINE AT RICHMOND BMW. I CONTACTED STEVEN, WHO IMMEDIATELY RETURNED AN E-MAIL. HE WAS A PLEASURE TO WORK WITH, NOT PUSHY OR OVERBEARING, BUT VERY FRIENDLY & INFORMATIVE ABOUT THE CAR.I DID NOT FEEL AS THOUGH I WAS AT A DEALERSHIP, EVERYONE WAS VERY ATTENTIVE TO MY COMFORT & CONCERNS, FROM APPRAISEL OF MY OLD CAR, FINANCING ,& IN THE BACK WHERE THEY HOOKED UP THE BLU TOOTH IN THE Z. I'M LOOKING FORWARD TO MY 1ST Z-B-Q WITH THEM. AS A WOMAN COMING IN TO BUY A CAR BY HERSELF, I WAS TREATED WITH THE UTMOST RESPECT. THANKS AGAIN FOR A PLEASURABLE EXPERIENCE. DEBBIE NICHOLS (LOVE MY Z-4 ) More

My husband and I just bought our 2nd BMW(X3)with Steve as our adviser, and we can't say enough great things about him & our experience. He came in on his day off to test drive cars because my husband's sche our adviser, and we can't say enough great things about him & our experience. He came in on his day off to test drive cars because my husband's schedule is so unpredictable. He also was very accomodating with our 5-year old twins & their comfort in the show room. When a minor detail prevented our X3 from being ready on the day of delivery, Steve took care of it the next day and personally drove the new car to our home! Now that's EXCEPTIONAL SERVICE! As usual Steve's manner was never pushy in the decision process. We'd also like to recognize Dmitriy, Frank and Tim S for being helpful & very friendly & again never pushy. We love our new X3! THANK YOU! More

No pressure. Honest. Genuine. No "slick" personalities here. Sales manager for Mini also regular guy who listens, understands and responds to customer requests. Would recommend these indiv personalities here. Sales manager for Mini also regular guy who listens, understands and responds to customer requests. Would recommend these individuals and the Mini dealership. More

I purchased a 2012 X5M, with the help of Steve Lerner from sales. The whole team there (Steve, DJ, Aaron, Tim) did an exceptional job of delivering the vehicle I wanted ahead of schedule, as well as pro from sales. The whole team there (Steve, DJ, Aaron, Tim) did an exceptional job of delivering the vehicle I wanted ahead of schedule, as well as providing me a fair deal on the purchase. I really like new the customer preferred program. This dealership keeps me coming back for more - this is my fourth BMW from them. More

I looked at cars, including BMW, for almost a year before actually buying. I met Steve Lerner during the early days of my search and reconnected with him as I was making my decision. In both instances, he actually buying. I met Steve Lerner during the early days of my search and reconnected with him as I was making my decision. In both instances, he was just great to deal with - knowledgeable, professional, and never pushy. He answered all my questions, even if it meant spending time on the computer or talking with others at the dealership. Ultimately, I ended up not selecting BMW for a variety of reasons, and the most difficult part of that experience was having to call Steve to tell him of my decision. Again, he was the consummate professional. He accepted my decision and let me know that he appreciated having had the opportunity to show me the BMW line. I recommend Steve highly and without reservation. And if I ever do decide to buy a BMW, I'll go straight to him. More

Found a car we were interested in online, and drove to Richmond to test drive, and eventually buy. Steve went out of his way to get us information on the car, and keep in touch without being pushy while Richmond to test drive, and eventually buy. Steve went out of his way to get us information on the car, and keep in touch without being pushy while we made our decision. When we did decide to buy, he worked to make everything go smoothly with the purchase process. More

The overall experience was very favorable. Steve Lerner, the sales adviser, was extremely helpful through the entire process. He was honest, made suggestions for options for the vehicle which were popular a the sales adviser, was extremely helpful through the entire process. He was honest, made suggestions for options for the vehicle which were popular and advised against options which might be a waste of money. He made every effort to streamline the purchase process. He was patient with my annoying questions and went out of his way to answer them. This car purchase was the least stressful I have ever experienced and never felt under any sort of pressure. I would purchase from them again. More

I bought my first Mini Cooper. The experience was amazing and the staff was friendly and knowledgeable. I definitely recommend working with Paul. He helped me find the perfect Mini for me. and the staff was friendly and knowledgeable. I definitely recommend working with Paul. He helped me find the perfect Mini for me. More

Steven Lerner from the show room went out of his way to help me out on a service related issue on my year old 3 series. The thing impressed me most was that he had simply helped me from the goodness of his help me out on a service related issue on my year old 3 series. The thing impressed me most was that he had simply helped me from the goodness of his heart, knowing fully that he has nothing to gain off of it! I liked his promptness and wish him all the best! More